This was my first time here. The customer service was excellent- the gentleman at the front desk was friendly and worked hard to meet the needs of the customers. I had an 11:00 appointment for service and I was out shortly after 12:00- surprisingly fast. I also liked that they did not try to upsell by telling me I needed all of these additional services that were not necessary. I appreciate that honesty. I'll definitely be back! read more

Most straight forward no BS automotive repair place in the area! Excellent service at competitive prices.

I do not personally bring my cars here, but my mother does. I must say, our customer service experience with them in dropping off and picking up her car was exceptional. The two gentleman at the desk were quick, sharp, and friendly, had perhaps the absolute best attitude ever. read more

THE most honest, knowledgeable, and nicest auto mechanics I have ever had. Jeff has always been so real and upfront with his me. I always feel like my car has been thoroughly checked out and treated for any genuine problems. These guys are genuine and they actually care a lot about their customers. It shows in their attitude and actions. Amazing auto shop. It truly is the best I have ever used for car services. No contest! :-) read more

These guys are fantastic! Always responsive, helpful, honest and thorough. They have been taking care of our cars for several years now and have consistently provided outstanding service at a reasonable cost. The kicker was when they were able to sell my old Volvo (yes, they sell used cars too) in a week and got a price for it that was in excess of what I would have received for a trade in. Jeff and Dave are terrific -- highly recommend. read more

I would give 10000x stars if I could. I've been going here since 2019 and as a 5' girl forever looking 15, I have never had honest work at any car establishment until arriving at All Pro Automotive. THE BEST PLACE & MOST CARING PEOPLE POSSIBLE! I was treated like family since day once & have tried to make it know to my family friends that they are the only place to go. From honest opinions to phenomenal work at great prices, I would even drive from a different state for this shop. Hands down the only place to take your car if you want honest work and prices. I appreciate your years of assistance & great saves you've provided me!!! read more

I can't recommend this place highly enough! I needed my nitrogen tires refilled, and had been looking high and low for a place that actually provided this service in the Northeast. The staff were very friendly and helpful. The guy who came to fill my tire offered to check the rest, just in case. And they didn't even charge me. Just wonderful! read more

Our car was stuck on a late Saturday afternoon in a remote area. We had the hardest time finding help. Until we found All-Pro. I can't say enough good things!! So responsive and super helpful. Friendly, quick, and reasonably priced. Thanks so much for your help!! read more

I went there for a simple alignment and I was immediately Blown Away by the service.. Extremely personal and thoughtful. I sat there and heard them treat customer after customer at a above average level. When I sat there a regular customer called in to ask advice because they had a issue while they were in Florida, probably snow birds. They gave them very good advice. I think its great how they treat their customers, the way they would want to be treated. They also gave me great advice on my car! read more

On Friday night I needed a tow and I tried contacting my warranty company for the tow...with no luck for hours, I decided to look online for a tow company near by. I contacted All Pro and within minutes I was scheduling a tow from the highway to our car dealer we work with which was about 50 min away. We were in contact with the driver Kevin the whole time. He was friendly, quick and delivered the car without any issues, not to mention very late at night so I greatly appreciate it. Thank you Kevin! read more

Great service and deliver fast. Very nice people and strong customer orientation. Highly recommend

I have used these guys for towing, dead battery fix and tires. The thing to remember is you can't get top quality service at a discount so you have to allow them a fair price for good work. Every visit here has been trouble free. None of this "We found a problem" kind of service. More like "It would be better to..." Good advice kind of operation. And the station is full service. That means you can fill up without getting out of your car-Bonus! read more

I am revising my last review accordingly to what I believe is fair. The work done on my car was great, never had a problem with the mechanics or how they worked on my car. We hit a snag with how things were handled. I was originally unhappy BUT Jeff did take the concern and time to make things right and I really appreciate it. read more

Needed a tube replaced in a lawn tractor tire. Never even made it inside, One of the mechanics took it and had it back to me in under 10 minutes. Great friendly service. read more

Idiots! Went for emissions testing on a diesel truck and called prior to going with question about exhaust requirements. Was told no issue. Rearranged my whole day to get there by the end of the day. Was then told couldn't be done without explanation. Waste of time and poor customer service. read more

My elderly father was in the area and got into a minor accident. After towing the car they were able to give me an estimate withough trying to gauge us given the situation. Jeff was unbelievable in taking care of the entire problem and even taped a damage window so that the vehicle was driveable. I cannot say enough good things about this place. They turned a horrible situation into a positive experience. I strongly recommend Jeff and the team! read more

Friendly quick clean and even creative! They got me in and out for emissions and I plan to come back for whatever i need in the future. Most emissions testers try to up sell, not these people. PS check out the cool artwork made from their old appointment books read more

Jeff and Dave, the owners, are great people. They have always been honest and fair. If you're looking to establish a relationship with a garage, all pro is a good place to go. read more

Quality of the work is very inconsistent. First couple of times, All-Pro was great. But the last time I took a car there, I had a very poor lazy crappy experience. I do most car repairs myself, including head gasket and clutch replacement, timing belt, brakes, A/C, suspension, drive shafts, almost everything. What I need, is a local garage who will PARTNER with me, and dilligently do the work I'm willing to pay someone else to do; whatever it is.  I need honest people who will mention anything they notice wrong, whether it's related to the current job or not. I scheduled a wheel alignment service and dropped off my car the night before, with very specific instructions of what I wanted ALL-PRO to do. I asked them to report the measurements of camber, caster and toe-in (before adjustment, and after).  They did NOT give me a complete report. You see, instead of reporting my car's camber and caster measurements to me (and trying earnestly, to adjust as requested), ALL-PRO CHANGED MY  DIRECTIONS to say, "only reset factory-adjustable settings". Guess what guys? That's why camber bolts and offset strut mounts were invented!!!! They could have been honest, and given me the report, as promised, and discussed options for addressing whatever the situation was. But instead, they charged me a HUNDRED bucks, (A HUNDRED!!) to only adjust the toe-in on my car (and it wasn't even right!!) I wrote on the drop-off form, and called them in the morning, to ask them to give me a call if they found anything they would have trouble adjusting to spec.  They said, "Sure. No problem." I did not get a call. I was greatly disappointed that, they chose to ignore the caster/camber measurements, and HIDE THEM FROM ME by not printing or reporting, and also NOT calling me to discuss what they found. The whole reason I learned to repair my own cars, in the first place, was because I felt I could not trust anyone anymore.  Now All-Pro is just one more name to add to the list. read more

Jeff and staff are awesome to work with. Extremely personable and most importantly did a good job repairing my BMW. I would recommend their shop for auto repair. read more

They are so friendly and helpful! Prices are fair. Go here for your state vehicle emissions test too-- they are quick and easy.

I had another great experience with Jeff and Dave at All Pro today. I have always relied on them for all my cars services and repairs including new tires, brakes, oil changes and even the unexpected needed repairs. They are always so helpful, knowledgeable and patient when explaining what work is required. They are extremely professional and I am so glad that they are dedicated and always readily available when needed. Even during a pandemic!!!!! The mechanics are AMAZING also. I have and will continue to recommend All Pro to family and friends. read more

Cannot recommend. My car is a 2006. I don't use it a lot...it is a second car for our family. In the last 3 years, based on what I thought was professional advice from Dave & Jeff, I kept spending 1,000's of dollars on making repairs at All Pro to keep the car going. I didnt have the money to buy a new car. The key Issue was passing state emission's...they assured me with the repairs I was making it would pass. It didn't pass. They told me they would fix it...so it would pass inspection....brought it in over a week ago. Other then an email to them last Wednesday, which they responded to saying it wasn't done, I have had no contact and I have no car during a holiday weekend. I just sent them a message saying I would be in first thing after Memorial Day to pick up the car and bring it to another service center. There have been other MAJOR issues with them...I won't go into them here. I cannot recommend them nor will I ever go back there which is a shame because they are just a few miles away and I always try to support local businesses. TERRIBLE EXPERIENCES! read more

Great service, very attentive. Takes a bit longer than most places, but that's only because they are busier because they do great work

My real estate agent recommended them and they were highly recommended by a landslide on the People of Old Lyme Facebook page. I took my car in for an oil change and they found a serious defect in my tires. (Previously, I was going to the dealership for my services in another state and they never caught it!) It was a warranty issue and they helped me toggle through the process. It was much easier than I thought it would be. I'd like to add that Michelin Tire Corporation was fantastic as well, they stood behind their product. Everyone at All Pro are kind, honest and know their business. Those two little humans that tootle around the showroom are pretty cool too! #happycustomer #michelin #allproautomotive #oldlyme #amazinghumans read more

I have been a loyal customer for many years. As a single, older woman I was apprehensive about going to any auto repair shop. The first few times I have to say I did keep a very cautious attitude. I am thrilled to write here that I have never been let down. After years of service, Jeff still proudly explains everything he approved to be done - even showing me the parts that needed replacement. He patiently shows me how he was able to save me money. He makes sure I understand what was done and why. However, I don't think his professionalism is limited to just me. I have overheard him treat other customers the same way. I don't know how he does it as he is always busy but he makes me feel like I'm the only one in the room when he is talking to me. Thank you Jeff and you wonderful staff. read more

I have used All Pro a few times over the past couple of years. While they are more expensive than other auto shops in the area, it used to be worth the extra cost for the level of service you receive. That being said, I don't know if they changed ownership, or if there was a management change, but I just had a terrible experience. I had to book my oil change a week and a half in advance and I told them I could just leave the car with them for the day. They asked for me to drop it off at 9am which seemed fine when I booked the appointment, but I was scrambling to get our kids to summer camp and get to All Pro. I ended up arriving about 20 minutes after 9 and went inside to check in. I apologized for being a few minutes late and immediately the gentleman behind the counter said "sorry, if your late we can't do it today." I guess it's okay for businesses to make customers wait, but not the other way around. I'll take my business elsewhere. read more

My service began as a friendly exchange, only to find a wolf in sheep's clothing. I'm a female out-of-towner and broke down 2.2 miles from the shop and was charged an obscene 92 dollars for tow + $10 fluids + $55 compression check + 8 dollars of tax = $168; at this point my car was already burnt toast, and the mechanic who initially looked at it at the scene continued to try to turn over the car, only adding more insult to injury. Repair quotes were one thing then another, the gasket replacement however was fair at 1600 and then 1700 after the second telling. To top it all off, I was only offered $150 for my vehicle, which is LOW, LAZY, and INSULTING, AND supposedly offered to me without have noticed my fairly new tires with only 17k driven and vehicle in otherwise good condition. All of this offered to me for being a WOMAN. Go to this place for DISHONESTY with a friendly face with automotive GENDER DISCRIMINATION alive and well in Old Lyme, CT! If you have to deal with them, haggle/negotiate every step of the way before ANY action is taken. It is YOUR car. read more

I'm from MA and recently broke down in CT. Jeff was able to fix my car on a holiday and get me out the same day. I wish the auto service centers I deal with up here were as good as All Pro. read more

Woke up day before Xmas to find my car lurching all about! Returned day after Xmas and thankfully All Pro was open. They came highly recommended, but were particularly busy that day. Regardless, Jeff and his crew did a quick diagnostic, ordered the part, and got me back on the road! They were super informative and patient and professional! Despite being 45 mins away from home, I may have found my new mechanics! read more

Brought my car here for road force balancing due to a highway vibration that persisted after standard balancing. Although they were on time with appt and finished in the expected time/price. They scratched every one of my rims. I have aftermarket rims with narrow lug wells and all 20 lugs wells are now scratched by using the wrong size impact socket. All 4 rims are also scratched around the center cap where they pried them off. I have had these tires balanced and rotated several times at other shops without issues. They should have told me they didn't have the right tools before starting (or at least after noticing the scratches after removing the first lug nut) as I keep a set of thin wall impact sockets in the trunk of my car that fit properly. Now I am left with 4 scratched rims and no improvement in my vibration. So vibration may be from something besides a tire (if RFB was performed correctly) but the scratches are definitely their fault. read more

This is the only auto shop I will allow to fix my car. As a woman we always worry about being taken advantage off when our car is in need of repair. I never have to worry at All Pro Auto. Jeff takes care of me and always has a loner car ready for me when my car in need of repair. The staff is extremely friendly and their prices are always fair. Highly recommend this place especially if you are female! read more

Insanely slow. Had a 9:30 appointment for an oil change and didn't leave until close to 11:30. Made me late for the rest of my appointments during the day, but didn't think this would happen since an oil change typically only takes 30-45 minutes. Ridiculous. If you're considering going there for an oil change, it's probably wise to allot at least 2 hours. Won't be coming back. read more

Great business, excellent customer service, and everyone there is very knowledgeable and friendly.

Bought tires from them. Two weeks later my tire pressure warning in my car says a tire is low. They found a nail and repaired it for $15. A month later same tire is low again. Go back and the guy tells me I have another nail right next to the other one. another $15 later it's repaired. A month and a half later leaking again. Go back and I get the same story. A small nail right next to the other two previous plugs which he said were really old until I reminded him he put them in!. But now he has to patch it from the inside. $20 bucks later. I'm done with them. There is no way i picked up a nail right next to the other ones in the same tire. If they need the money that bad where they can't admit a plug was leaking it's not a place I'd go back to. read more

I recently broke down on 95. I had the car towed to All Pro and they took care of me like family. I'm in sales, they drove me to Enterprise, I got my car, didn't miss a beat. They took care of me. Great work by Jeff & Dave. read more

The talented technicians at ALL PRO Automotive in Old Lyme are always on their A-game. Recently i purchased a used pick-up which had some hidden issues. They made the necessary repairs to insure my vehicle was safe and road-worthy. Thank you Jim, Dave & Jeff! I will always utilize a local family run business. read more

a great local business, super helpful/friendly and will go out of their way to make sure you're taken care of, not a complaint i can think of! read more

Excellent experience with Jeff and All Pro. Needed several repairs before taking our 2006 SUV on a cross country move and they were done quickly and at a fair price. We appreciated being offered a loaner car and being kept in the loop about the repairs. At one point, they even brought me into the garage and showed me exactly what they would be fixing and why. My father usually repairs our cars and agreed with their assessment. Refreshing to find such honest and professional auto service! The car had absolutely no issues on the trip, so thank you All Pro! read more

I highly rate Allpro, in my experience very efficient, easy to work with, fast turnaround and friendly service with clear explanation. They got me out of a hole 2 days before Christmas after someone dinged 2 wheels and destroyed 2 tires on my car. They picked the car up, and overnight repaired the wheels a fitted new tires so I had the car for Christmas. Could not have asked for more. If I didn't have service coverage from the manufacturer, I would happily trust them. read more