As a retired insurance agent, it was my job to go to bat when a carrier was treating my customers…read moreunfairly (legal, but unfair). Short rating in personal lines is NOT right when the customer has to cancel due to an endorsement that raises the premium to an unaffordable $$$. Flatlands just laid down on it. Did they even try?

I started working with Flatlands after my realtor recommended that we may be paying too much for…read moreflood insurance and said we should check around. Since our plan was through NFIP, the rates are not supposed to vary from provider to provider but I soon realized that this is all dependent on the information NFIP has and the lengths to which your agent is willing to go in order to secure the proper rate (I am not implying anything shady here - just that the process actually can require quite a bit of legwork and advocacy on the agent's part). When our previous insurance provider informed us that our situation was hopeless and she couldn't help us, I placed a cold call to Flatlands and was linked with Carmen Folk. She is amazing and went above and beyond to secure the proper rate. In addition to saving us more than $2000, Carmen was friendly and efficient. She made multiple trips to our home and kept me updated with phone calls and emails throughout the process. I appreciated that she took time to really understand and explain what was going on and that she kept fighting for us. If you are seeking flood insurance or worried that you may be paying too much, it is worth seeking out Flatlands. They are amazing!

If you're in debt with this bank, ensure you're not an authorized user on anyone else's SECU…read moreaccount. These thieves will take the money you're behind on from these other accounts regardless of the fact that it was not an account in your name or anything related to said loan debt. THIEVES! Update: Bank customer service says they had the right based on the loan documents I signed. Well, the account wasn't in my name. I was an authorized user on my mother's checking account. My mother didn't even have a state employees checking account or do any business with SECU until after i had my loan. Now she's responsible for my debt? She's not my wife. She's not on MY checking account. I think theft has occurred here and I'm not being silent.

Great professional attitudes and skills! Staff always smiles, always helpful. Go beyond to help…read morewith client needs. Rates competitive and staff goes extra step to provide extra information on accounts and new rates. They are always willing to discuss ways to save money and answer concerns. Location is clean and esthetically pleasing. Location is very convenient and trans actions completed in a timely manne. Many friends and relatives have become remembers because of staff and resources. Staff has incorporated very well with community!

Bryan, at Harbor Insurance, did a great job teaching me what kind of policy made sense for my…read moresituation. After moving to the area from out of state there was a lot to consider. He made it a simple process and got me a great price. Thanks Bryan

They are shorthanded on staff most of the time. Long waits because they're so slow. Not the best…read morecustomer service.

Great service though I recommend making an appointment because you never know what the wait time…read moreis. Good with transfers. They offer a notary too. No issue getting quarters especially when there was a shortage.