I must say, this is by far the worst experience I've ever experienced with car insurance in NC. MY premium went from $289 to $593 and the explanation I received from the rude representative/customer service person was, the increase was due to INFLATION. Apparently, she wasn't trained and well informed. I added a Limited Learners Permit driver to my policy on 5/17, then once it was determined that, the said driver was headed to college and couldn't have a car on campus as a freshman, I removed the driver 5/28. The agency took the liberty to make that change on 6/25, however, I didn't renew my policy with this scandalous agency. And now, I'm being coerced to pay $193, however, the said charge isn't correct. Well, this one will end up on my credit. But luckily, the FCRA will ultimately reverse that said action. It's just disheartening for a company to swindle money from customers. I would say buyer beware. U professional but savy criminals at its best. If I could give (0) stars or a negative star, I would. read more