Cannot say enough about having a LOCAL insurance office, where you can actually WALK into and get…read moreanswers and help. Yes, you can get the quote, get the policy, pay for the coverage, but you can do it in person! It takes all the frustration and anonymity out of getting online low coverage. The agents are even nice....which is a definite bonus.

Amazing customer service. Everyone was so nice and helpful. Definitely recommend calling Ashley &…read moreher team.

I've been with Diane Newman and her amazing staff for the past 3 years, they are extremely helpful…read moreand understanding, they provide 5star services and beyond. I just recently got into an accident and they were on hand daily and very responsiv, my claim was settled in less than a week, took care of every expense that came with being involved in a car accident. they've more than earned my loyalty. thank you for such great service.

I've had the best quality service over the last few years through this office. When asked for any…read moreadditional information it is discussed with me in a timely manner. I highly recommend Diane and her team of professional insurance advisors!

I am only reading this company one star because there's nothing lower. My son had an accident I had…read moreto provide the crash reports they didn't go after them. I had to fight to get my car repaired they didn't fight for me. Do not do business with this company!

As a small business owner I so appreciated the service I received from Clark Insurance. They were…read moremy agent for over 10 year, and when I sold the business the new owner kept them on. The rates were always competitive, my agent was super-responsive and helpful, and the one time my company filed a claim the process was smooth and easy. I have worked with a lot of insurance agents over the years, and Clark stands out as one of the real gems. If I could leave 6 stars I would!

This is a classic small town, Main St insurance agency ..... but in a city. Steve and his staff…read moreare very quick to respond to our phone calls and emails. I'm so fortunate to have Steve and State Farm taking care of my insurance needs.

Steve is fantastic! My boyfriend and I moved to Maine and needed to switch our insurance. I…read moresubmitted a request to Steve via email. He immediately called me and was warm and kind. He provided us with quotes and information within that same day. As someone who has moved many times and dealt with various levels of customer service, I was extremely impressed! Steve was responsive, very knowledgeable and gave the highest level of service. I highly recommend him. He is the best! Michelle B.

Battery service. The fact that they will come to you when you have a dead battery is great. Maybe…read moreyou don't have the ability to jump it or in my case, maybe it doesn't seem to be taking a charge. The bad: it seems that many of their batteries are junk and they make you jump through hoops to replace the crappy battery they give you. I had mine for less than 6 months before bringing my car in for an inspection. The garage checked my battery and found that it was basically trash and even gave me the readout from their tester saying as much. Called AAA for a replacement and while the girl on the phone was nice, she was being very cagey about replacing the battery. After asking her directly a couple times about whether they would replace it, she said very unsurely, "uh, the driver should be able to do that for you". I asked her if the drivers had the power to make that call and she said they could "or would figure something out", which also didn't really make much sense. Driver gets there, gets the car charged up and says that he can't do a diagnostic test on the battery because it's currently too low a charge. While that may be true, if you are calling AAA because your car is dead again, because the battery they provided is shit, guess what... your car is always going to be too dead to read. I showed him the diagnostic test from my garage and he says it has to be from a "AAA approved garage". Google their battery service and you'll find a lot of people that feel equally scammed by this process. If you get a good battery from them, then you're probably all set and they came to you, solving you the hassle of getting jumped and going to get a new battery. If you get a junk AAA battery, which seems to often be the case, it might start convenient but will then be anything but. As for me, while I still have AAA and their crappy battery, I'm going to jump it again, bring it to somewhere with decent batteries, shell out for a whole new one that will hopefully last for more than 6 months. For a company that used to claim to bend over backwards for their members, their battery service can turn into a major hassle and waste of money.

They are not responsive to a customer. No return calls. Horrible and unprofessional. Don't waste…read moreyour time. I've been a AAA member for most of my life with many automobiles. The so called agent not worthy of his job is James Edward's. Maybe his boss should review his LACKING performance! My name is Bob Spenlinhauer and my email is: bobjspen@aol.com for verification. Thanks

My agent was Phil O'hearn, who's business got bought by United or merged with it. Either way, the…read morenew company doesn't compare. Customer service is bulky and support against the carriers is non-existent. It's a very noticeable change.....Not good 1 star

The quality of service has plummeted since "restructuring" took place. I have been a happy client…read morefor years, and now getting something simple done is an aggravating chore. I have personally dealt with several "agents" recently (including an owner) trying to work things out. I have come to the conclusion, that they truly don't care, and the love is gone. The unfortunate truth is that their only competent agent left prior to the recent changes. I think it was the kiss off death when this agent left. Don't bother with these guys, they are the insurance equivalent of sleazy car salesmen. They won't care about you in the least.

Kudos to the Dennis Hersom Agency! I had several coverage questions regarding a most recent severe…read morestorm to hit the area and he and his office were extremely helpful, responsive and most importantly available. I highly recommend that everyone at least get a quote from the Dennis Hersom Agency. You might be very pleasantly surprised at how much they can save you!

From the owner: At Dennis Hersom State Farm Agent in Westbrook, Maine, we offer Auto, Home, Life Insurance,and…read moremore. With years of experience, we proudly serve Cumberland, York, and Androscoggincounties. Our commitment is to be your Good Neighbor, providing excellent service and buildingstrong community relationships. Contact us to learn more about our insurance options! License #: ME-PRR306152

Very poor all the way,if I could give a minus score I would there is appsultly nothing right or…read moregood about this company at all.I give a minus 5 plus appsultly nothing professional about this company I wish the company I work for would find a company that at least has good customer service department at UNUM long term disability department they work harder at denying your claim than helping you in any way there is no good rating what so ever, I can give them. I pray you never have to deal with them they are not there for you by any means. That would take money from their company "just think about it they don't want to pay for your disability because it takes money out of their pockets.no one in this company cares for your disability.the management made it where the call center first responder could no longer give out any information on your account even to confirm that documents had been received???

I first filed a claim with this company back in February. It is now May and they have closed out…read morethe claim a number of times and a week later I get my mail stating I need paperwork by a certain date or they will close my case which they closed a week prior to me receiving the paperwork they want. When trying to call them I never am able to speak to someone and no matter what time of the day it is they will call me back tomorrow. I have NEVER received a call back. Every time I call the person I speak to does not know what is holding up the claim and my doctor has faxed over the information that they request at least 5 different times. Now my claim is under review by someone that has no medical back ground. Who are they to review my case and go against what the doctors are recommending? This is the poorest run company that heaven forbid the employees have to talk to someone. At this point I would rather kill myself than deal with these people anymore. I am giving a 1 star review because I have no choice it is the lowest star I can give