I have never experienced amazing customer service until Jason, and his family. Join the family today, be a customer for life.

I have recently switched over my insurance to Allstate thanks to Jason. I contacted him when I purchased a new vehicle because my current insurance was going up quite a bit. Jason worked to find me the best deal for both my Cars and My home and ended up saving me a few hundred dollars a year. He was professional and prompt always returning my calls and getting me the information very quickly. I have already referred a good friend of mine will suggest him to anyone that asks. read more

If I could give this agency and specifically the owner a rating of 0 I would. This is my story and I hope it saves at least one person from going through the harrowing experience that I had with this person who says he's an insurance agent: End of Nov 2015 started the process of looking for a new car insurance agency. Placed inquiry on several sites on the internet asking for quotes. Dec1-2- Received a call from Jason Johns for the Johnson Agency in Trenton Texas to give a quote for car insurance. Talked to Jason about car insurance but he seemed more interested in getting me to move homeowners. He provided quotes on both homeowners and cars but I was more interested in car insurance because it was expiring in January 2016 and I wanted to get that taken care of. We discussed cost and he proposed that we make both car and new homeowner's policies effective Jan 6 after the old car insurance policy expired. Both car and home insurance were supposedly set up on 'easy pay' to withdrawn on or around 1/5/2015. Jason asked if I had a credit card where I got points and suggested that some clients used those cards to pay in order to get the points. I said that I would rather have it drawn from my bank account, which how I've had it set up for years. He said just in case I changed my mind to give him my card number and he would put it on file so that if I chose that option in the future, the card would already be on file, so I gave him the card information. Dec. 2- Email sent from Jason Johnson encouraging me to sign the e-documents to complete my policy sign up. Dec.4-Email sent-"Payment confirmation notice". At this point, I haven't signed the documents to complete the policy yet. Dec4-I registered to gain access to my policy but did not actually access the documents yet because according to my conversation with Jason, the policy was not set to go into effect until 1/5/2016. Dec.6-Email reminder sent once again encouraging me to sign the documents. Dec.7-Email sent to confirm that I signed up for e-policy which allowed me to get policies and other information electronically. Dec 7-Confirmation sent of enrollment in Allstate Easy pay plan. The easy pay plan confirmed that I signed up to have all payment withdrawn from checking account and the date of the withdrawals. Jan. 5. 2016. At this point, Mr. Johnson has already charged my credit card 5 days prior. No notice was ever sent that card would be charged. Mid Dec- Got my Credit card bill and it shows that my homeowner's insurance premium has been charged to my cc on Dec 3rd, the entire annual policy amount. Charged without my permission and prior to me signing any policies and ignored that fact that I set up an easy pay plan to pay account directly from my bank account, not by credit card. The actual policy shows an effective date on December 9, 2016, a full 6 days after my card was charged. Called Mr. Johnson to ask why my homeowner's insurance cost had been charged to my credit card. He said you told me to. I said that I did not and that we had agreed that the car insurance and the homeowners would be deducted from my bank account on the same day January 5, 2016. At this point, Mr. Johnson became agitated and said that he could do whatever he wanted and that if I expected to get the 'discounts' that I needed to go ahead and get the policy done. No time specific discounts were ever discussed. Mr. Johnson became irritated and was talking loud and I in turn start to raise my voice also to try to get my point across that I wanted to have both policies due on the same date in January and that he had no right to charge my card without notification. (At this point nothing has been said about the car insurance which is why he initially contacted us.) My son, hears me talking loudly on the phone and asks what is wrong. I hang up from Jason and explain to Patrick what has happened and he calls Jason to let him know that he shouldn't be talking to his mother the way he is and they have words. No other communication with Mr. Johnson. In January realized that Mr. Johnso did not write the car policy which was the reason for his initial contact with us. Reported awful service to Allstate headquarters and in retaliation Mr. Johnson file a harassment charge against which eventually cost me nearly $10,000. So if this is the last insurance agent on the planet I would not now or in future refer him to my worst enemy. I was not going to review Mr. Johnson but he evidently did not remember his encounter with me and sent an email a couple days ago asking me to review his business. He made my life a living hell for a while and didn't even remember my name enough to know not to ask me for a review. Unhappy and very disappointed customer. read more