Thank you Loyal Customer of over 7 yrs! For Sonya and Erik. When is is okay for managers to harass and threaten customers? Sonya was out if CONTROL w/her POWERTRIP. Said my car was "blocking the way." Confirmed w/customers car was "not" in the way. I ask her to " leave me alone" and I would comply with her request once finished. Sonya responds " I don't have to." (Begins mentioning a complaint I made about other customers involving them moving their car). Sonya THREATENED to "EVICT" me w/ " 2 days to get my stuff out." Erik then confronts me to tell me "to leave, this is PRIVATE PROPERTY." Just paid them $160 day before. Thank you Sonya and Erik for your excellent customer service! Especially during this difficult time with COVID! The lack of respect and boundaries from Sonya is deplorable!! She has never been friendly, nor her lovely husband. They need to reevaluate themselves before they ATTACK their customers. read more

All Storage - Encinitas - Self Storage Near Me - Encinitas, California

To update the simplest information is the biggest pain in the butt isn't that right Claudia. This employee hung up on me multiple times because she couldn't change an address in an unit at their facilities. Claudia spoke to me with a very aggressive tone when I called. Who knows if it was due to the fact that it was close to closing time and she had to answer one more call but hey it's still your companies operating hours and you need to be more pleasant when dealing with customers in the phone. read more

I have had 2 storage units here for years. I am so happy with everything there. Always clean and well maintained. Everyone is genuine and friendly. One time I accidentally hadn't locked my unit and very quickly got a phone call to tell me so. I was so grateful to Sonya for calling me. I highly recommend this storage facility. read more

Good, reliable company! Feels very safe. Sonya and her husband take good care of the property and are very attentive. They decorate for the holidays which is a cute touch. Maria who sometimes works the front desk is helpful. They are consistent sending me my monthly bill and making any requested updates. I would recommend storage services here and enjoy being a customer. read more

There are some serious issues at this place you'll want to know about. First, the good: I was greeted kindly by the dark haired guy, (whose name I've forgotten) when I initially signed up for storage at Encinitas All storage. He was really sweet to offer hiking ideas, etc. I was optimistic. That optimism turned out to be short-lived, and here is why: 1. The reviews stating there are storage renters LIVING on the premises out of the units is 100% correct. That is not a safe situation by any means. I hated that aspect for personal safety as well as for my belongings. Speaking of safety, (and disregard): I cut my finger three times on a lift door that they refused to fix for almost a MONTH. When I initially mentioned that it stopped lifting properly, Sonya was condescending and unhelpful in her dismal. She refuted the need when other staff AGREED that it unequivocally needed fixing. As you may have surmised, her professionalism is non- existent as others have stated, too. 2. Holy god, the pesticide they use is so toxic that you cannot remove that pesticidal stench from your stuff/clothes even months after vacating. The smell is disgusting and they load it up. There were times while at my unit, I could barely breathe due to that smell in the hall. 3. Sonya prides herself in presenting a sign on the counter that says "Queen of everything." It'd be fine if it were merely a joke, but her myopic attitude reflects it. The placard should rather, and more aptly, say: "Narcissistic "queen" of nothing...but bottomless misery." Or point blank: "bad for business." She is unthinkably rude. I witnessed, first hand, that in the center of her vitriole, resides a -classless- core of hostility. One afternoon, appallingly, I heard her utter to a woman who'd expressed frustration that sounded observantly reasonable amidst Sonya's excessive cussing: "You're crazy, nuts... Go ahead, who cares...write a review. No-one will care. It'll be crazy, too." My mouth was ajar, not unlike the woman who stood up to her. She is a nasty person seemingly waiting for an outlet to unleash it upon. Don't be that, readers. Find a better place. I strongly suggest that if you value these three things, -and presumably you do: basic professional respect, safety and thirdly, non-toxic cleanliness, then, you'll surely store your belongings elsewhere. And you'll truly be glad you did. read more

I also have had 2 storage units here. Erik and Sonya are fair, compassionate, organized, personable, and make renting a storage unit an easy process. Their prices are extremely fair, their location is prime, and their gate hours are the best I've experienced in North County. They also keep the facility...and most importantly, the bathroom!!!...very clean. Thanks guys! I am happy to be a repeat and loyal customer. read more

Sonya and Erik have been extremely nice and helpful for the 4+ years I've been using their storage place. I'm forever grateful!

great storage with amazing people. i have tried them all out and this is the best place with personal service and the best customer care. the place is kept clean, secure and the riff-raff types are kept out. they even gave a free month off because the lift went out.. when i didn't even ask for it. what business nowadays says no to money? instead they earn my trust and confidence and now i hope to spread how awesome they are. thank you Sonia and Maria! read more

BEWARE!!!! This storage facility is fraught With mold and mildew !!!! I did an Experiment and hung 4 moisture rid Bags... and in one month collected four pounds of water... when moving out I found mold and mildew and bugs In my artwork (which was professionally Wrapped when moving in)... on my furniture And on leather goods.... Please, if you Value what you have, DONT use this Facility.... it has costed me dearly...!!! read more

Their beach location and 'free moving truck' offer enticed me to them. When I arrived on moving day at All Storage in Encinitas, I was smoothly enticed in w greetings of cookies and tea, then paperwork and swiftly led to my unit. The improvements and change in management has given this place a whole new look and efficiency. I really liked the free moving truck convenience that All Storage provided. I told them I was grateful they offered that. I gave them my reservation # for a moving truck rental pick up that day & away I went to do one of the most frustrating things one can do...move! read more

While the storage units and facilities are easy and securely accessed, and impeccably maintained, the Resident Managers, Sonya and Erik, and the other great staff members, are Simply Outstanding!!! All Storage Encinitas was recommended to me by a friend who had said the same and I 100 percent Agree! Sonya, Erik, and their staff helped me manage moving into and out of several units, during the most stressful period of my lifetime, and did so with professionalism, excellent execution and kindness. Their excellent work helped me to deal with difficult and changing circumstances in a quick, efficient and reassuring manner. I still maintain one unit at All Storage Encinitas, and as long as I need one, this is where my belongings will reside. Thanks so much Sonya, Erik, and Staff! read more

Awesome location. Great rates and deals!! Will definitely recommend to friends. Thank you! Very nice people and close to 5fwy.

My company rented this storage facility and, due to a move we had to change sites; however, we were completely satisfied with this facility. The staff were always efficient, pleasant, and provided great service. In the several years that the company kept the large unit, there were zero issues. Thank you to the team for providing such excellent customer care! read more

Sonya and Erik were wonderful at All Storage. They are friendly and were very accommodating to my needs. The storage facility is spotless. They had coffee (which I needed in the morning) and even offered my 4 year old Grandnephew snacks. The only problem that I had was Sonya swiped the correct card for payment but for some reason UHAUL charged the card that I used to reserve the van. I called UHAUL and spoke with both Jessica & Candice to correct the mistake. They were both very sweet. The manager Joe was the only one who had the ability to reverse the charge on the wrong card. He called me back by the end of day and corrected the mistake. I highly recommend All Storage. read more

My experience with All Storage in Encinitas has been great! The managers go above and beyond to help their clients. I've dealt with many storage companies over the years and this one is top notch. The property is clean and safe and I feel comfortable in knowing my storage unit is secure. Sonya and Erik take pride in running this place and it shows. They also have the best access hours around which is awesome! Thank you so very much for all your help! read more

I've been renting a storage unit at All Storage - Encinitas for more than two years, and it's about time I gave them a shout out. Sonia and Erik are VERY friendly and helpful, it's easy to get in and out (gate code), it's conveniently located right off the 5 on a residential street, and seems very safe and secure. I've never experienced any problems with mold/mildew, insects, pests, or pesticide odors. The prices are very reasonable here, too. I recently moved from a larger unit to a smaller unit, and Sonia made it very easy by finding me a unit on my same floor in the same building. For payments, I use the autopay online, couldn't get any easier. Happy customer! read more

I use to really like this storage facility. The managers, Sonya and Erik are very courteous and on top of things and do a darn good job of running this facility and taking care of their customers. Recently however they hired someone who knows nothing about customer service to be in their office. I have owned my own business so I fully understand the value of basic customer service skills. I had such a negative experience that I am now moving my storage to another facility that cares. If you are thinking of renting a storage facility here - and you care about customer service - think twice. read more

Thank goodness. We needed a place that has 365 day access and all storage has it! Not only is the staff really friendly and helpful. We needed a unit for just a month and they had the perfect size. Best part is each person has their own code and each unit has its own alarm. Thank you!! read more

At first this place was great. They had a first month $1 special where they also give you a truck to move your stuff for free (you pay gas). Rhonda and her husband were super nice and friendly and everything was perfect...UNTIL it was time to pay the first months rent. You can pay rent online which is nice, however when the wife went to pay, there was an error. She called and Rhonda's husband answered accusing that there had to be something wrong with the card, because it couldn't possibly be a problem on their end. So the bank was called and turns out there wasn't anything wrong with the card (DUH) and it was their crappy ass computer system. A pending charge was on the bank account so we thought everything was fine...well it wasn't because the charge never went through so the wife had to go there to pay in person. They were beyond rude when she went to pay. They lure you in with their deals, then treat you like shit after you're there. I'm glad out stuff is only going to be here for 3 months. It's a rip off to pay $136/mo for a 10x10 unit that is upstairs, you have to use a crappy ass lift to get your stuff up there, AND deal with the assholes at the front desk. No thanks. read more

All storage is the best around Encinitas! I did my research on space size, Hours of operation, Price comparison, & they win. Such a super friendly and professional staff working on property. Rita is a total sweetheart and always goes out of her way to help or answer all my questions. George is as cool as they come and has been with the company forever. Sonya was really nice as well. I highly recommend you go here to rent space. Plus they just remodeled everything and its super clean! read more

My daughter rented a storage unit here for a few months. It was always very clean, inside and out. Sonya and Erik are very friendly and helpful! They have great suggestions, are courteous and knowledgeable. The hours are great! One review siting that homeless people were bathing in sinks makes absolutely NO sense to me! We made many trips to and from the storage and NEVER saw people like this person described! Sounds like an angry person just wanting to cause problems. Sad. I highly recommend All Storage. It's easy to get to, close to the 5. read more

I have been using 2 storage units at this location since August of 2013 and just recently went down to one unit a couple months ago. I think the managers are very polite and the other man that works in the office is as well. I have not had any problems and the location is perfect! read more

This place has been amazing to us! My company has been with them for almost 2 years and from start to finish they have been so accommodating! Rita Nelson is such a pleasure to work with. She always has a smile on her face and helps us with everything. Thier rates are awesome! Their hours of operation are the best in town 6am to 9pm. George is the man holds down the fort! We just love the staff and state of the art facility. Thanks all storage for making our business run smoothly read more

We have been very pleased with All Storage. The managers and staff alike have been kind and helpful, and they really have gone out of their way to provide friendly knowledgeable service. The facility is very conveniently located, has great access hours and they keep the place in spotless condition. Many thanks to Sonya, Erik and Patrick for your excellent service!!! read more

This place is great and the customer service is even better. I recently had my stuff moved by a moving company to this location and I had an issue with the driver. Clark and Viki helped out in every way possible by directing traffic for the driver and helping out to get the driver unstuck. They really went above beyond the call of duty. I would highly recommend "All Storage of Encinitas" for any and all storage needs! read more

I had a great experience with All Storage of Encinitas. After a three day trek across the country with a temperamental UHaul trailer I was pretty much over it. Not only were they able to quickly give me the unit I needed on the day I walked in without an appointment, but the customer service from both Sonya and Manny was paramount. The best part- they took care of returning my trailer to UHaul for me, something that I know they don't normally do but were kind enough to volunteer for after seeing how tired and frustrated I had been over my move. So nice, so convenient, so happy I came to them. Thank you, Manny and Sonya! read more

I normally don't do Yelp reviews but it's rare that you do business with folks as nice as Sonya and Erik. Kudos to them!!!

Very clean, well run, well maintained. Great staff. Been here over 6 years and haven't had problem one. Great storage facility

The building and grounds are always really clean and the customer service is always so friendly and great!

I've rented two units for over 5 years and I have seen this property go completely DOWNHILL thanks to Sonya and Erik. These two are completely UNPROFESSIONAL. They allow homeless people to LIVE out of their units and take virtual showers in the bathroom sink! It is dirty, it smells now & there is trash everywhere. Someone dented in my door. I no longer feel safe going there at night. And don't BOTHER voicing any concerns. You will be cursed at and called names & told to go elsewhere by these 2 idiots. Save yourself the aggravation & GO ELSEWHERE!!! They care NOTHING about their customers! read more

Wonderful friendly people here provided me with prompt, and very helpful service. its a clean safe facility with alarms on each storage unit which provides exceptional security over my important belongings while being stored. Its only one dollar for the first month of storage as well with no strings attached because its a month to month plan with them. i have stored my personal belongings at many different storage places as i have moved across the country and this is by far the friendliest staff and best security that i have ever seen at a storage unit rental place. There is staff their 24 hours to ensure ultimate security over a break in. A van or truck is also offered for free by them for your move, you must pay the gas and a small milage fee. Overall, Absolutely a wonderful place. -Phillip K. read more

NOTE: This review was posted in error. It does not reflect an opinion on All Storage. Please ignore this review.

DO NOT RENT HERE! You can not trust anything the managers tell you here, and if you try to get the phone number to Corporate Headquarters, the managers won't give it to you. My husband and I rented a 25x35' unit after we sold our large home in Rancho Santa Fe. Our rent was $355 a month. The rent was paid on auto-pay through our credit card. The rent was raised $10 a month, yet we were never notified in writing. After almost two years, we approached the managers, Viki and Dave. They are bold faced liars, one cannot trust anything they say. We told management we were moving into a smaller unit, a 10x10'. Our rent was paid from the 3rd of the month. Here's what happened: On March 28th we signed a new lease, it was before the April 3rd rent was due. Viki said she would prorate it in our favor. Instead, she forward dated the new lease to April 4th. We moved into a smaller unit, and Viki and Dave said we could keep a treadmill we were donating on April 15th to Amvets in the unit we moved out of at no charge until Amvets could pick it up. I gave them a leather office chair that I paid a lot of money for, for their letting us store the treadmill at no charge. They assured us that there would be no charge on at least three occasions. They insisted we use their loaner lock. The treadmill was picked up on April 15th, and we returned the loaner lock on April 17th, thanking them for their kindness. When we got our credit card bill we were charged for two storage units for the month of April? Thinking there must have been a mistake, I called Viki. All of the sudden she had deal amnesia. She said she didn't remember our numerous conversations where they said we could keep the treadmill at no charge until Amvets picked it up. When I protested, she acted like a child and hung up on me, twice. This is no way to do business to good customers that have paid rent for almost two years on time. It doesn't make sense that we would pay rent on two units. Then she told me that the best she could do was " prorate our rent on the unit we moved out of on March 28th until April 19th? We gave them their loaner lock back on April 17th. Now we are going to move everything out of their as soon as possible because the managers are untrustworthy. In another review, it states their cameras don't work. These people are liars, this is a bad company that can't be trusted in my opinion. I also have noticed that this facility has a lot of vacancies recently. I wonder why. Don't trust these dishonest persons! read more

DO NOT RENT HERE! It is now known as All Storage Encinitas, still located on Regal Road. Their security system is terrible. My unit was broken into, they did not follow up on the alarm, and they could not provide any video footage to the police. This place sucks! - Try a nearby competitor, like Encinitas Self Storage. read more

A great storage facility. Friendly, welcoming people who continually serve helpfully. They also gave me a FREE van to use to move my stuff. it made my move so much easier. oh yea, and its only one dollar for your first months rent. read more

I rented a storage space from all storage, what a nightmare! make sure you get any promises in writing. The onsite managers made an agreement with me, then they said that we never had this conversation, it felt like I was in the twilight zone, I am not used to people flat out lying to me. I always paid rent on time and thought things like this only happened to people who did not pay on time or caused problems, boy was I naive, what a scam, any time people are overly nice (in the beginning) it's a red flag! This company knows all the tricks, be careful!!!!! read more

I'd like to say yes it is frustrating to move and I was frustrated so when the lady I think it was Sonya went out her way to get me in the same day actually within a few hours of my initial call I was thankful for her customer service. The reason it is not higher is the young man behind the counter was so rude upon my arrival and actually rolled his eyes when I asked for directions to the unit. I took that with a grain of salt. I chalked it up to my annoying day. Well, I went back twice now and my mood was all nice and better and the same guy was very rude and not helpful at all. That being said that is just one guy so minus one star for that. My second minus one star is I went to a friends upstairs storage and she pays the same amount within a mile or so of this place and it is carpeted, clean, and the biggest point I have to make is they have lightening in the unit. I didn't even think that was a "thing" but when I went twice in the day I couldn't even retrieve simple items because there is no lightbulb in my unit or a place to put a lightbulb. Yes, I switched on the lightening for the hallway but that doesn't do a thing to light up the inside of my unit. It makes a big difference if you plan on trying to grab an item day/ or night when upstairs. It's like they cut corners on the lightening/ elevator/ and the carts to carry your stuff are half broken. They can do better is all I'm saying. read more