1. All Glass Installation

    1. All Glass Installation

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    Grand Prairie, TX

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    All Glass Installation

    4.4 (35 reviews)
    Closed 8:00 am - 4:00 pm

    Services - All Glass Installation

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    All Glass Installation Photos

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    Invoice and narrative written by staff to justify questionable business practice.
    GitchoHand O.

    Sought to have wind noise and water from leaking into windshield of attached vehicle. Owner, manager, boss and or father informed of all possibilities that could cause me to purchase a new windshield. Proceeded with disclosure in mind: Hind sight, I realized the intents and purpose of this business is selling windshields and not customer service nor "windshield repair"l. After not receiving professional courtesy of being welcomed and appreciated as a customer/human. 1.5 hour later min later, I had a new windshield and a bill of $165. Not a bad price for a windshield new one but a decent price to replace one that was perfect before arriving. I was told it might get cracked on the removal and while visually inspecting after removed and the meticulous care observed with the removal. Technician had another staff to carefully place glass in safe location, I was floored when I looked away for ten minutes and behold a new glass was being installed. While entering office to pay and inquire what was damaged and I didn't see a crack in window prior to new one being installed to who I will say, the younger assistant manager, boss, heir was willing to discount by $20. There was no warranty,, the younger gentleman states, if the problem I initially sought service is not resolved, then more than likely the windshield sealing was not the problem it was was probably the passenger door seal. (No the plot thickens)The older gentleman objected, but suddenly wanted to acknowledge my concern only when I informed I will post my less than pleasant experience. The manager, boss owner who treated me so insignificant through his and our encounter, suddenly became so defensive even though his assistant wanted him to realize I wasn't given full disclosure through the process and wanted to make it somewhat right. The attached was written by this gentleman to justify the greedy gray "shady" business practice I encountered. I will not be back and thought I would get a fair deal after providing care for the previous 8 hours to more vulnerable customer service recipients of our society. One person at this place is motivated simply by getting money and justifying by a less than honest business model. I will give 5 stars for being able to sale a glass. I made it home safely to my family without confrontation and able to narrate my experience. Take this for what it's worth.

    Waiting to get my window fixed! So far the staff is awesome!
    J M.

    Great service! They are super fast and accurate. I had three different payments and they let me pay half on my cards, and than I paid the rest in cash. They are basically the cheapest window repair in the city. They cleaned the glass out. I am not sure if they accept Apple Pay. I will find out and update my post. I can't say enough good things about this company. Very professional I would definitely recommend these guys.

    Water leaking inside windshield on dashboard

    Long review ahead..... I chose All Auto Glass based on the rating and reviews here on Yelp as well as on Google. Pretty standard job....replace the windshield on my Mini Cooper. I arrive and am greeted by who appears to be the owner. Smooth check in process and I'm asked to wait in the waiting area. Installation should take about an hour. Just over an hour passes and I'm told my vehicle is ready. When I walk out to the car I can see that everyone is kinda standing around looking as I approach my car. Kevin (the owner?) is standing by my passenger door, clearly waiting to talk to me. He proceeds to say that the technician was unable to save the molding that sits between the windshield and passenger door. It was cracked in the process of removal (photo below). He continues to say that this is not uncommon during removal and I can call any window repair business and they will tell me the same. Of course I tell him this is unacceptable and why in the hell would I call another shop to validate your error. There is absolutely no reason I should be leaving with damage to my vehicle that I did not arrive with. He literally tries to convince me that it is ok as if I would just leave with a cracked molding. He was also careful to say several times "you don't have to worry, it will not leak". My thoughts as he's talking is "I bet Safelite and these other national brands aren't out here breaking shit on people's cars like it's normal". After some back and forth it was proposed that he would either discount the windshield repair for what it would cost me to have the molding repaired OR he would order the molding and replace it. We agreed for him to order the molding and I would return to have it replaced. That was trip #1..... The following week I received a text from Kevin stating that the molding had arrived. I found time to return to the shop for them to replace it. Again seems to be a simple job....snap off, snap on however it did take longer than I anticipated. I was there at least 45 mins. In the end, I thanked Kevin for making the situation right because it truly was the right thing for him to do. As I thanked him he hands me a $20 bill and says sorry for the inconvenience. I'm impressed and thanked him again for his customer service with the intent of writing a favorable review despite the inconvenience. This is trip #2..... Fast forward a few weeks....I'm on a road trip. Once I arrive to my destination I decide to have my car washed. As I proceed through the wash tunnel I see drops of water on my dashboard. There are 2 leaks in the windshield right around the rearview mirror. Water is dripping on the inside of the glass and puddling on the dashboard. I immediately take pictures and text them to Kevin. He responds apologetically and says there is a lifetime warranty on workmanship and to just bring it back. Later on my return trip I drove through rain and of course the windshield leaked again. Here I am a few days back from my trip and I find time once again to return to All Auto Glass. The same technician looks at the windshield and decides "just to be safe" he will completely remove the windshield and reset it. An hour plus wait and I'm done. This was trip #3..... Only time will tell if this truly rectifies the issue. In the end I have certainly been inconvenienced on more than one occasion. While Kevin and his workers seem to have decent intent, there is no reason I should have had this experience. I will not patronize this business again and would not recommend it to others. You can decide for yourself if this is where you want to spend your money. Just sharing my experience and opinion.

    Creased molding from the damage

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    13 days ago

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    7 months ago

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    2 months ago

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    11 months ago

    Outstanding service, prices. Have taken numerous vehicles to have glass replaced and never had a bad experience.

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    2 years ago

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    2 years ago

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    3 years ago

    Great service today! Thank you for fixing my windshield quickly and affordably ! Will reccommend and use again!

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    6 years ago

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    5 years ago

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    4 years ago

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    7 years ago

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    8 years ago

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    7 years ago

    Business owner information

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    Casey S.

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    6 years ago

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    16 years ago

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    9 years ago

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    6 years ago

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    6 years ago

    Price good, service quick, quality work, plus good bbq joint called Gordos about a mile away on main

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    6 years ago

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    11 years ago

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    7 years ago

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    9 years ago

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    11 years ago

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    17 years ago

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    11 years ago

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    17 years ago

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    Ask the Community - All Glass Installation

    Review Highlights - All Glass Installation

    If you need a window or windshield replacement go to All Auto Glass Installation!

    Mentioned in 3 reviews

    Read more highlights

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    All Glass Installation - autoglass - Updated July 2026

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