If you're looking for insurance, these are not the people you want to do business with. After trying to reach Brian directly because I was very frustrated with his office staff not giving me direct and clear answers, I decided to call my former Allstate agent from Nevada. Within five minutes, I had my questions answered by my former agent and had my complaints escalated. It has now been three weeks since I first asked for Brian to call me directly, and I've called several times since then trying to get ahold of him to no avail. Mind you, I've only talked to him once in the two years I had been with him. My Nevada agent would call me every six months to talk about my policy and see if I was eligible for any discounts. I never have once received a phone call from Brian asking to sit down and discuss my policy directly. They only wanted to sell me life insurance, which I really do not need at my age. If you value customer service and being treated well, I would not recommend this agent. I dropped Allstate for another local agent who got me a much better deal, and I can actually talk directly to my agent at anytime. read more

Brian and his staff are very helpful and polite. In addition saved me quite a bit of money. I have recommended his office to family and friends without hesitation read more

Had the worst experience with Allstate home police end their customer service. Insured my house with Susan Dever from Brian Strode Agency in Canton IL. Suzan was little slow and forgetful, but had the best rate around so I went with her and Allstate. I agreed to pay $813 per year (august 2017) and I paid that in one lump some electronically and singed up for automatic renewal in order to get the best rate. 9 months later ( may 2018) I looked at my policy to check when is the next renewal day due and see that I got charged additional $86 on 12/2017. 3 months after signing my policy and paying in full. ???? I have never approved that $86 deduction from my account. I have never been notified of that deduction or policy changes at all. They had access to my account so they just took the $86 . They had no right or my approval. That is plain old STEALING. Allstate steals and cheat. I will never insure with them again and I advised my coworkers and neighbors to do the same. I have never received a call or email or anything at all to notify me of the rate change. When I pointed that out ( Suzan Dever) I was told a notification was sent to my old address. (why they sent notification to my old address is a mystery to me, when I insured my house with them as my only and main residence) On top of that the address Allstate had on file was incorrect. I have never lived at that address. In todays electronic age and day I still cant believe they argue with me stating they notified me by sending a letter to non existent address instead of sending and email or for goodness sake maybe, just maybe.... making a phone call? Took me 2 weeks of trying to chase Suzan down and I still had no answers, or apologies for that matter. Well, they need the $86 more than I do ,obviously, so they can keep it. If they would rather keep $86 then a customer , there is nothing I can do about that. I just hope all the other customers will be worth more that that and they will treat them better. read more