My family moved from Florida to Alabama and had to get all of our insurance transferred and also a…read morenew policy on one of our vehicles. We ran into some complicated issues at one point but Shemar at Goggans went above and beyond working it out for us. She made the process so much easier, she was very helpful and spent a lot of time getting everything sorted out. She's kind and friendly and our family appreciates the personal service. Very pleased and thankful for employees like Shemar who go the extra mile to help!

We are disappointed in this agency's handling of our request for a quote. We were referred by…read moreProgressive when shopping around. They stopped calling us back after saying they could not find a competitive rate so we canceled the quote process. Then received a letter in the mail saying they could not be competitive due to our "credit". Huh? We have mid 700 scores.... yikes! What is going on? Also, we did not authorize them to pull our credit. We are just getting quotes. We will be making a formal complaint this is a huge concern. Can you imagine all the credit pulls while shopping and to make this claim.... maybe they have to not look back to Progressive since they get referrals? I dont know. We did secure policies for all our items which are not a few things we own too much stuff, with State Farm in Scottsboro and they were amazing and also do not charge extra for paying monthly. Blessing in disguise. Beware. This agency should have at least returned our call.