I called to make an appointment to get a Ritchie brace, sight unseen, he started telling me over the phone he had something better. I told him I trusted the orthopedist and I would like what the dr. prescribed. When I arrived for the appointment I was given voluminous paperwork to complete. He ignored what I told him over the phone and kept badgering me to get a custom brace $$$. He needed the extra info on the paperwork and the info he kept pumping me for, to justify to the insurance company the more expensive custom brace, which I repeatedly told him I did not want. He was relentless, keeping me there for almost 2 hours. He took my old brace and was twisting and bending it until I yelled at him to knock it off. When I got home, I called my dr. who confirmed I did not need a custom brace and echoed what I thought; he was trying to rip me off. It is very aggravating to be ignored, disrespected and taken advantage of by a local business. Caveat emptor! read more

I am an OT who has never been on the receiving end of an orthotic until this week following a lumbar fusion. I was measured two weeks prior to surgery for a LSO to provide support and limit mobility post-op. True to their word they were at the hospital the morning after my surgery with the orthotic in hand. Gently helped log roll and apply to ensure proper fit.. It can't say enough good about the experience. Orthotic fits like a glove, is as comfortable as can be considering, and provides just the right amount of stability to get you moving after a scary procedure. I have seen other orthotics that seem like a more one size fits most. Not the case here. This is more like cinderella's slipper-one of a kind and made just for me.. Thanks Altman! read more