An utter disaster, in every imaginable way…read more
In their smallest defense, Our party is unusually large; we number upwards of seventy, musicians, performers and supprt/tech staff. Also, we tend to stay a bit longer than the average business traveler - in this case, we stayed one week.
None of this comes as a surprise to the hotel, however; they knew we were coming at least a month in advance.
Wifi. Advertised as free, in fact virtually non-existent. When complaints were lodged, we were met with "nothing to be done" shrugs, vague mention of some phantom technician who would be coming. Nothing changed. Other hotels were able to accommodate our number without difficulty; for a hotel that claims to be "top drawer", they need to figure out their connectivity issues.
Hot water. Wasn't any. If you're a fan of the hot water like I am, find another hotel.
The breakfast buffet. If the staff put 1/2 as much relish into solving problems as they do into saying "non", or "c'est impossible", this place would be awesome in no time. As it is, it's a NIGHTMARE - the advertised end time for the buffet is 10 a.m. It was not uncommon to see the staff gleefully stripping the buffet of everything but the empty chafing dishes by 9:40.
Not that there was ever much in the chafing dishes to begin with: chalky, sloppy "scrambled eggs", pale, rubbery sausage links - toast and cereal. There was supposed to be fresh fruit salad, but that was usually gone by 8:30. And nothing was EVER replenished. So, if you showed up at 9:30, you were lucky to receive toast.
You really need to find somewhere else to stay if you are going to be in Roubaix. Don't say you weren't warned. Minus 2 stars.
