Updating my review to inform people better about this dealership and what they sold to me. November 2024 I bought this car from them. 2017 gti 83k. Sounds pretty nice right? WRONG. Buying from this dealer was the worst financial decision I have ever made. Not even a week after purchasing, car began leaking oil in my driveway. Took it back to the dealer who fixed the issue. Ok, nice right? Couple months later, upper timing chain cover AND the oil pan began to leak. Had to fix those issues as well while barely owning it for 90 days. Mid January comes around, callipers AND parking brake cables seize, leaving me stranded on the 427 in the middle of the night, ANOTHER expense shortly after purchasing. February now, the very next month, I check my oil and the level is lower than it should be. I just did an oil change a couple months before and wasn't due for another 3k kms, so I top it up and continue to check. Conclusion, Car's burning oil too. Not even 6 months into owning this car and the amount of issues I had to deal with is surreal. Couple months and thousands of dollars in parts and labour later, problems are fixed. Maintenance up to date. Finally. Fast forward to March 2026. On the way to work, no prior warning, no engine light, no vibration, no noise from engine; car randomly shuts off on me at idle. I turn it back on, engine is knocking. I guess I should've seen that coming. Took the car to my mechanic, we found metal debris in the oil and Cam lobes were scored. Mechanic concluded that the damage was likely caused from the previous owner as I have maintained that car meticulously. Just like that 18 months into ownership and the car has cost me an extra 10 grand just to be in workable condition. Reached out to the dealer explaining the issue to see if they had any options and they mentioned I could finance ANOTHER car, rolling over the negative equity I already have and also quoted me 5000 for another engine plus install with 150k kms. This has been my experience with this dealership. They looked me in the eye and promised me several times this was a good, reliable car and seemed to say all the right things to get me to sign those papers. I hope who ever reads this learns from my misfortune with this place, and thinks 10 times before stepping foot anywhere near here. This dealership costed me so much money it's ridiculous. Do not make the same mistake I did, go elsewhere. read more

They are good people. My car needed service and they charged me half what the Honda dealer would. Cars running great again. Would definitely recommend. read more

This business was review by me in error....wrong business. The owners of Al Faisal went out of their way to ensure that we were satisfied with their business and to reassure us that customer service comes first.....my apologies for the error read more

I dont normally take the time to go and write reviews but i feel i had to make an exception here. i went there because it was the closest body shop to me and thank god i did because its the best experience i've ever had at an auto repair shop. My car's ABC (Auto Body Control) system had a problem and wouldn't rise back up to the normal elevation and therefore my tires would hit the sidewalls of my car anytime I turned. I took it to the dealership and they said they would charge me over a hundred an hour just to diagnose the problem. So I searched online and took my car to the closest shop. The guy there, Faisal, was super nice and within 5 minutes of me being there was already looking under the hood and discovered my car was out of Hydraulic fluid. He ran back grabbed a couple cans of it and refilled the reservoir. He charged me 20 bucks a can for the fluid, which was their cost, and nothing for his work. I was afraid I would end up paying 2k to fix my ABC system and I ended up paying only 40 bucks lol. It's very comforting to know there are still genuine people out there that value reputation and integrity over making a quick buck. read more

Amazing customer service and exceptional quality at superb prices! I have been to several dealerships that have turned out to be crooks; however, this one is the exact opposite. They are super nice and professional, most importantly very honest and genuine. Will definitely be a permanent customer here! read more