Once I know it her I know the issue will get resolved. She very knowledgeable and precise!. Makes everything so effortless. Totally Awesome!

I called the bank due to being the victim of fraud. I started out very frustrated. I ended up very satisfied. The only problem I had was that I had to drive to one of the two available branch locations. it's alil bit inconvenient. But the folks I worked with were very friendly and helpful. thank you read more

Shana at the call center made ordering a new card so easy! She was quick, responsive, and very kind. Everything was great.

Daniel was amazing! I have been having a Zelle issue for some time and he was able to fix my problem within a few minutes. He was also patient and cordial while my baby was being very fussy in the back. Thank you! read more

Shana took care of my issue ASAP. I appreciate the great customer service. Lost my new debit card. Asked Shana to put a temporary hold on it until found or until I got a replacement. read more

Daniel was really helpful over chat with the questions I had. Thank you Alta Vista for having great customer service and responding really quick to my messages! read more

Spoke to Daniel, call center manager, regarding issue of transferring funds within my accounts on the online app. In minutes, he was able to assist me with everything I needed resulting in a positive outcome. He knew exactly what my requests were. He knew exactly how to remedy the issue in a timely manner. I can't think him enough for his great customer service. read more

Amazing customer service ! I recommend this brand and bank 1000000%%%%% . Surpassed my expectations , and I will for always be grateful for their support . read more

I gave 5 stars rating to the manager daniel Corona for giving me beyond my expectations. And with shana crane one of the best representatives I ever met. I've been banking with alta vista cu for decades and these guys I mentioned above are cool sweet awesome. Thanks c u later God bless Alta V cu. Sincerely, Edgardo ico read more

Horrible sevrvice from account manager Vandana. I have power of attorney for my mom's accounts. I had the paperwork and ID and she took almost 30 minutes reading every single page. she called me to her desk. Then went back behind the door for so ten minute minutes. just to exchange $40 for quarters. I had already gotten the money from the atm. read more

I had a great experience with Ina from Alta vista credit union who helped me with my mobile app. she was patient, knowledgeable, and took the time to walk me through everything step by step. They made sure I understood how to use the features and answered all my questions clearly. Thanks to their help, I now feel much more confident using the app. Excellent customer service! read more

I received excelente service from Altavista credit union. I would like to specifically thank Benjamin Lopez for helping me thought the entire process and proving guidance from the very first phone call. He was incredibly helpful and was willing to answer all my questions with absolute professionalism. He gave me a truly outstanding service managed all the paperwork required to successfully complete my settlement and sure made the experience seamless 10/10. I am very pleased with his attention and positive attitude, thank you very much!!! read more

I had a question regarding a zelle payment and Daniel was very responsive and informative.

I was not planning to purchase a vehicle, but circumstances made it necessary. So on top of the stress of needing a vehicle, there was the horrible experience of going to a dealership. I found out Alta Vista assisted with this process so I quickly accepted the help!! I'm so glad I did and will recommend it to everyone I know. I worked with John Lucatero through the process, he was commutative and patient, he found me exactly what I wanted. Duke also helped me get the most for my trade in. Verdana helped me with my loan, she also was super patient and informative. Thank you so much for all you guys did to make the process smooth. read more

Alta Vista Credit Union - My brand new 2026 Toyota Corolla w/ all the features I wanted. - Banks & Credit Unions Near Me - Redlands, California

My question was answered and I was very satisfied with the very cordial and helpful Representative.

Athalia Mercer from the call center helped me. I was pleasantly surprised to receive her call back regarding my request. You don't see that very often. She was very thorough and had a kind disposition. Truly an assest to your company. read more

Wow! The fact that I have not been able to get a hold of anyone for over a week now on the phone, email, or their online chat option tells me all I need to know. I was looking at opening a business checking account. Spoke to someone on the phone on 01/12 who said the Redlands branch would have someone call me within 24 hrs. It is now 01/20 and still have not been able to get a hold of anyone. I've accessed the online chat feature multiple times with no response even though it says I'm "Number 1 in line." All I need is some information on what I need to open an account with them, but if this is the type of support I can expect from them. I would much rather explore other options. read more

Jake Maria's went over & above to provide exceptional customer experience. He took time to explain each facet of the process. He was patient, thorough & professional. I will definitely recommend this credit union to family & friends. read more

I was absolutely dreading buying a car. The haggling, add on fees, feeling like you over paid, etc. but Anthony with Car Scouts made something I was dreading a pleasant experience. He listened to my concerns, he educated me on the car buying process, he helped me find a car that meets my needs and my budget. Because of Anthony I would definitely use this service again and recommend it to anyone buying a car read more

I have been a member of Altavista credit union for over 10 years. From the moment you walk in you are greeted by smiling Alice. She has been over 25 yrs? The Tellers are always friendly. I don't think I will be banking anywhere else. Than you for the many years of trusted service. Phil M read more

Alta Vista Credit Union is INCREDIBLE EVERY time I need their assistance or guidance. Ben Lopez is EXCEPTIONAL!!! Always going above and beyond to help me. BEST CREDIT UNION around;) read more

I had the distinct pleasure of receiving assistance from Jake Macias. Jake Macias provided excellent customer service to me and my Sister. I added my Sister to my account. And I had several questions that I needed clarification with. Jake is professional, patient and articulate. read more

AVCU limits in sending money to 500$ daily. In my case have to do it 8 times which is 8 days. Such a pain in a b*tt! This started last April and called their Customer service on what was happening. They just said that it's their subcontractor! Been in this bank over 3 decades and now they are limiting to 500$ daily. It's ridiculous!! read more

Was in there to open up a student account for my daughter there was no one in the bank but 4 ladies so sitting down for 10 minutes not one person got up from their desk to help or ask for assistance. One pay was on the phone laughing away the others acted as if we're ghost. Horrible experience read more

Wouldn't let me open an account because our house bills are in my husband name. Even though we have the same last name and I had documentation of our mail address with both our names on it. read more

I have been a member at Alta Vista for over a year. My first impression was positive, but I was somewhat skeptical. Now that I have had time to work with them, I can give you my critique. I am extremely satisfied with their service. All of the staff are knowledgeable, kind & respectful. If you're looking for a reliable bank with great service, these are the people you want to work with! It's the first time I have ever felt like a bank has my back. It's funny, but I never thought I would ever say that. I am very satisfied and I highly recommend them!!! read more

Very unhappy with the slowness in which everyone seems to operate at this location. I spent almost 2 hours here a month ago to provide a power of attorney for my mom's account. Evidently they did not like the one that we had - said notary left blanks. So they gave me one o their POAs. I returned today with their completed form and I have now been here for over an hour - ridiculous!! This would definitely not be my bank choosing! read more

Opened an account and was swayed to use their Premier Checking or whatever it's called because of their "benefits " which is really nothing. Long story short didn't use the account for months and got letters in the mail stating my account had been closed due to overdrafts ? They had been charging the account their bogus fees. Called in to get my account back and got a hold of the branch manager named Benjamin who's a punk and racist instead of offering to make it right he suggested I open up an account elsewhere! The audacity of this punk banker thinks he's better but he'll get his karma for talking to people crazy. read more

To their response, I understand it was Chase that charged the fee, but your teller should have let me know when I asked if she could take my debit and she replied yes, she should have included that there might be a fee from my bank. As mentioned in the original review, I would have paid cash. I do not like fees, especially when I have the cash.. read more

Call wait time is horrible most of the time. It's almost ten minutes of waiting during normal business hours.

I just started banking with Alta vista and I am very satisfy with the customer service I was provided with. Hector is an excellent banker, he was very patient and kind with handling my banking. He took his time and made sure he answered any questions that I had. The staff was also very welcoming and kind. Alice is a ray of sunshine! She's always so happy and ready to greet you with a smile when you walk in. All my customer needs were met. Thank you! read more

Georgina was rude to me today. I really hope they talk to her. I have always had good service otherwise. She failed to listen to what I was asking her to help me with. She has an overall bad attitude and I will definitely not deal with her again. I spoke to her manager about her. read more

My husband and I applied for a personal loan at this branch and had a truly terrible experience. The first person at fault for the poor experience was the associate who assisted us, Odie. Odie gave us misleading and incorrect information about the loan process, which caused us 2 wasted trips to the branch, more than an hour of waiting for loan approval/denial, and a complete waste of time. The second person at fault was the Alta Vista Representative that responded to our complaint, this individual came off defensive, cold, and inflexible. Offering little to no alternatives for a loan. I recommend Lending Club for a better experience overall and a lower interest rate. read more

I am a long time member of Alta Vista Credit Union and I appreciate the amazing attitudes of every employee and the community feeling every time I go into the Redlands branch. They are welcoming and extremely helpful and they always go above and beyond to assist their members! Thank you Daniel, Alice, Carmen, and everyone else I neglected to mention by name for all you do for your members. read more

Today I called Alta Vista Credit Union to apply for a personal loan for a home improvement. I recently got a new air conditioning and heating system installed in my home, and the installers suggested that I add an air filtration system to the unit. It seemed like a great idea to me, but I needed to get a loan to have it done. I already have my car loan at Alta Vista Credit Union, so I already have an account there, so it was very easy to call them and apply for a personal loan for my new air filtration system. Shana was the first person that I talked to at Alta Vista Credit Union today. She took my application over the phone, and she was very efficient and professional. It took only a few minutes! Shana called me back within an hour, after checking my credit report, to say that my loan had been approved! She told me that another agent would call soon. Then Sherry called me to get more information to process the paperwork, it took only a few minutes and she then magically created documents that she emailed to me to sign with "DocuSign". It was very easy to follow the prompts at DocuSign, and I signed several places, and then there appeared a Finish button. I pushed the Finish button, and my signed documents were sent automatically to Sherry without me having to do anything! Within a few minutes Sherry called me to say that my check was already printed and it will go out in the mail today. Both Shana and Sherry were very kind and helpful, very professional, knowledgeable and efficient, and I cannot be more satisfied with my experience today at Alta Vista Credit Union. If you're needing a loan, or wanting to open a bank account, I highly recommend that you call them today. I feel sure that you will be completely satisfied with Alta Vista Credit Union. Alta Vista Credit Union ROCKS!!!! read more

I am very happy !! with the customer service ..attentive, caring and demonstrating wanting to help you with your needs, definitely needed a personal loan with a very good interest rate and monthly payment, very satisfied! Best of the best!! Better than the competitors that would treat you like another business transaction. Here you are really taken care off. read more

If i can give it 0 stars i would! They did a fraud on my sisters account, and instead of helping they yelled at my sister and brother who was helping her, the lady Shawna or whatever the eff her name, the "general manager" is worst human being ever, if she hates her job she should quit simple! They've been doing fraud on my sister for about 2 months and they kept insisting that my sister has to pay, for what?! They stole the money from her account. My sister never once got a call of fraudulent or suspicious activities, never ever got mail or emails of her account statements. They even tried to say my sister authorized a purchase over the phone, when we have the the phone records that they never called. But they wanna defend the person who did the fraud claiming they can't give the persons info? This bank is a joke. Never again, we canceled her account ASAP, don't waste your time and don't trust these people with your money! And most of us are gonna cancel our accounts with them and telling friends who bank with them to cancel too because if they did this to my sister, they can do this to anyone!!! read more

This credit union is HORRIBLE! Their website to make a payment almost never works correctly so you have to call in the payment(auto loans). They DO NOT care about their customers. I always pay my payment before due date and more than the minimum amount. With all of the chaos going on right now I forgot about my payment until I got a letter and I paid it the same day, so it was 14 days late. Called and asked for a courtesy wave of the fee and right away it's NO. Stephanie and the other gal I spoke to were extremely rude. They can care less about their customers and especially with all the stress and chaos going on right now. read more

So many issues with their customer service. I had a home equity with them and was looking to apply for another and was referred to their affiliate for mortgages. They never returned my calls and I was forced to use an institution that actually assists their customers. Because of this they charged me an early closure fee on my loan. I called them and Alta Vista takes no responsibility for their own referrals, saying they are not affiliated they just share a space in the building. Requested a call from a manager regarding this issue days ago and still have not heard a single word. I will never utilize them for any of my financial needs in the future and you should definitely consider looking elsewhere as well. Not the community credit union service you'd expect or deserve. read more

Used to be a fan but something has changed. I've financed two cars for a total of about $65K with them over the years, never missed or even been late on anything. I've also referred my both my kids to them who have paid off their cars with them. They gave me a credit card with a $5000K limit on it about 5 years ago and I've used it once for $20.00. So what did they do? They cancelled it with no warning! When I called them they were smug and said "well you can always reapply" and wanted me to jump through hoops to verify my income, something I didn't have to do when they gave me a $37000 car loan. Their tone of voice was surly and they acted as if they could care less about me. This isn't my primary bank but I still keep a small savings account with them that use to make my car payments and to pay tithing to my church. I've since gone to Arrowhead Credit Union where they issued me a $12000 credit card and offered to refi my truck for 2.39% but I think I'm just going to pay it off anyway. The best part is they were nice. Alta Vista, I'm done. My advice after 6 years with these people...go to Arrowhead. Hands down better service. read more