I don't usually write a bad review unless I feel strongly about it. I booked an appointment for a…read morehybrid full set of lashes. I'd been to Posh a few times prior and although I wasn't super happy, it was the only place I could get in with hardly any notice. The girl did take the time to ask questions about the look I was going for. One thing I stressed was that in my last appointment I had a volume set (and paid way too much for it) and that I didn't want that again. This time, I was looking for a more natural look - hence the hybrid. She asked if the length was ok in the past, I agreed it wasn't too bad. I stressed I felt like the volume set was just too thick and a little too "young" for my age. At the beginning she did mention some of girls have started their fall shed so I can expect the same. She was giving lengthy explanations of what she was doing and reiterated she prefers I tell her if something wasn't right rather than not saying anything. She began the work but at the end when I held the mirror up I was so very disappointed. It looked exactly like she took a fake set out of the package at the local drug store and glued the strip to my eyelids. Horrible! That's not natural. They were so curled it looked like the tips were attached to my eyelids as well. That's not natural. They looked like they were perfectly cut across the top with a pair of scissors. That's not natural either. There were zero lashes in the corners. That's not natThey were so thick and dark and stiff and they almost looked blue in the sunlight. I immediately told her I didn't like them at all (remembering she'd prefer to hear that) Instead of listening to me, she got very defensive and kept holding up a piece of paper saying they did this length last time. Always something about last time. Again, I wanted a natural look therefore a hybrid because I didn't want it to look like last time. I kept giving very valid reasons why I didn't like them. She simply said do you want me to take them off for you? I had another appointment after and declined. It was very evident of my dissatisfaction but she didn't care. I paid the $183.75 and when paying she came over and offered to remove them and lucky me, she wasn't even going to charge me! I don't think I should have paid for them at all. If she's only going to refer to a piece of paper and negate everything I say, then why bother asking questions? After leaving, I sat in my vehicle and cancelled my next appointment. Called my old lash business I went to for years (quit going cause it was too far after I moved) and explained my situation and my lash expert I had been going to for 5 years made some arrangements to book me in the next day. I immediately went back into Posh - less than 5 minutes later and told the girl I wanted the lashes removed. I was embarrassed leaving with them. All of a sudden she wasn't available to remove them. Someone else did it and I couldn't get them off quick enough. Never again! Just because you give lengthy explanations doesn't make you an expert. And acting defensive when a customer isn't happy doesn't make you a professional. UPDATE - I just read the owners review and am very disappointed to see it's full of inaccuracies and lies. I was NEVER told the lashes were going to be a repeat of what was done in the past. Not once. I was asked if I was pleased with the length, I recalled I probably was. There was absolutely ZERO discussion about curl, extra fullness or any of the the other claims made by the owner. Furthermore, there was NEVER an offer to have the fee waived. NOT ONCE. I would have have gladly taken them up on their offer if they had. They NEVER offered to redo them either. This reaffirms their lack of professionalism and the lengths they'll go, to take responsibility. It was only after I declined an appointment for a fill (in what they insisted had to be within a 2 week period) staring "I won't be back" that the technician came over with an attitude and said if I didn't like them she'd remove them. As I said in my review, I declined due to another commitment. Certainly no offers of any kind were made to me prior to paying. FALSE, FALSE, FALSE. After going to my vehicle and making alternate arrangements with my commitment, I did return to immediately have the lashes removed. In that span of a few minutes, the technician rescinded her offer. She was NOT with another client. She was actually folding towels at her station. I will GLADLY be contacting you to have my money refunded.

It's very unfortunate that my second review is quite different then my first review…read more After I had a good experience with them I decided to go back to get a lash lift/lash perm and to use their apprentice tech to try out the services at a lower price. Unfortunately though I never got that far. I initially tried to book back in July/August but the availability was very limited (I was looking for evenings or weekends due to work schedule). I managed to make an appointment only to have it cancelled the day after I made it due to scheduling error. The receptionist then said she would call me back with an available time which never happened. I never ended up getting that phone call so I went somewhere else. I decided to give them another try and called them last week for the same appointment. The exact issue happened again....they couldn't find an available spot and said they would call me back. 5 days go by and no phone call but this time I decide to call them to follow up. The receptionist then begins to tell me that the staff that observes the apprentice has gone on maternity leave and can't get ahold of her to book the appointment. So after some back and forth finally I asked "does that mean that your no longer offering there services?" to which she says "yeah I guess." It was a struggle for me to get a straight answer from her. If they can't offer services they should inform the customer or at least not promise to call them and not follow through with it. The services they offer were good when I went but unfortunately I can't say the same thing for their customer services related to booking or follow through.

Had a 90 minute couples massage which was fantastic! Nice atmosphere and lovely staff. The only…read morenegative was the hot towel that was placed under my head was extremely hot and my skin is slightly burnt from it. All in all good service, we will be back.

Front counter staff are the first and last point of contact at an establishment like a hair salon -…read morewhich is exactly why it is CRUCIAL for these staff to be properly trained on how to handle unusual/difficult customer service situations. I find all too often that front counter staff are pretty good at handling the day to day customer service interactions - throw a curve ball at them though, and, more often than not, they completely drop the ball!!! I am currently growing out my hair and only require a trim and some touch ups every 2 months or so. Since I absolutely love the more dramatic cuts and colourings I have received at Roxx, I didn't mind too much coughing up the $65 bucks for a trim to support a business who had been good to me thus far, so after procrastinating for way too long, I decided it was time for a trim. On Friday morning I call them up to book an appointment for 4:45pm that day. I work literally across the street from this place; so by the time I left work at 4:30 and got to Roxx it was 4:32. I checked in (even mentioning that I knew I was a bit early) and then proceeded to take a seat (on the couch right in front of the front counter). At about 4:45 or so, another lady walks in to check in for her appointment. Immediately after she checked in, the stylist I ALWAYS am assigned to comes out, immediately recognizes the woman, and takes her to the back for her appointment. Thinking nothing more of it than it being interesting that I wasn't getting the same stylist as normal, I continued to wait. At 4:55pm (10 mins past my appointment time), I go up to the front counter staff to ask what the delay was - again keeping in mind I am sitting right in front of their faces so it's not like they didn't know I was STILL WAITING! My question "soooo, is the stylist just running a little behind or.....?" took the young lady completely off guard as she immediately agrees with my assumption with a look of bewilderment on her face; "oh yes, just a bit late, shouldn't be more than another 5 mins." I go back to sit, as the same lady walks past me saying "you know what, I am just going to check." She comes back to tell me that it is going to be another 15 20 mins (keeping in mind it is already 15 minutes past my time). At this point it was quite obvious that someone had screwed up somewhere along the line and the appointment scheduled for after me was taken before me. This is not the problem - these things happen and I can understand that (being that I have worked in customer service my entire career so far). The problem is that I am now completely frustrated that you had wasted my time when I would have loved to be anywhere but there on a sunny Friday afternoon. An apology is nice, and she really did seem to feel bad. But here's where it all went wrong: Her: "Would you like to wait?" Me: "No, I think I'm just going to cancel" Her: Ok, would you like to re-book?" Me: "No thank you" Her: "Ok, well sorry about that." Since I am not one to make a scene in these types of situations, I am quietly thinking 'Dammit, now I need to find a new hair salon." Had the nice young lady come clean, told me that they had made mistake, and had she done something to make up for it (discount, no charge for the wash, anything......), I would have said, "yes, I'll wait" or "sure, I guess I'll just re-book for next week." Instead, I will likely not be back. We have all heard the saying that actions speak louder than words; in this case, (im)proper customer service training speaks louder than a fancily decorated salon.

They are awesome. They are very patient and I did a very good job on my haircut. I am really happy…read morewith my haircut.

I am always scared about letting another people wax my eyebrows because a mistake is hard to fix in…read morethis area. My eyebrows were done naturally and I believed it was exceptional work! I have also had my hair done and the color was how I wanted it! Yes, the store is small with only two stylists, but if you give them a call then you will come out happy. Minh, the owner, is so sweet. I absolutely adore her! Check it out! - Melz

Great location, Been coming here for many years, very knowledgeable staff, inviting and clean !…read more Red light Skin Rejuvenation is my go to !

I had been cancelled on by my usual salon right before Christmas and decided it was time to find a…read moremore convenient location for me anyway since my usual routine had changed. I managed to get an appointment here but the person who was supposed to do my lashes had an emergency and I was basically being cancelled on again. Then Heather saved me! Heather stayed after normal hours for me (!!) and my lashes looked and felt great afterwards. I went out that night to so many compliments and they've held up great since that appointment. I am happy I ended up being cancelled on in the end. It worked out better for me and I can't wait to go back.

I hired Veil Beauty Co. to do my hair for my wedding. Emily was phenomenal! I'm very indecisive so…read morewhen I was showing her my inspo pics during my trial, she did an amazing job at combining the parts of each photo that I liked into the final result of my hair. It also looked exactly the same when she did it for my wedding a few months later. It held up very well, along with my bridal party's. Everyone was thrilled with how their hair turned out!

I LOVE Veil Beauty Co. the two owners are the sweetest people ever. They do a great job on the day…read moreof makeup and I would love to take some of their classes. However to-date I have just tried out their lipsticks, they are high quality, great neutral colors and are perfect for brides to be. With super cute names perfect for weddings and brides I've also gifted a few to girl friends who are getting married and they all loved them. I've seen them have a booth at a few different bridal themed events in Edmonton and it's great getting to know them and the product better each time.

Professional, knowledgeable and friendly! I wouldn't trust anyone else with permanently makeup…read moreapplication. All services and products are excellent.

My mom has been receiving various services from this salon for years and goes for manicures and…read morepedicures on a regular basis. I was given a gift card for a pedicure from my mom and I went in for my first service this weekend. I'm almost 9months pregnant and went in for a relaxing pedicure with Bernadette . Very welcoming, professional, and relaxing environment. I will definitely return!

Edit: the company did follow up with me and offer to fix my hair but due to personal reasons im not…read moregoing back. Thanks for following up with me though. I am traumatized. Asked for a straight Selma Hayek/ cleopatra inspired long trim. Essentially what I already had, just a trim. Instead I got Edward scissor hands nightmare hair. I won't be getting my hair cut for a long time. Trust gone. i can't stop crying.

For quality, up-to-date, and caring stylists book with Aveda Academy on Whyte Ave. Whenever you…read morewant an excellent stylist, well-trained, and personable call Aveda Academy by booking online or calling 780-433-7115. I have been requesting the services of Vanessa and trust any of the other stylists if she is not available. The salon is kept clean and a nice touch is the complimentary coffee, tea, or water. A little extra for some liquor. The relaxing atmosphere is enhanced by a fragrance sure to suit all tastes. You won't be disappointed.

Just got another haircut, this time with Kylie. I'm still…read morevery pleased with this salon and I have recommended it to my friends. The location is not the most convenient and located in an industrial style area but don't let this fool you. This salon is very nice and so far I've found the staff to be very nice. Kylie was great with me and my hair and took the time to make sure I was pleased with the results. It's also nice that they don't cut too short and will check to make sure they get the length just right! She also offered for me to come back in if ever after going home I felt like my bangs needed to be shorter or if one of my curls went unruly on me! Once again, my hair looks amazing! Ps they also have plenty of hair products for sale if you want salon quality products, including DevaCurl products.

Time to update! I've…read morebeen coming to Voodoo for a year now and have been there 4 times in that time frame. twice for cuts and twice for colour. I've seen Cherie all 4 times. My two small qualms in the last review, that kept it from being 5 stars, were a) there was never a beverage offered and b) scalp massages were not included. Well, both of those items can be scratched off the list. I am offered a beverage when I sit down and my scalp is always beautifully massaged. The ladies here are truly artists. Check out their facebook and instagram pages to see all the incredible things they create.