very poor customer treatment. One week of waiting for a quote with various excuses and still no…read moreresponse.

They will do their best to get you in the biz. But once you are in their biz they really don't want…read moreto do anything more. I wish they could be more willing to help customers save money once they use them.

THE WORST! My wife got rear-ended by a semi-truck last year and at that time we had discovered that…read moreKaylin (the business OWNER) had not set up our policy on auto-pay (like we had asked and have written confirmation) At the time of the accident, we had discovered that we were uninsured and our commercial auto policy had been cancelled for non-payment. Literally the worst thing that could happen. We couldn't file a police report because we were worried my wife would be arrested for being uninsured and we would get a $1200 fine on top of that. Which means we couldn't sue the driver of the semi truck for the injuries my wife experienced from the driver falling asleep while driving and hitting her at a stop sign. We should of sued Kaylin for her negligence. After dealing with that mess, we had moved all of our other insurances to a new carrier but left our commercial auto policy with CMIS and Mercury Insurance while we were trying to find a new agent to assist us, that was also at an affordable rate. During this time we again instructed Kaylin to have our account set up on auto-pay so we dont have to think about insurance and wont end up uninsured again. We just found out today that our policy was once again NOT set up in auto-pay and once again our commercial auto policy had been cancelled. I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE.

I have had nothing but a positive relationship with Kaylin and Carmel Mountain Insurance. She…read moreprovides outstanding personalized service, fantastic recommendations for my particular needs along with great rates, and is always ready to take my call if I have any questions about my policy. I had a car accident and Kaylin was with me all the way until a favorable resolution with the other company was reached, and my rates did not go up at all. I could not recommend Carmel Mountain Insurance more. I read the other review and that's not the service from Carmel Mountain that I'm familiar with.

It's been a year, and I still have not received any policy number or ID card. I've attended…read moremultiple doctors visits and paid out of pocket, while Pickering was deducted by my work from pay the entire time, and I was unable to use the insurance they're connected to. They collect money, and don't provide any connection to then insurance policy number. Complaints have been submitted to the Better Business Bureau, California Department of Insurance, and Department of Managed Healthcare. Attached are pictures to show that what's occured to me is truthful and legitimate. However this company in my opinion is not legit. If considering using this company, save yourself And do not. You won't be able to use their services.

Pickering Insurance is the best! Great customer service, they helped me clarify every doubt. Highly…read morerecommend!

Aaron and his team provided awesome and attentive service. Knowing there is a live team here in…read morecentral San Diego that I can go to if any question or concern, gives me peace of mind with all of my insurance needs. Plus, I was able to save on my auto and home insurance!

horrible service!!! gieco just increased my auto ins $200 a year?? i called im good driver discount…read moreno tickets for over 12 years! they said because of my mileage 144,000 on my 2005 honda crv???? what!!!! its been the same rate for years!!!there making me pay for nothing no reason!!!! so sick of big corps like this stealing from small people and getting away with it!!!!

They sent me a solitication letter stating that our assessment on a commercial property was…read moreoverstated. I signed to see if they could reduce the assessment and they delivered far better than I thought they could. They made it very easy and did all the hard work. I would recommend them in a heartbeat. They know what they are doing.

Have been working with Protax for 2 years and very satisfied with the partnership. They delivered…read moresavings each year and are very responsive in customer service. Thank you!

I will start with how incredibly happy I am with eSummers Insurance they definitely deserve 5 stars…read moreif not more! A few years ago I ran into some problems with my previous car insurance and as I was talking to my friend about it she suggested I talk to Jayson at eSummers Insurance, so I did. Not only was he incredibly helpful he made me feel very at ease and comfortable with the direction of my new insurance policy. I of course wanted my parents have the best insurance and agent so I had them speak to Jayson and now he is their agent as well and taking very good care of them. If you are looking for a new insurance, wether its for your car, home or life I would strongly suggest you look into eSummers Insurance, you will not be disappointed. PROMISE!!! :)

It's been a few years since I first met JR but just wanted to come back and say that nothing has…read morechanged! He is still a great agent and a pleasure to work with. I recently moved and wanted to shop around before getting a new renters policy, and JR was able to offer me the best deal by far. I verified it covers everything I need but was significantly better priced than competitors. Great guy and great agent!

Also had problems with unresponsiveness. When they finally responded, I didn't feel comfortable…read morewith them to do their job right or answer further questions. Impressions are huge and they need to work on providing timely, accurate information, and not dismissing or making clients feel sidelined. I wouldn't recommend this agency.

I emailed Callie to ask about filing a claim for my car. After a week with no reply I went online…read moreto file the claim. I called their office the day repairs were completed because State Farm sent me a notification my insurance was going up $1100 a year and I may lose my good driver discount. The call went to voicemail and no one ever called back, so I called State Farm directly. They put me on a 3 way call with the agent. The call was answered by someone saying they were 'Cal' but I learned in a few minutes this was Kelly, not Cal, because she wanted me to believe I was speaking to the agent. She said she'd have Callie call me back. Four days later, no call. I sent another email 5 days ago, no response. I called again this morning, Callie's on another line...will call me back....I'm filing a complaint today with the CA Dept of Insurance, while waiting for that return call.

The worst most incompetent and neglectful agent there is. I have spent the last 5 months of my life…read moretrying to get life insurance that should be done in under 30 days. She didn't do one single thing for the first 2 months. Every time I contacted her she said she was going to start it but never did. 2.5 months ago she told me I could bind while we were in underwriting. But when I tried to do so she did not return my emails for the next 2.5 months. Then over 2 weeks ago she finally said we were done & ready to pay. Now I've been chasing her for over 2 weeks to try to pay. She refuses to send me a copy of the policy, credit card authorization form or call so I can pay. She said the only way that she would take payment is over the phone. But will not answer the phone or call back for over 2 weeks. Even though it's now been 5 months that I've been trying to start this policy. Her office told me every single day this week Monday, Tuesday, Wednesday, Thursday she would call me but she never did. The last time she called me was June 25 and it's Sept 12 now. I signed up in May but was not done until September and now 2+ weeks later I can't even get her on the phone to pay. Stay far far far far away from this absolute Nightmare and waste of time. Imagine how she would treat you if we were filing a claim, if this is how she treats clients when they're trying to sign up & pay.