We had great service from Alpine Stove & Chimney in getting our gas fireplace back in service. We called in the morning and the service tech was at our door 20 minutes later. They quickly varied issues with the thermocouple and thermopile. The tech had the parts on his truck and changed them out. Then he did a full on service and cleanup of everything. It now works and looks like new, all included in the flat rate repair. We did not have to pay anything up front. They sent us a bill by email for payment by credit card or check, trusting their customers to make payment. This is a refreshing approach to business in Truckee. read more

These guys are the real deal Fast courteous service They know their business They have full service: sales, service, and chimney cleaning as well. I already made my reservation for cleaning in the off season. I was asking questions of them about new fireplace to me in a new house. They did not make a sale, but were still very happy to answer my questions!! I really appreciate the service and the hospitality. Dan was especially helpful I know with great service comes great business opportunities, and I wish you the finest!! read more

I can't say enough good things about the customer service at Alpine Stove and Chimney. I've had two issues with a gas fireplace that came with our home. Both times I called, and rather than sending a service tech out with the associated time and cost, the tech (I think it was Dan both times) took time to walk me through the steps to troubleshot and fix the problems myself. Once he even called me later to make sure the unit was still working properly. I really appreciate this local business. read more

These people are amazing. After years of not using my gas fireplace and being told by the seller to replace it for $10,000, Alpine Stove made the repairs! David is a genius as well as polite and informariAlpine ordered a new burner and David made other repairs and cleaned every inch as he made the install. Great experience! read more

Absolutely fantastic service. Called them during the holiday season and they were able to check our stove right away! After many years of wear, the wiring to the blower on our stove had gone bad and they remedied it immediately. Probably saved our house and family from a gas explosion in the future. Professional, courteous, and knowledgeable; they set a high bar for good customer service. read more

Avoid this company. We were long-time users of Alpine Stove, for the most part they were ok. Last year they left our blower completely dis-mantled and if I wanted to replace it, the cost was going be $800.00. We didn't need the blower so we declined. It was this year that this company blew me away with incompetence. We scheduled to have an annual cleaning on a working gas fireplace. We were not at the property so there service tech entered and supposedly serviced the fireplace. We never heard back until we received the invoice two weeks later. The cost was almost $300.00 for the service which they told me the cost and I agreed to pay; however, it was an email along with the invoice that was very disturbing, they indicated a potential problem and they completely dismantled the fire place. They wanted me to pay an additional $1,000 on top of the $300.00 to turn the gas fireplace-place back on. They decided without notification to dismantle my working fireplace. When I requested they turn my fireplace back on to the way it was working when we left until the holidays, the owner Craig Morris commented since "I'm not going to make any more money" you can figure it out your self. We are going into winter and have my family coming up. It seems like to me they are extorting customers that they know are not at their house at time of inspection. With this company you need to watch them they are not honest. read more

Excellent customer service. I spoke with Dan who was able to fit me in their booked up schedule. He kept me informed regarding when the service tech would arrive. Dan did research on my gas fireplace and made sure Ismael (tech) had the correct parts to repair it. Ismael showed me the problem and the cost to repair, reasonable price rates. I highly recommend Alpine stove & chimney service. read more

Super helpful on the phone walking me through an issue with my fireplace insert. It ended up that they didn't have to come out or do anything- just be helpful on the phone. Recommend on this basis alone. Not enough friendly helpful people these days - great to find some. read more

Perhaps the best business I've worked with here in Truckee. Almost 2 years ago I closed on what is likely as close to my "dream house" as could find, after a 2 year search to get off of upper Skislope (40+ feet of snow just in February 2019; seriously overwhelming). The previous owner had converted the 2 fireplaces to gas log sets and I wanted to go back to wood in one of them. Alpine had done the gas sets and my (also spectacular) agents Christy Curtis and Jane Sheppard suggested them. I met Craig, the owner, and was very impressed with his knowledge and very thorough professionalism. I wanted to retain the wonderful hand-wrought doors/screens and Craig designed a system to install the stove insert and keep the doors. I built and ran a service business for 37 years and my own perspective was through knowledge and communication, and performance, one earned trust of clients and their confidence that they'd receive the highest quality of service. Craig absolutely excells at this. The 2 man crew that spent the good part of a day removing the gas set and installing my stove worked as though they were the owners themselves. The care they exhibited in every aspect of the job, protecting my home and the meticulous install, was as good as it gets. Craig hires and trains exemplary professionals. This week my system ceased drawing and smoke backed up into the house, setting off the alarms in impossible locations for me to disable them (I have a pretty wrecked spine from playing hard for too long and my balance is so gone that I cannot be on a ladder). I opened enough doors and windows to evacuate the smoke and then called Alpine. Dan answered the phone and after discussing the issue (we both agreed that the spark arrestor screen at the top of the chimney was likely clogged) Dan told me that, unfortunately, they were booked solid a month out. Wow the luck! (I wasn't expecting that they were just sitting there waiting for me to call and have work for them, but a month was rather disappointing). Dan told me he'd find a place to shoehorn me in and also put me on the stand-by list. Fair enough. An hour or so later Dan called and told me he thought of a temporary fix that would allow me to burn, and then they'd return after winter and engineer a proper permanent solution. He asked if I would be home the rest of the day. Jeeze, you're gonna be here today?! Sure enough, a bit later the crew arrived and did a quick temporary fix. Again, the guys who came to my home were super polite and knew well what they were doing. A bit later Dan called me and told me no charge for the visit. Wow! So, this morning I am watching the snow fall and enjoying the cozy fire. Alpine Stove really gets it done! read more

Alpine Stove & Chimney Service - Chimney Sweeps Near Me - Truckee, California

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Kevin was super helpful and responsive. Our fireplace box was cracked in mulitple places, I sent him some pics, received an estimate and set up a time for Alpine to come out the next week over the busy holiday time period. They did a great job replacing our cracked slabs, cleaning the chimney and fixing the chimney topper which was crushed from the snow. They were on time, did a good job of protecting the indoor space and cleaning up afterward, and charged a reasonable price. I will definitely call them again for regular maintenance needs. Highly recommend. read more

I can't say enough good things about Alpine. Reasonable prices and great knowledge. We have had a few problems with our wood stove but the people at Alpine, Craig in particular, have answered our questions every time. When it came time to replace the stove, we went with Alpine and are very happy with the service we have received. Definitely recommend! read more

Dave and Jeff came by to sweep our chimneys . The 1950 fire places need more work and are unsafe . They were so honest and thoughtful I would recommend them to work on any chimney. Thank you read more

Our Pellet stove was not igniting properly so we reached out to Owen with Alpine Stove. Knowing this is a very busy season and realizing he would be traveling over 1/2 hour, we assumed we would be on a wait list. He not only serviced our pellet stove but came on a Sunday. I cannot say enough about Owen and his work ethic including honesty and integrity. Thank you Owen! The Landry's read more

A big Thank You to Dan and his crew for their effort in fixing my fireplace insert. It was a complicated electrical issue and they figured it out. I highly recommend Alpine Stove. They are real pros and stand behind their work. read more

These guys are fantastic! I called them to repair the seal on the door of my wood stove. I also had a loose metal plate on my lower damper arm. They fixed everything brilliantly, and swept my chimney ( a tremendous suggestion they made ). In addition to the needed repairs they also cleaned my stove up and made it look brand new. They completely exceeded my expectations. I would highly recommend them. read more

Alpine Stove & Chimney Service - Chimney Sweeps Near Me - Truckee, California

Outstanding service and work. I use them for chimney sweeping. They're always busy for a reason. Also they offer a discount if you book during the off season. read more

Craig, Dan, and Naomi were all professional and very helpful. They were highly knowledgeable about the products they sell and were a lot of help when it came to explaining the steps involved in installing a gas stove. ( Installation of the gas stove, reference to a good plumber for the gas line, city permit, city inspection, and final gas company hookup) The process went smoothly and on schedule. Overall, very pleased with their service. read more

Very professional and great work. Highly recommend. They did a very detailed and thorough job. Left house clean and everything in place.

Alpine Stove and Chimney really came through for us. When my husband made the appointment, the person he spoke to listened to our concerns and issues and assured him that they could take care of our problems. It was obvious that the company rep knew what he was talking about which was totally different than the other companies my husband contacted. David and Ismael were the technicians who came to the house. Not only were they friendly and personable but they were very professional and it was obvious that they knew what they were doing. They took care of our problem, advised us on issues that should be taken care of to avoid additional problems, cleaned our wood burning stove, checked to make sure the stove had no issues and cleaned up like they had never been here. We highly recommend Alpine Stove and Chimney. Thanks for taking care of us! read more

Craig and Naomi are awesome. they did a great jjob helping me pick out a new gas stove for my place and took plenty of time to explain all the features/options making sure i got the stove that was perfect for me, and at a great price. they also worked with my difficult schedule with the installation and explained the complex process (who knew the gas company, a plumber, and a city inspector needed to be involved) but they were great guiding me thru it all step by step. we also use them to clean our fireplace chimney each year and they do that great too. read more

Alpine Stove has done our chimney sweep every year. They have corrected several problems with the stove installation done by another company. This year we had the hearth rebuilt and Alpine Stove removed the wood stove and then rebuilt the flue and replaced the stove after the rock work was done. As always they did a great job for a fair price and left our house clean. Thanks Dave and Ismael. read more

Craig is about as knowledgable as they come, he has been extremely helpful in answering questions and assisting me in getting a new thermostat for our fireplace. Trying to get fireplace work done in the winter in Truckee when you don't live there is a challenge but Craig has made it 10 times easier than I figured and has been super accommodating. If you have questions in regards to your gas fireplace you need to talk to Craig! read more

To be honest I don't know if their work is any good. I walked into the shop told them what I was looking for in a wood stove. Gentleman I talked to was very nice and helped me with a few ideas. He explained that the owner comes to the home to price the job. I made an appointment he was going to come the following Saturday at 1pm. He never showed. I called left a voice mail and never heard from anyone again. Unfortunate. read more

Alpine stove is the place. The wealth of knowledge that the owner, Craig, has is amazing. These guys helped so much I can't thank them enough. Their level of service, attention to detail, and wonderful disposition in combination with how fast they completed my project made the whole experience better then I ever could have expected. If you have a stove that needs work, or you'd like to purchase a new one, do yourself a favor, stop reading reviews and call these guys now. I struggled with trying to fix my stove on my own - and with dealing with a few other companies. I wish I had avoided all the headaches and just gotten ahold of Craig and alpine stove FIRST! They're a turn key company that would have taken care of everything, saved me time and most importantly, saved me money. I can't stress this enough: Alpine Stove is the best stove vendor in the Truckee area, full stop, end of discussion. read more

I recommend Craig at Alpine Stove & Chimney wholeheartedly. I had called a new service to clean and inspect my stove. That individual was pressuring me to upgrade my stove and replace the chimney immediately. Before doing so, I started doing some substantial research. I also called Craig at Alpine Stove & Chimney. Craig came out and inspected my stove and chimney. He did a thorough job and took the time to explain everything he was doing and seeing. Craig did not try to upsell me on a new stove or scare me into having unnecessary work done. He gave me a very well thought out set of options based upon the age of my chimney and stove. I truly felt that he had my best interests in mind as we went through the discussion. This was a very different experience from another chimney sweep that I had used. Subsequently I also talked with several other stove suppliers in the area, most whom echoed Craig's opinions. Craig also suggested an immediate modification to the chimney cap that would improve draft problems that I had been having. This was very inexpensive, and Craig came out and did the work within a few days. This modification completely fixed the issues that I had been having for years. I found Craig to be honest, have my best interests in mind, and to be very responsive and on-time to his commitments. read more

These guys are awesome! Our chimney cap was crushed by snow during last seasons snowfall. The team at Alpine Stove were the only people to return a phone call and also identified the type of cap simply based on the type of chimney we had. I'll repeat for all of the other places we contacted, they were the ONLY stove/chimney company to return a phone call. Excellent service, had the cap in stock and referred us to a local contractor to have it installed. Can't recommend them enough and will be contracting Alpine to do a gas insert. read more

Outstanding Company...truly a rarity in the Tahoe Basin! I set an appointment with this company about 3 weeks ago for annual service of my gas fireplace. They said they'd be out today between 9:00 and 10:00. With the work ethic I've experienced in this ski resort town (2 speeds...slow, stop, or "Dude, I forgot...") I figured I'd be fortunate if they even showed up. I was beyond impressed when Naomi called yesterday to confirm my service appointment (that hasn't happened in the almost 12 years I've been in Tahoe) and even more so when Chris pulled into my driveway promptly at 9:02. Chris was extremely professional and competent. He fixed my heater quickly, left the work area as clean as when he got there, and the price quoted was half that of the competition. They've got the whole "customer service and satisfaction thing" nailed. There are 2 very happy Siamese cats and a happy wife in my toasty cabin. I am recommending Alpine Stove & Chimney to everyone! read more

If you need help with fixing your stove, Craig's your guy. He could have easily sold me a new unit, since I thought my unit was broken and not worth repairing. He evaluated it within a week, serviced it and got it back up and running. This guy is very ethical and knows his stuff. Definitely looking forward to future business with Alpine and Craig. read more

Very professional. My gas fireplace is working better then new. Highly recommend this company. The repairs were done by two very nice techs.

This business is as good as it gets. Was going to buy a new stove but after I explained the problem , Graig advised me on a very inexpensive solution. Now I tell everyone about Alpine Stove. read more

Craig answered the phone every time I called but one. And on that one time, he called me back within three minutes with apologies that he was "with a customer." We had a gasket loose on our wood stove (poorly installed by some of Alpine's competition), and Craig had a guy up there three days later, on the day we wanted, in the time frame we needed, and completed the job two hours before the deadline for the next tenants to arrive at our rental. He did it all without us even being there (they let themselves in), and called me when he was done and emailed a receipt. Oh, he cost $25 less than the guy who did the crappy install the first time. It couldn't have been better. read more

Alpine Stove was called because of a smoke issue in my upstair neighbors apt. Turns out the spark arrestor screen was clogged on top of my pipe, this was to the date, 2 months after having a chimney sweep done by them. Dan told me that they were here no longer than 15 mins, he inspected the pipe from the top and cleaned the screen. The bill was 175, what is that hourly? yeah that's what I thought. So I called and talked to Dan knowing that wasn't the right thing to do to a customer. He reduced it to 125 for a 15 min screen cleaning. Not the best customer service or price. I understand minimum charges, and things. Even if it was a half hour job 250$ an hour to run a ladder, screw driver, and wire brush is RAPE! Also, adding to my one star review, I had to call and leave a message twice with no call returned. So i called again on Monday to discuss the extortion going on. For these BOGUS rates I would never recommend this company, I tried to give them the opportunity to make it "right" and they just pussy footed around and reduced the bill slightly. P.S. when they did the stove cleaning and replaced the door gasket they didn't make sure it was sealing properly, still can see light through the seal, if i was a true complainer I would have called them on that but I have just dealt with it. read more

We had what turned out to be a small chimney fire that burnt the paint off the stove pipe. Called and left a message on a Saturday and Craig promptly returned the call and made an appointment for Monday at 9AM Craig and Robert arrived at 9AM Monday. Stove pipe and stove cleaned and thoroughly inspected. They re-caulked roof-pipe seam AND touched up outside metal chimney. Craig explained what they did and found. He also some guidelines on inspection intervals which are very reasonable. He will replace stove pipe section later this spring. Cost was as agreed and in my opinion very reasonable. And no mess. We highly recommend Alpine Stove and Chimney. read more

Super helpful. Willing to provide a lot of advice prior to purchasing any products. Took his time with us and recommended a great solution to our 2-sided, 1980's fireplace. Very responsive and on-time! read more

I purchased a new Danish wood stove from Craig. Great experience. He came all the way to Grass Valley to install it. The stove and Craig both exceeded our expectations. Our second experience was a service call on our 15 year old RAIS wood stove at a remote house near Bowman Lake. I can't say how much we appreciated the crew. They put an extra effort in and worked late on a Friday night to finish the job. They needed to modify the new bricks and did a perfect job. What a professional and nice crew. Look forward to more business with Alpine Stove. read more

My experience with Craig at Alpine Stove was a great example of outstanding customer service. I got three estimates on a new fireplace for my cabin in Tahoe and decided to go with Alpine Stove because Craig was the most engaged and provided me the most information about my fireplace options on my project. My project was a DIY fireplace installed into a corner open hearth fireplace. Craig helped me understand the county permits needed and best methods for installation. Craig was always quick to respond to my many questions I had during this project. Craig also helped me in getting clarification from the fireplace manufacturer regarding combustible clearances that was not clear in the manual. Overall, I would highly recommend Alpine Stove for any new fireplace installation or chimney service/inspections. The staff at Alpine Stove is friendly and being a small business, they will go the extra mile to make sure their customer is satisfied with their services. read more

I stopped in for a bit of advice and met Craig. Within a few moments he knew exactly what I needed. We were able to put together an incredible package at a great price. I was thrilled. I came home and easily installed a new gas insert for my fireplace and the fire looks amazing. Thank you! read more

Great Service! Chimney Sweep and Wood Stove Serviced.

For me Alpine Chimney was the worst experience EVER. This was a while back, 2010 I believe. I had to replace a chimney on one of the fireplaces. The guy (I believe owner) from Alpine chimney came over and his asking price was 40K. Yes, $40,000 with four zeros, and 2 weeks of work with walls coming down etc. When I said no thank you he went to the town or Truckee and reported that my other fireplace, not even the one I asked him to look at, was not up to the code. Long story short I will not let these guys inside my house, let along doing work with them. read more

Called about a gas fireplace issue. Got an an appointment two days later. They emailed and called to confirm date/time. Craig showed up right on time and fixed the problem. Very professional, knowledgeable and clean. Highly recommend Alpine Stove and Chimney. read more