If I could give them zero stars, I would. Recently I was in a very stressful situation where…read moresomeone came onto private property and hit my car. The car was deemed a total loss. I could not get anyone from Ashley Bullard's office on the phone. The one time a human answered, she just transferred me to the general GEICO number. Today they had the nerve to call me and leave a message to see if they could get my business with my new car. Hell no! GEICO customer service, overall, sucks!! I will never use GEICO again. Ashley Bullard, I don't know what your problem is, but you should be ashamed.

Cannot say enough about having a LOCAL insurance office, where you can actually WALK into and get…read moreanswers and help. Yes, you can get the quote, get the policy, pay for the coverage, but you can do it in person! It takes all the frustration and anonymity out of getting online low coverage. The agents are even nice....which is a definite bonus.

I've been with Diane Newman and her amazing staff for the past 3 years, they are extremely helpful…read moreand understanding, they provide 5star services and beyond. I just recently got into an accident and they were on hand daily and very responsiv, my claim was settled in less than a week, took care of every expense that came with being involved in a car accident. they've more than earned my loyalty. thank you for such great service.

I've had the best quality service over the last few years through this office. When asked for any…read moreadditional information it is discussed with me in a timely manner. I highly recommend Diane and her team of professional insurance advisors!

I am only reading this company one star because there's nothing lower. My son had an accident I had…read moreto provide the crash reports they didn't go after them. I had to fight to get my car repaired they didn't fight for me. Do not do business with this company!

It can be tough to find an insurance agency where you get great service and Clark definitely lives…read moreup to that. If my agent doesn't answer the phone, I always get a call back in a timely manner.

This is a classic small town, Main St insurance agency ..... but in a city. Steve and his staff…read moreare very quick to respond to our phone calls and emails. I'm so fortunate to have Steve and State Farm taking care of my insurance needs.

Steve is fantastic! My boyfriend and I moved to Maine and needed to switch our insurance. I…read moresubmitted a request to Steve via email. He immediately called me and was warm and kind. He provided us with quotes and information within that same day. As someone who has moved many times and dealt with various levels of customer service, I was extremely impressed! Steve was responsive, very knowledgeable and gave the highest level of service. I highly recommend him. He is the best! Michelle B.

They are not responsive to a customer. No return calls. Horrible and unprofessional. Don't waste…read moreyour time. I've been a AAA member for most of my life with many automobiles. The so called agent not worthy of his job is James Edward's. Maybe his boss should review his LACKING performance! My name is Bob Spenlinhauer and my email is: bobjspen@aol.com for verification. Thanks

It was 100 and degrees today when I was harassed in somewhat assaulted by a AAA driver and had to…read morecall the police in Cumberland Maine Then thereafter, they said they wouldn't tow my car after all, even though I have gold membership

I would give 0 if I could. BUYER BEWARE. I purchased a…read morerental in April 2026. They said I was good to close and an inspector would contact me. Inspector NEVER contacted me after closing. I got 2 notifications of intent to cancel due to nonpayment, turns out, they gave my mortgage company the wrong address to send the check. Once that was fixed I thought I was all set. Then, come July 2026, I get a letter than my insurance has been cancelled as of 6/20/2026. No reason why. I spent nearly a week calling my Agent - Andrew LaMonica at the Newburyport United Insurance Office. I called Andover Insurance Co and they told me they can not help me or tell me why, I have to talk to my agent... who is MIA. I called United Insurance and his personal line; no one answered OR emailed me. FINALLY after getting a lawyer involved, they sent me the letter stating why it was cancelled.. it was cancelled for a shared driveway that doesn't even exist. Its a 4ft walkway they are calling a shared driveway. Icing on the cake? They insured the seller for the last several years with no issue. Do NOT use United Insurance or ANY of their affiliates.

My agent was Phil O'hearn, who's business got bought by United or merged with it. Either way, the…read morenew company doesn't compare. Customer service is bulky and support against the carriers is non-existent. It's a very noticeable change.....Not good 1 star

Kudos to the Dennis Hersom Agency! I had several coverage questions regarding a most recent severe…read morestorm to hit the area and he and his office were extremely helpful, responsive and most importantly available. I highly recommend that everyone at least get a quote from the Dennis Hersom Agency. You might be very pleasantly surprised at how much they can save you!

From the owner: At Dennis Hersom State Farm Agent in Westbrook, Maine, we offer Auto, Home, Life Insurance,and…read moremore. With years of experience, we proudly serve Cumberland, York, and Androscoggincounties. Our commitment is to be your Good Neighbor, providing excellent service and buildingstrong community relationships. Contact us to learn more about our insurance options! License #: ME-PRR306152

No rating, Costco retires beware, after number is request for a written copy of my policy, I…read morereceived a rate sheet that these clowns try to slip past me.. I retired from Costco and was offered their portable life, AD&D policies, they sent me an update rate policy 3-4 times the policy rate , no notice, just tried to slip it past me, but checking my my portable rate submission ,oh. Oh.. someone's in big trouble... They have been caught... The entire time their 5 cent cronies try to direct me as the blame, Well, everyone else got our mail and emails. It's you. UNUM, you are full of shit, and I have the proof! I won't post any photos or additional details yet, because undoutbably once Costco, the maine commissioner of insurance, and my home state gets involved.. I forsee A Class action being put together to help those caused injury and damage.. Unum, You've heard the expression,, "we have the meat", well.."I have the evidence", and i will be amongst the 1000s of claimants taking your money.....

Very poor all the way,if I could give a minus score I would there is appsultly nothing right or…read moregood about this company at all.I give a minus 5 plus appsultly nothing professional about this company I wish the company I work for would find a company that at least has good customer service department at UNUM long term disability department they work harder at denying your claim than helping you in any way there is no good rating what so ever, I can give them. I pray you never have to deal with them they are not there for you by any means. That would take money from their company "just think about it they don't want to pay for your disability because it takes money out of their pockets.no one in this company cares for your disability.the management made it where the call center first responder could no longer give out any information on your account even to confirm that documents had been received???