New Owners! From start to finish, these people have been great! Both Katherine and Antonio were…read moreable to help me with selecting tiles for my bathroom and kitchen! They also install. Not third party company, it's their own employees. I am very happy with the service. I would highly recommend.

New owners (and old ones) great service. Personal, not just another sale. Flexible, friendly, more…read moredown to earth -

Terrys rugs are an exceptional quality location in ottawa. They…read more provide total service for the life of the purchase. We highly recommend you visit Terrys and view their large selection of rugs.

i was referred to Terrys Rugs by a friend who had an excellent experience there. I needed a…read morereplacement for a poor quality Persian-style carpet, and there was an extensive choice on offer. Attention was paid to my preference of design and colour palette, and we soon had a lovely carpet which exactly suits our needs. Thank you to the staff who were very professional. I highly recommend them.

I got excellent, friendly and knowledgeable service from beautiful Ellie at Euro Tiles Outlet…read more Thank you Ellie !

Terrible customer service. I have been trying to work with them for over 6 weeks on duplicate…read morecharge that was the result of their payment terminals not working correctly. They have admitted that they can see the duplicate charge but are making me jump through hoops to get refunded which has still not been resolved. Never mind that I need to keep reminding them about the issue as they will go weeks without replying to me. Awful. Will never return.

We just had a Mannington Adura floor installed and we are extremely pleased with the result and the…read morecustomer service from beginning to end. Ray was extremely pleasant and professional and did an excellent job of estimating the job. Peter -- the installer -- was the hardest working installer we have ever dealt with. In addition he was friendly, upbeat, efficient, and a perfectionist. Everything was done beautifully at every stage and he cleaned up at the end of every day. I would have no hesitation doing another job with Alexanian. Thank you Ray and Peter.

Overall satisfied with the installation of carpets but would not return as a customer to this…read morelocation and likely any other location due to poor customer service. Installed product was done as I expected, and the install team was very professional and met my expectations. To note but was not an issue for me, the installers arrived a ¾ of an hour into the installation window and install took marginally longer than expected window, but were clearly working to their capacity, just the estimation was likely off. Customer service was below an expected level. During measurement, Chris Foley (Manager) did not take any Covid 19 precautions, and closed into within 2 meters from myself, resulting in me having to take precautions from him vice him from me in my residence. Managed to not touch much but did help himself to sit at a table. Not satisfactory in todays world and resulted in the customer having to do work to sanitize after his departure. Manager attempted to up sell me to resurface more than was requested, using the safety of my kids and the dangers of hardwood floors as the rational to resurface more of the desired spaces. This is an incredibly low tactic which in retrospect should have made me reconsider conducting business. I was only provided an invoice once I demanded on the day of installation, with the manager suggesting that the carbon copy previously provided was sufficient. My insistence of a line by line invoice seemed to be a large inconvenience for the manager but he indicated that he thought it had been previously sent. When questioned about lack of clarity of the invoice, the manager became curt and aggressive towards my wife, and did not want her to transfer to me, assessed as my wife as an attempt to bully her. When transferred to me, his first statement being that he would pull the team off the project immediately and how dare I question someone who has 35 plus years of experience. This is a bully tactic and should not be in tolerated in the current world. The manage refused to listen to me, cutting me off by saying that he would answer my questions, despite me not yet finishing my sentence. I never actually was able to ask my question and ultimately did not receive satisfaction to my questions. Of concern, the manager had a series of answers to provide prior to being asked which indicates that he often receives questions signalling that there may be a pattern of the business not be providing information until asked for it. Despite the understanding that the customer was to remove the existing carpet "lift the carpet on the Invoice", on the day of the install I was informed that I was to coordinate the disposal of the old carpet. Minor inconvenience but something that could have been done prior had the expectations been better laid out. The manager accepted that he did didn't articulate this nor that he put it on the carbon copy invoice, suggesting that disposal costs the major portion of the $0.50 per sq ft that they charged vice labour to remove the carpet, underlay, and staples. An efficient business may have offered to do amend the contract and add the disposal at $0.50 per sq ft to make profit, but it was not offered possibly not possible due to final payment was processed prior to start of the job. Overall more of an annoyance but very much encapsulates the customer service provided. Recommend anyone using this business avoid dealing with the manager, or conversely go to the other location on Merivale Rd, as it is 20 minutes away and has much better reviews.

They have a lot of flooring selections. Received a quick quote for carpet inside home…read more Price was reasonable but too high for my needs. Very responsive. Ultimately, decided to go a different direction but appreciated quick response, information and quote.

If you have any flooring needs, please DO NOT give your business to Eagleson Flooring. We have been…read morebooked to have carpet installed since early March. I advised the rep (Joel) on April 6 that we have someone immuno-compromised in our household and we require that everyone wear masks at all times after workers showed up to install our hardwood and didn't wear masks. This immuno-compromised person was hospitalized for 6 days since then, and just got out of the hospital this weekend. I therefore reminded the rep that all workers need to wear masks when in our home again two days ago. Our carpet installation was booked for tomorrow, Thursday April 21 (and had been since early March). I get a call from the rep yesterday stating that he would do his very best to get an installation crew that would be WILLING to wear masks because " they don't like it because it makes it hard to breathe " and our installation may have to be postoned. I am so livid, I could not even explain how hard it is for me to comprehend putting employees' PREFERENCES ahead of customer safety. Now we're told someone will come to " evaluate " the job tomorrow and that it will very likely be a three-day job (funny how when I was paying, it was a one-day job!). And this " evaluator " wasn't even made aware that he needed to wear a mask in our home by the rep - we had to inform him ourselves when he called to confirm the appointment. So again we're being penalized and will now have people in our home for three days, thus further augmenting the risk to an immuno-suppressed person who was hospitalized but a few days ago. Eagleson Flooring, absolutely unacceptable and inexcusable! So, please, everyone, give your business to other florring businesses who are more willing to respect their clients' safety requirements. I really don't think we're asking for the moon here.

Furniture repairs can be a challenge. I tried several online services, and what I got was a…read morerequest that I take photos! Then I reached out to Henderson. They had a storefront in Nepean, qualified repair staff and great personal service. Our repairs were completed in one month, communication was excellent and the cost was reasonable. I recommend Henderson for their excellent work and thank them for their great communications.

I have rarely been treated so rudely by a service. After waiting for more than six months for a…read morepromised order to build a cabinet , I was suddenly completely ignored. Emails requesting an explanation went unananswered. If I had been told that there was no time for me after all, I could have looked for someone else sooner. So disappointing.

Received a quick quote for carpet inside home…read more Had a decent selection of choices and prices were reasonable. Very responsive. Ultimately, decided to go a different direction but appreciated quick response and reasonable quote.

This place offers more than just flooring options. Also offer window treatments and decor…read more Received a quick quote for carpet inside home. Had a decent selection of choices and prices were reasonable. Very responsive. Ultimately, decided to go a different direction but appreciated quick response and reasonable quote.

I would just like to say what a great experience I had with Westboro Flooring. Everything went…read moresmoothly from beginning to end. Staff was very courteous and always replied to my inquires quickly. We finally replaced our kitchen flooring after 32 years. I am so happy with my new flooring and for Stephanie that helped me make the perfect choice. I never even looked around at other Flooring Companies. I just knew I would get the best price regardless of shopping around. Thank you again Westboro for your great service. Diane Roy