Awful company to deal with. Rude, unprofessional and let us down on multiple occasion's. Strung out the job for payment even though they were unable to fix the issue. Happy to let us down last minute so we were left with no hot water over Christmas and with a young family. Reviews speak for themselves on workmanship. read more

I've used Alsto Heat many times over 30 years or so, and in the past found them a good local company whose charges compared well. Not so any more though. I'm slowly paying off a bill for almost £500, when the original request was simply a gas safety check plus re-siting of an old heater (gas connection already there for this). My gas heater had been left in pieces, needing a new thermo-couple, and I waited several weeks to hear from them. Eventually chasing this up, I was told that the part could not be obtained. In the meantime, I had been sent an invoice for well over £400 (and I can tell you I was rather shocked). I then called the engineer out both to put my fire back together and to investigate a faulty switch on a different heater. The man found nothing wrong, and left within minutes. I was then sent a second invoice for £40-£50. Years ago I would probably not have been charged at all for this - so clearly success has gone to someone's head. I wrote to the Boss and queried the high cost - almost £500 for a gas safety check, an unusable heater left in pieces and a 'non-job', which to my mind gave him ample opportunity to review the matter and use his judgement about what was fair. I did get a polite reply, but no hint of a price reduction - it merely requested that I pay up. Over the years there have been several occasions when something was broken following a plumber's visit, and always the said Boss claimed that it was nothing to do with his staff. On recently querying a broken toilet lid at another property, I was assured that he trusts his staff and they would tell him if they had broken anything. (I'm sure they would!!) Never any attitude of open-mindedness or gesture of goodwill - I've always had to bear the cost of damages, even if I am certain that a plumber's heavy-handedness was responsible. Considering my recent experiences with Also Heat, a three-star rating would be too generous. Make up your own mind about things - but for my part I will be looking for a new company to use in future. read more

I use Alsto every time my boiler needs servicing. They are a friendly and efficient local company - i would highly recommend them.