i have made a big mistake in taking a friend's advice but now that i have spend 6 months here, i…read morehave a very difficult time digesting how old, broken down and no service nor doctor, etc. if you are not a patient of the 1 doctor who comes once a month, you call 911 just as if you were in an ordinary apt. block.....advertising is strongly exaggerated and many unsatisfied clients are fed up paying high prices and little service. cannot wait until lease is up to get out of here.

Where do I start. if you do care about your family, do not send them there. Total incompetence. my…read morehusband developed a terrible wound on his back side because he was kept in a diaper and,was not properly cleaned. He had to be put on antibiotics. They lost several pairs of his clothes also. To this,day, the wound has not healed properly. For 27 years I took better care of him, ever was he this bad!!!

Left my mom for 10 days. They changed her top 1 time and her pant 3 times. Don't leave your family…read moremember here if you expect them to be cared for. There's more to say but I leave it at this.

I tried this company for my mother after having an amazing experience with the Barrie branch of…read morethis company for my sister. The Montreal/Westmount experience was a complete fail. They gave us one their "star" caregivers to provide in home care for my mother. This star said she is not comfortable cleaning or cooking and did not know how to operate a PVR. She said she sees her job as sitting beside my mom all day. This might work if you're in a nursing home that provides the real care, but considering the company calls itself "homecare assistance," doing the daily things that the person can no longer do that would allow them to stay home should be part of the job. Luckily the company had no other caregivers available so we got out of the contract and now have wonderful caregivers we found privately who make my mom meals, keep the place clean and record and play TV shows she likes. Use this company *only* if you live in Barrie Ontario or if you can't find anyone to sit beside your parent in a CHSLD in Quebec.

We used the services of Home Care Assistance last month while my mother was hospitalized. We met…read morewith a care manager Maria who helped organize her return home. They selected a caregiver who's been working with my mom for nearly 4 months now. It's been a life saver. A big thank you to Maria and Amy!