The owners are amazing people and have served the river valley for decades. Great serviceread more

In July 2015, we called River Valley Restoration to assess our water drainage problem because water…read morewas slowly leaking into our finished basement. Trey Shafer, owner, told us he was licensed and bonded, and later we found out he lied. He recommended water proofing the basement and installing a drain tile in front of our house ($7,000 / Project #1), as well as a new deck (which we needed) with a metal roof ($16,000 / Project #2) to prevent water from creeping in through the back and into the laundry room. Total for both projects: $23,000. He guaranteed it would take care of our water problem and promised us a one-year warranty. He explained to us that a large ditch a minimum of eight feet deep would be dug along the front of the house, the dirt would be hauled off, waterproofing would be applied, a drainage tube would be inserted into the bottom of the ditch to carry the water away from the house, gravel would fill the hole, and everything would be nicely landscaped and cleaned up when they were finished. While they were excavating the drainage ditch, they halted the job and called us outside to see that the front corner of our home "just fell off." They "fixed" it , but the repair work is shoddy, the brick mortar is cracking apart, half the brick wall has settled down about 1/2", and instead of replacing all of the brick they knocked off, they built a wooden 40" x 17.5" doorway. They also re-routed the original plan for the drainage pipe,diverting it to the west side of our house, next to the west basement wall. Although they initially dug the ditch fairly deep (possibly about 6-8 feet), they dumped about half of the dirt back into the hole (instead of hauling it off), then laid the pipe, and filled it with gravel. They never landscaped or cleaned anything up, and left rocks all over the yard, and even left ruts all through the backyard. Also during the excavation, they cut through our downspout extension that was buried underground, and when we asked about it Richard told us he had directed the downspout down to the drain tile and it would carry all of the water out through the pipe. Later we discovered it was merely cut off and not directed anywhere, thus no longer carrying water away from the house, but instead directing the water straight down to the basement. The deck project started one to two weeks later. We brought several issues to their attention, some of which they fixed, most of which they argued about and ultimately did nothing. One thing that was not fixed was the guttering. They removed the long gutter from the back of the house, but did not reattach it to the new roof. Also, the new roof was supposed to protect our new deck and basement, but yet it leaks all over the new deck, there were no nuts or washers used with the screws, the west railing of the deck is not even braced, the roof does not appear to be properly braced and attached to the house, the support column is bowed, and much of the wood has holes and pits. The first HEAVY rain occured on November 16, 2015, and more water entered our basement than ever before (approximately 1/2" or more above the tile). The first thing they said was that their drainage system was working, but we showed them it was NOT working because no water was draining out of it, and there was no puddle under it. Trey and Richard argued that it DID work, knocking a hole in the retaining wall to "check for moisture," and began looking for every other possible way that the house could have gotten wet, putting sandbags outside the back door (even though that's not how the water was entering), digging a hole under the west side of the house (which ironically is where they had planned on their drain tile's water drainage) and placing a temporary sump pump, taking pictures, and completely ignoring the fact that they had not waterproofed our basement or properly installed the drain tile. They placed fans and dehumidifiers inside the basement to dry it out, and when they returned to collect their equipment the next day, Trey began "selling" us on another costly solution, stating we really didn't need the drain tile he had installed in the front. It became obvious that they did not know what they were doing, and we sought out second opinions from other contractors who confirmed our suspicions. We have been told that the drainage system was not properly installed and would never work because #1: It was not dug deep enough, #2: a clean-out valve is never installed with a perforated pipe, and #3: If it HAD worked it would have flooded the west side of the house, Also, the severed downspout was merely pouring water toward the basement. December 2nd we gave him a call and asked for a refund. He was unwilling to give me a refund and did not offer to fix anything, but just said, "Well, you have fun with that," and ended up hanging up on me.

If there was a less than 1, I would mark it. The Owner or one of them came to our home about a…read moreremodel job and said, "he would be back that evening with his supervisor to decide where they needed to start." I waited and waited and finally told my husband I was going to get a shower and if they showed up to let them know I would be right out. Well, I was and we waited and since he said, "he was having dinner down the road at his parents that evening," figured well maybe he was coming after dinner. So we waited until about 10PM and I tried calling him. No Answer-Went to voice mail. Now mind you, he had quoted $27. hour and I had been told that was a fair amount for the work needed. so I told him we would like them to let us know when they could get started and which area they would be able to start on 1st, because we had a lot of work to do and was desperate for the help because my husband had been diagnosed with cancer in 2022 and i had 4 major surgeries in 2019 and after the flood waters in Pope County, we realized our floors were beginning to sag! Oh, it was really bad! 15 floor joist had to be replaced- however, we had to gut the whole front part of the house ourselves and saved every little thing we could to re-use because Insurance was NOT going to pay for anything but the roof because of hail damage and insulation, some paint and sheet rock for the ceilings where the rain had gotten in and gotten the blown insulation wet. This caused BLACK MOLD IN OUR ATTIC! Thank GOD we were able to hire a couple of young men who weren't quite ready to be in construction business, but did try to do a good job and their Aunt helped out too. from the subfloor to the attic. had to be stripped. The subflooring had been burnt and covered with tile, and then tongue & groove flooring, the old kind like from back in the day! Thank God once again! That was the only thing holding us up all that time!!! OMG! They had told my husband there had been a small fire when he bought the house, but said it was just a small fire in the kitchen and didn't do much damage. Well, everything was covered, and he couldn't see or tell anything, so with the price low enough, he bought it. Apparently the groundwater had been an ongoing problem, and again he didn't know it but every time it rained the yard would get pretty wet and have to dry out but he had no idea that it was damaging the underside of the house! It was awful! While the subfloor was up and they were putting in the new floor joist-15 of them had to be replaced and they sprayed all under the house for any further mold, spores, fungus, etc. and then they put up insulation and plastic to protect it from further damage. They did the same thing in the attic as far as spraying it. They did help remove some of the blown insulation before they stopped showing up, and we had paid them in advance because they were always broke, and I guess they figured since they had their money, they were done. But, they had worked hard so it wasn't so terrible I guess. But, while it was raining and they were standing there in between the floor joist putting up new ones, water started coming up around their boots! My husband borrowed a friends backhoe and dug a trench and we put a French drain around the house leading the pipe out to the drainage ditch that water runs into from everywhere else too. We worked hard to get that done and get it all filled back in with gravel below and above the vented sleeved pipe but it sure made a huge difference. Well, in 2020 I nearly died after finishing pulling down that insulation and all, and I can only guess it was the black mold. I don't know for sure, and they never knew for sure at the hospital. It was during COVID, and I had symptoms as if I had had a mini-stroke and so many things that it didn't make much sense. However, after this, I was so very weak and couldn't do much! And when I did, I would end up injured. Then he was diagnosed with Cancer and got so weak that he couldn't do anything, so we have been living between our shop and the master bedroom and bath. When we called to get some quotes and H.U.D. was going to help us at one point, but he was unable to work much. But, finally, he retired, and we took out a small Equity Mortgage Loan to get it done. But we were going to do some of it and hire Griffin's to do the biggest part a couple of years prior to that, and after he came and gave the estimate, we agreed it was a fair price. We couldn't get him to call us back, and we couldn't get him to answer the phone no matter what. And we never understood WHY??? If he couldn't do it, didn't want to do it, whatever the reason, he could have told us. We are all adults. However, we ended up hiring a different Construction Company and are THRILLED to death that we did!!! They are WONDERFUL and yes, we have recommended them to everyone! So, Several people in the neighborhood have actually hired others as well. So not just us.

I started with a tile contractor through Lowes, it was not an experience worth talking about…read more During my numerous trips to the store... I was introduced to Mr. Griffin. What a game changer! Griffin's crew came in an help perfect and finish the first bathroom project that was left "ok" by the other contractor. Griffin's crew painted, installed a high end decorative baseboard, placed my vanity and toilet. They took great care to give me a room I am very proud of. Second project: I had Griffin's Home Improvement remove and replace the tile in my laundry room and downstairs bathroom with slate tile and baseboard. They were in and out as expected, friendly and professional. The attention to detail and quality work was exceptional. Griffin's crew took pride in doing an excellent job. I plan to use them again for my master bath. I highly recommend Griffin Home Improvement.

Michael is in the process of doing my mother's bathroom (complete remodel) and she had some pretty…read moreartistic design preferences and he is doing an amazing job! He is very helpful and experienced.

Highly professional, responsive and creative. Michael quoted our job in the promised time frame,…read morecame up with a creative solution to our tile issue and was agile enough to adjust plans when the project needed it. He was trustworthy and great with our dogs. Every day he cleaned up despite all the dust created it was impeccable work place. I wish we had more contractors that are as processional as Michael.

BRUTE did the power washing of driveway, two walkways, garage, porches, and deck. They also…read morereplaced a number of boards on the deck that were old and deteriorating. Ashton did a great job with attention to quality and professional customer service. The price was fair and BRUTE was responsive to my needs. I would hire them again for sure!

The people did an excellent job on mildew treatment and pressure washing the house and concrete…read moresurfaces. I'm very pleased with the finished product and recommended them to several of my neighbors who also report good work at a fair price.