Sad experience, as we had only scanned our tickets and had to leave without entering. We arrived…read morewith our entrance tickets only to be told I could not bring in the seat cushion I have to use anytime I'll be sitting (due to a medical condition). We actually stopped by just for the beautiful cafe to enjoy an afternoon coffee. I was told I would have to leave it in the lobby to enter, which obviously wouldn't work for me for such an occasion. I was not aware of this rule, and the gentleman who'd scanned our passes clearly didn't wish to converse about its purpose...just a no period.
After leaving I saw on their website about large bags not being allowed (the cushion isn't large, just a flat square) and that they'll decide which will be allowed inside. While I understand the need for this type of rule, I wish I'd been allowed to explain. My husband told him we were only visiting the cafe, and I tried to show him the cushion and wanted to explain, but was dismissed before I had the opportunity.
Most places I've been to seem to accommodate for certain things like this, but unfortunately not here. A shame, I very much wanted to visit.