Worst car dealer! They agreed with the price I asked and make me signed for credit check. They also…read moreasked me deposit $500. Then,they set the delivery date and told me to buy the insurance. I did everything. I came as appointment to possess the car, one seller (Marco Denommée) told me that they could not sell that car, I had to pay more to get it. It's really surprise me. Worst experience! Be careful! Ask them to give the paper with every detail before going to the finance office because they can tell lie. Isidore Fhima, second seller that I worked with, can tell lie with the reason that he doesn't have the memory, "I forget..." I didn't buy that car cause I'm afraid that they make me more problem in the future. Neither the director Jean Alloul nor Daniel Alloul answer my call and never call me back after this happened.

Best Car Dealer Ever! the chief mecanic took 20 minutes to reexplain my car to me, I was amazed…read more I had forgotten my sunglasses in my trade-in and my salesman offered to drop them off at my house, I was also amazed. I have already refered two of my friends who were very happy. In summary, this is my second car there and i highly reccomend Toyota Montreal-Nord to everyone. Thanks Pierre

I asked for an oil change and I got an oil change. The appointment booking was easy. Service and…read moreprofessionalism, more than I expected from a dealer. I wasn't pressured to have additional work done. Price of $63.95 + tax for a 0W20 synthetic oil and filter change is reasonable. I will go back to do my transmission oil change when the time is due.

J'ai fait la location d'un véhicules neuf. Il y a quelques mois j'ai dû faire remplacer une grille…read moreet j'ai eu à revenir une autre fois parce que le morceau en question n'était pas arrivé. Parcontre ce matin à mon rdv pour mon premier changement d'huile et filtre tout s'est bien passé. Le personnel est gentil et un spécial merci à Roumie qui est à l'écoute.

I was looking for a used car for some time. A friend told me about the APA and I used their guy…read more(Andrew) to examine a car I wanted. Thanks to Andrew I realized that the car the dealership is trying to sell me was fixed in a way it will look good but it was only cosmetic. Andrew told me about EZ (or Izzy) which is also an APA approved dealership. I heard about this place also from a friend but they didnt have the car I wanted. EZ told me to come have a look and guess what I found another car that suited (requirements and price). I had the car checked by Andrew and he noted a few things, EZ right away said that he will fix it and he did without changing the price, he did all the repair and sold me an amazing car. I highly recommend this place.

We waited nearly eight months for Alix Toyota to repair our Toyota Highlander, which was stolen…read morefrom an airport parking lot (fenced, gated and staffed!) then abandoned on the streets of Montreal with numerous computerized parts cut out of it. While we were frustrated by the time it took to fully repair the car, we understood and accepted that the parts were slow to arrive due to shortages of certain parts and supply chain backlogs. However, what we do not accept is the lack of communication on the part of Alix Toyota. Numerous phone calls and emails to service managers (of which there were three during this time) and even the dealership administrators (Denis Archambault, Owner, and Martin Beaulieu, General Director) were not answered. The last service manager revealed that he did not know how to check the voicemail messages that were left for him (perhaps this was the case for the others, too). For a business to be run well, it is essential that the lines of communication are fully open and prompt.

Terrible service. Bad throwout bearing on 2014 Yaris (still…read moreunder warranty), I visited 3 times to get it fixed and they never heard / felt it. The 4th time, I demand that they change it, to which they agree for $740... In their eyes, the part is good and should not be covered under warranty because it makes no sound when being spun by hand. I kept the part, talked to Toyota Canada who tell me they trust their dealers wholeheartedly. Alix will not even take the part back to have it properly analysed. Also, they took 5 days to replace the part and do an oil change, and they offer no courtesy vehicles. Never buying a Toyota again because of this... Nice way to think things through for a dealership.

edit: Suite à mon review j'ai été contacté par le directeur du concessionnaire. Son…read moreprofessionnalisme et service me démontrent qu'il tient à la satisfaction de sa clientèle. On est très satisfaits du suivi qu'on a eu et tous nos problèmes ont été réglés :) Merci à Paolo et M. Chemali pour leur professionnalisme et excellent travail ! Pour cette journée extraordinaire on donnerait 6 étoiles, mais pour les dernières 4 semaines, 1 étoile suffirait. --- J'aimerais partager mon expérience désastreuse lors de l'achat de mon véhicule chez Hyundai Gabriel Anjou. Dès le départ, obtenir des réponses de notre conseillère X a été très difficile. On devait chercher les informations au compte goûte puisqu'elle ne nous donne pas l'ensemble des informations directement. Deux semaines après notre dépôt, le matin même de la livraison, elle nous envoie une offre " spéciale " incluant : * Scellant tissu 399$ * Scellant peinture 599$ * TAG 699$ * Antirouille 699$ * + 3 changements d'huile Le tout pour 1 599$. En insistant sur l'urgence de répondre rapidement, et sous pression, nous acceptons... avant qu'elle revienne sur son prix et l'augmente de 100$, sous prétexte d'une erreur. Lorsque nous demandons un simple changement d'huile supplémentaire en compensation, elle met soudainement un temps fou à répondre et finit par refuser. En compensation, elle nous promet un cadeau dans la voiture, cadeau qui n'a jamais existé. Plus tard dans la journée, arrivés au concessionnaire, X nous ignore totalement du regard. Au lieu d'être prise en charge par elle, nous sommes dirigés vers Mme Y, qui ne connaît pas notre dossier et doit sans cesse aller chercher des informations auprès de X elle-même. La livraison d'une heure s'est transformée en un cauchemar de deux heures. À un moment donné, Mme Y quitte la salle, nous laissant seuls pendant 20 minutes sans explication. Un simple " je reviens vite " ne suffit pas à rassurer un client qui attend déjà depuis trop longtemps. L'organisation était chaotique, chaque employé se renvoyant la balle. Une expérience qui, ajoutée à la vente sous pression, frôle l'arnaque. Pire encore, quand vient le moment de récupérer notre véhicule, personne ne sait où il est stationné. Une fois retrouvée, c'est la goutte de trop : presque vide d'essence, ensevelie sous la neige, les batteries des clés sont presque mortes, les wiper avant sont en fin de vie, et l'intérieur est dans un état de saleté inacceptable (poils de chien, miettes, taches sur les sièges et le tableau de bord). Notre conseiller nous propose un nettoyage complet la semaine suivante pour corriger l'état lamentable de la voiture à la livraison. Nous acceptons, pensant enfin obtenir le service payé. Mais en arrivant, nouvelle série de surprises : * Le scellant peinture n'a jamais été fait * Les trois changements d'huile ne sont pas enregistrés dans leur système * Après 5 heures d'attente (au lieu des 3 promises), on récupère la voiture propre, mais le scellant tissu et peinture n'ont toujours pas été appliqués puisque l'employé n'a pas eu le temps * On nous avait promis une voiture de courtoisie... Innexistante évidement. Aussi, on nous remet enfin le cadeau promis : * Un foulard et une tasse Hyundai * Des lingettes nettoyantes * Un balai à neige, totalement inutile, puisque cela faisait déjà deux semaines qu'on avait l'auto, et on en a acheté un autre entre temps Autre détail révélateur du manque de sérieux : pendant l'attente de cinq heures on décide d'acheter les tapis d'hiver Hyundai. On demande de l'installer pour nous, et une chance qu'on l'a fait, puisque les tapis qu'on a reçus étaient les mauvais. On nous demande de revenir la semaine suivante pour appliquer enfin les scellants manquants. Par contre, le responsable est encore " débordé ", et on me demande encore une fois de revenir, en me promettant cette fois de passer en priorité, et c'est justement le cas, tout a bien été !

Great waiting room. Excellent staff, kind, friendly and…read morehelpful. Free coffee and wifi. Great cars, excellent quality, at affordable prices.

We've purchased all our cars from this dealership over the years, and they've consistently been…read moreexemplary. You may not always get the absolute lowest price in Montreal, but you will get trust, professionalism, and peace of mind. When our car was stolen, they went above and beyond to help us sort everything out with the insurance company. Their support made a stressful situation so much easier. Over 10 years of maintenance and detailing, they've always given us honest advice and recommended only the services we truly needed, often helping us save money. Highly recommended.

I purchased a used car there but when I picked it up, it had a problem that had to be fixed. I…read morewaited 2 weeks but could not wait longer as I needed the car. They never called me so I was always guessing and they never offered me a courtesy car. They need to learn a thing or two about customer service, There are plenty of other dealers!!

I hired CarInspect to look over a used 2022 Tesla Model 3 before buying. The inspector (John…read moreSalmeron) noticed a few cosmetic things that I missed and verified that a "minor" body issue that was fixed did not have any structural damage. The service gave me the information and peace of mind I needed to purchase the vehicle. I would definitely consider their services again in the future.

This was my first experience using a car inspection service, and I made a good choice in choosing…read morecarinspect. I was extremely pleased that David called me and left me and message and then talked with me when I returned his call. He inspected 2 Cadillac SRX'S for me and gave me his honest perspective on both. If I ever need to have another car inspected prior to purchasing it, I will definitely consider carinspect again, and would ask for David to do it. Thanks Dave

Pire service à vie . aucun suivi sur l'état du véhicule-soumission. j'ai du appeler 2x pour savoir…read moresi celui-ci était prêt je suis allé le chercher et la moitié de mes demandes de réparations n'ont pas été faite dont le changement d'huile. plus jamais !

I took my 2014 Golf in to check the "fill windshield washer fluid" light came on all the time, even…read morethough it was full. They checked and replaced the sensor, a week later the same problem came back. I returned to service only to be charged a diagnosis fee if 70.00 to tell me they couldn't find the problem? You would think there was no charge for such service since the car is on 6 months old. I won't be gong back there