1 STAR - PATIENT ABANDONMENT AFTER HOSPITAL DISCHARGE The company that took over Amedisys Home Health in Florence, AL -ADORATION - discharged my mother by phone call just TWO DAYS after she was released from the hospital, with no transition of care, no replacement services arranged, and no concern for patient safety. My mother was discharged from the hospital with the explicit understanding--shared by the hospital caseworker--that she would be coming home under Adoration's care. The hospital caseworker worked directly with Adoration prior to discharge. Despite this coordination, the company abruptly dropped her two days later due to prior hospitalizations, leaving her completely without home health services and without a safe plan in place. This was not a proper discharge. This was patient abandonment. While my mother was hospitalized, an Adoration representative named Carla visited her in the hospital and stated to me--in a condescending manner--that "next time you may want to think about not sending her to the hospital at all." The implication was deeply troubling: that seeking emergency medical care for my mother was an inconvenience to the home health agency rather than a medical necessity. No patient or family should ever feel pressured to avoid lifesaving hospital care to protect a home health company's metrics. There was: * No in-person discharge * No written plan of care * No coordination with physicians * No continuity of care Just a phone call ending services two days after hospital discharge, leaving a medically fragile patient without support. This conduct is alarming, unethical, and dangerous. Leadership should be extremely concerned about operations in Florence, AL, as this behavior places patients at risk and families in crisis. If you are considering this company for a loved one, ask very direct questions about how they handle post-hospital discharges and patients with complex medical needs. We trusted them--and were left without care. Mom was with them off and on from 2019 until the END of 2025 and this is how they treated her ... If you're with Adoration I HIGHLY suggest you jump ship as they transition to a HORRIBLE company who has no regard their patients care. read more

My dad had Amedisys Hospice in North East Alabama Nov and Dec 2024. Every one I came in contact with in the company was attentive, caring and easy to reach when I needed them - even in the middle of the night. Very thorough and professional. Able to deal with an elderly patient during the last stages of his life. My dad liked them and we feel blessed that they were there to ease the last days. read more

This is the worst place! The director, Debbie doesn't take a bath and comes to work daily with dirty greasy hair, her and the office manager breach hippa on daily basis talking about patients. The office manager Julia, gives medical advice daily without any kind of medical license or education. I heard her tell a patient to discontinue their medication. They don't want you as a patient or care about you unless you're Medicare which pays in one lump sum. The more Medicare the more they make. That's the only thing that matters and they will tell you that it's become more about money than patient care. They speak poorly about patients homes and discuss their private parts in a way no healthcare provider should. I pray for these patients. read more

I had an AWFUL experience with this company and if I ever need home health I will never use them! I was discharged from the hospital on 1/19 and the first nurse was scheduled to come to me at 10a on 1/20 to administer my antibiotic infusion and teach me how to do it myself. I was told things would be taken care of and this company would call me to confirm. I had to call them twice to confirm since I had not heard from them. Spoke to a rude case manager named Tina who said "don't worry a nurse will come Sunday". Sure enough come Sunday close to 10:30 a nurse never showed up. Had to call these people twice and finally close to 12p I get a call from a nurse Bonnie who said no one told her or anyone to come to my house. When Bonnie arrived she went on this rant about a Dustin allegedly not telling Tina a time to show up, the infusion company not calling them, and how they filed a complaint. Lol the infusion company faxed over the orders that had the date and time a nurse is supposed to come. So that was a lie. They hadn't even scheduled a nurse to come to me but lying Tina told me different the day before. So finally Bonnie shows up close to 1p long after I'm supposed to have my infusion. I ended up calling Rebecca H in Birmingham and told her about the situation and wanted to make sure another nurse was coming Sunday. The Sunday nurse clearly wasn't scheduled to see me either and was basically in a rush the whole visit and rushed off. The next and last nurse that came was awful dramatic Dianne Ressler. Everything was fine until the last day when she had to come pull my picc line. This awful woman got mad because I recorded the picc line being removed. Mind you I didn't record the nurse or take a pic of the nurse only MY ARM as I filmed myself that morning administering my infusion. So this woman proceeds to call her supervisor and tell her and whomever she spoke to told me to delete the video. I told them no and they said I needed the nurse's permission to snap a pic of my arm and record work being done on my arm. I laughed and said no I don't especially when I'm in MY home. I said I only need her consent if I'm recording her face. So the supervisor said their lawyer would contact me and I laughed and said I don't care have them contact me. I had to tell the nurse twice to leave my home because she refused and only left when her manager told her to lol. They didn't even fax over the orders my doctor's office faxed to them so I could have a urinalysis. Dianne specifically told me before she left her supervisor would fax them to labcorp as I told them to. Went to labcorp today only to find out they didn't. I called today and spoke to some "executive director" and she blamed the infusion company. The same way they blamed the infusion company because they couldn't take responsibility for not scheduling a nurse to come to me. Neither Bonnie nor Dianne ever ordered the supplies they were supposed to and claimed they were going to. I had to do it once I realized the supplies never showed up. They are rude, unprofessional, and incompetent. read more