Excellent services. Chose her services in 2010 after the Schultz fire and floods. She was very helpful and informative. Now with the new fires and flooding, I am sure she will offer the same caring and informative services. read more

One of the worst experiences I have ever had filing taxes, and the nightmare is continuing to this day. I usually file my own taxes with no issues. However, I heard rave reviews about Crystal from coworkers and decided to give her services a try. Initially, she was very helpful and informative. As other reviews have mentioned, as Tax Day drew nearer, she fell almost completely out of contact. I do not expect perfect communication when someone is personally handling a lot of accounts, but I received no contact that my taxes would be filed on time. With no contact or reassurance by the time Tax Day arrived, I filed an extension on my own. ONE MONTH LATER, I was told our federal return was filed by Crystal. I then had two withdrawals from the IRS from my account due to her tax return being filed. For the past 6 months, I have been fighting to have approximately eleven thousand dollars in overpayment returned to me from the IRS. Crystal has been little to no help, offering short emails or texts that have been no better then, "Cheer up pal, things will turn around soon." Looking through my phone records, I have now spent over 34 hours calling, on hold, or speaking with the IRS. From the information they tell me, the entire error is almost exclusively based on the tax return she filed. Due to her errors and inability to fix them, I will never use a tax preparing service again, and certainly would NEVER recommend All Star Tax Services to anyone I had any good will toward. read more