Typical RDU AA story. First we were told that the ground crew is understaffed. Who says that out loud? But what they meant is that we landed and our gate has a broken aircraft at it and they won't give us another gate. So we have been sitting on the runway for an hour after landing. One small uodate that they figured out what was broken on the plane blocking the gate. Bonus points for figuring that out. But here we still sit on a sunny day. I would be more upset if this was not a common thing here. read more

American Airlines - Other airlines coming and going doing their business well. - Airlines Near Me - Morrisville, North Carolina

Great Service, nice staff, good food/drinks. But the window seat I got didn't necessarily have a window, it was between a quarter of the window in front of us and half the window behind us. read more

American Airlines - Airlines Near Me - Morrisville, North Carolina

Service: 3 On time?: No Date/Time: 9/26/2024 Flight: AA1740 RDU-CLT 12:45 -Boarded and pulled away from the gate but then had to return and deplane due to smoke entering the cabin that maintenance had to clear the plane to repair -With next leg leaving 30 mins after arrival, was automatically rebooked to a 9:55pm 2nd leg flight and a 4:20pm 1st leg -One bright side was the agent I spoke to once departing the original plane to rebook a better flight. She tried what she could but didn't find a way to get on an earlier flight but provided exit seats with the legroom. Very nice agent! Flight: AA2704 RDU-CLT 4:20pm -No issues Flight: AA1078 CLT-ALB 9:55pm -Was delayed 30 mins to have maintenance look at "something" before pulling out -Arrived 12:20am and had to rush out to race to the rental car booth before it closed. Not the best experience with AA! read more

American Airlines - 5/8/2024-chicken/rice, bread, hummus, salad - Airlines Near Me - Morrisville, North Carolina

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American Airlines continues to underperform and disappoint with neverending delays,cancelations and broken planes then requiring paying customers to figure out the logistics for their family and themselves to get to a final destination. Every flight I get on is already overbooked with staff requesting flyers to change planes. Completely mismanaged organization. As a long standing AA gold member and credit card holder I feel it is time to move full time to Delta or United. If there were minus stars to award, American Airlines would receive them. read more

Flight attendants too mean and lazy to help elderly lady lift small roller bag to overhead bin Attendants took bag away, checked it in luggage, It contained necessary seizure medicine for an overnight . It was not held for gangway at landing,but sent on to overnight destination. Leaving the passenger without her needed medicine! Not only elderly abuse, but violation of American with Disability act They just took the bag away from her rather than helping her put it in the overhead bin Date 7/10/2025 Flight # 2781 RDU to Philadelphia. read more

I arrived at Austin TX at 6:45 March 11, 2026 to board at 9:22 AM, flying through Charlotte NC to arrive White plains NY at 5:33 PM. I finally left Austin about 1:30 arrived in Charlotte at 5 something and found the flight that was supposed to depart at 8:29pm was delayed until at first 11:03, then 11:33, then 12:45 AM to arrive in White Plains at 2:19 AM. Apparently the plane is in the ground waiting to be taxied to the gate and awaiting the new crew who are on the ground waiting for a gate!this is absolutely ridiculous! So f***ed up- unreal! DO NOT FLY AMERICAN AIRLINES! read more

On time, and ahead of time on arrival always a huge plus for me The only issue which is an issue with most airlines and flyers in general is when we arrive, get your stuff and let's get off this plane!! People are turtles getting off and inconsiderate of those of us that didn't load a million things to carry on, it's simply rude. read more

Checked baggage ALWAYS takes forever at RDU. Staff was friendly and helpful and flight attendants

SERIOUSLY!?!? FYI - American Airlines posted a $53 Billion (yes, with a "B") dollar year for 2023 -- best yearly report ever. Sunday I flew out of RDU for the work week. I ended up checking my one suitcase like usual, but checked it via the curb side service versus inside at counter. It usually cost $30 dollars to check your first suitcase. (Unless you booked first class or have "status" with American Airlines. What took me by surprise is that AMERICA AIRLINES is now charging a $3.00 convenience fee for using curb side service (payment by card only). This is in addition to tipping. At what point - is it just considered gauging? When is enough, enough ?! In my opinion, the $3.00 charge idea will eventually spread to the other airline as well as increase in amount charged. The pricing will continue to climb until ppl stop using curb side. Pricing those employees out of a job. read more

American Airlines - Service (convenience) charge - Airlines Near Me - Morrisville, North Carolina

This is an airline to avoid at all possible cost. After repeated delays and shifting reasons/excuses that turned my 3 hr flight into a 12 hour ordeal, AA refused to offer any recompense. As a matter of fact, that is their modus operandi, to deny any responsibility and hence deny and recompense. "Even if you didn't use your entire ticket for travel, we cannot be responsible for circumstances beyond our control such as severe weather". Well, is an incomplete crew, ramps being closed or even the ramp lights off beyond their control? Why would the ramps or lights be off in an active airport with planes landing and taking off?! Is it not AA responsibility to ensure they are staffed to prevent delays on top of delays? Also, travel protection is meaningless and a waste of money, as they will find every excuse to honor it! Here's my response to their representative: Hi Mr. Baldwin, Your response is totally in-line with the entire response of American Airlines: empty apologies and denial. No matter what the cause, the modus operandi is to deny correction of any errors even when it is not an act of God or nature. From the crew shortage, to the ramp being closed, to the ramp lights being off preventing take off, a flight that was repeatedly delayed is the fault of American Airlines but it is clear you and they refuse to accept any responsibility. I added travel protection to my flight also, which judging by all of American Airline's responses, negates any value or meaning to add travel protection. The full ticket was used, only to cost me an entire day, which is worth way more than that ticket! In order to at least save other customers this loss and distress, I will let the public know so that at least there is some right done. Van read more

Flew Christmas Eve morning 2023 @ 5am from Raleigh Durham International. TSA Security was good going thru regular check point. Not much open in terminal @ 4am but enough to grab a coffee if needed. Flight was on time and boarded a few minutes. Transferred in DFW on way to CA. Arrival was on time and my connection to CA was on time one terminal away. I flew back on Jan. 2nd @ noon which was on time again with not a hold up. Arrived in DFW on time with a good flight and my connection flight was on time and arrived at RDU ahead of time. Staff on all flights were very nice. My four star rating is due to my checked bag not arriving with flight. I received a text message before we landed informing me. I completed an on-line form to have it delivered to me. I arrived home @ 11pm and my bag was at the doorstep @ 5:30am. Not too bad of service. read more

If I was to play the game "never will I ever", my answer would be to fly American Airlines again. After flying Delta consistently , I was astonished at how much smaller and I comfortable everything is on these planes, especially the restrooms and this whole idea of BYOE, bring your own entertainment seems pretty cheap to me. Not completely sure of how to describe the seats in the plane, the best I could come up with was it is like sitting in a big divet. The human ass is not meant to comfortably sit in a divet of any size for any period of time without going numb. The best you can do to stay comfortable is shift between cheeks, either way there is no sitting still without any part of your ass going numb. Definitely no sleeping on this flight. The staff are great but the comfort is not! Cheers! read more

American Airlines - Airlines Near Me - Morrisville, North Carolina

This is my RDU-based (Raleigh-Durham International Airport) review for American Airlines. At the time of writing this, American has the third-highest market share at RDU behind Delta and Southwest. Delta and United are my preferred carriers and the two I've flown with the most. American is rare for me, but with me spending more time in the Triangle, I've been flying American a bit more. My most recent American Airlines trip, originating at RDU, had me connecting at DFW (Dallas/Fort Worth International Airport), American's largest hub. The flight from RDU to DFW was 3 hours 22 minutes on a Boeing 737-800. Everything was fine. No delays. Service was fine. The plane was fine. It was clean. This particular plane didn't have screens in the seatbacks. Instead, there were phone/tablet stands and USB ports. We could connect to American's in-flight Wi-Fi and, at no additional charge, stream new, premium movies, shows, and live TV. The content selection was decent. My wife and I both used this service with our personal devices and the streaming quality was consistently good. I used my laptop to watch live TV: ESPN and CNN. I consider it a plus when flights offer live TV. Along with USB ports, the plane had AC power sockets. Perfect for my laptop. We flew out of Gate C21 and into Gate C11, both located on the north end of Terminal 2 at RDU. IIRC, there was about a 20-30-minute delay on our return flight from DFW to RDU, but it wasn't a big deal. Ultimately, American Airlines is OK with me, which equates to three Yelp stars. I still prefer Delta and United, admittedly perhaps due to familiarity. read more

American Airlines - Flight AA 802. RDU to DFW. 3 hours 22 minutes. Boeing 737-800. View from seat 14D. - Airlines Near Me - Morrisville, North Carolina

First flight out of RDU. Tight connector in Dallas. Maintenance and pilots goofing around. Reason given was moving fuel around which translates to the plane wasn't fueled properly. Wish people admitted their mistakes. Not sure how many connectors from Dallas to Boise. It's the first flight of the morning. Do your job correctly. Going to mess up a lot of passenger's day because someone didn't follow proper procedures. Thing is in many endeavors little screw ups aren't catastrophic. Flying is kind of serious. read more

I was forced to check my carry-on because "overheads were full" so pretty much a 50-year legacy of xmas ornaments are crushed, nevermind having to wait 30 min. on luggage given I NEVER check a bag. Guess what?!? I'm on board and took pics as I walked diwn the aisle. There's room for roughly 25 carry-ons at max size. I went back and they would not let me pick up my bag be the door where mine was collected. WHAT A LOAD OF GARBAGE!!! LIED TO COMPLETELY!!! DISHONEST!!! I will be raving mad when I land and am going to boycott AA and tell every faculty member and student the rest of my life precisely what dishonest dealings deserve. THANK YOU FOR MAKING MY FLIGHT SO MEMORABLE. read more

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Yelp doesn't allow zero stars, even when it is richly deserved. Whatever genius that designed the new baggage system has earned the Nobel Prize for Clusterf**kery - you first have to get in a line to print your own baggage tags, then drag those bags to *another* line to drop them at the counter. *That* entire bank of counters is staffed by --wait for it -- ONE person!!!! Will American Airlines be sending me a 1099 form at the end of the year for doing THEIR job??? read more

Just like any airline. Good and bad flights. Tonight, my flight was delayed. Lots of flights from hubs and beyond.

Customer service automation is awful, canceled my flight DO NOT FLY WITH AMERICAN they will screw you over. I encourage everyone to stay away from American and consider quite literally anything else. read more

American Airlines - I genuinely hate American Airlines but what if instead of American Airlines it was Freak Airlines and instead of flying they got freaky. - Airlines Near Me - Morrisville, North Carolina

Literally everything that could have gone wrong did. Customer service was so long we missed our flight and we only had to go to customer service because their computer made a tiny error. Then they canceled our second flight. Then they lost our luggage. The staff were also extremely rude and unhelpful. The wifi on the plane didn't work because it wanted me to go to a website to activate it but I couldn't access the website because the wifi sucked. They gave us drinks but gave us absolutely no time to actually drink and the only food they offered was graham crackers. read more

My husband and I always fly with AA, but I've never thought to write a review until now. While checking into the priority counter at RDU, we had the most amazing service. We didn't know we needed to fill out an online form to acquire a QR code in order to fly into Cuba. The AA agent, Greg, walked us through the process and helped us fill out the form. I apologized for holding up the line, but he apologized to us for having to fill out the form! His kindness and patience was a wonderful gift! read more

American Airlines never fails to disappoint me! All we wanted was a seat assignment. That's all. All we were told was to wait. They're working on it. Could they just have mentioned that a seat assignment would magically appear on the mobile boarding passes? That would have prevented us from getting up to ask them and being frustrated with the lack of information. And THEN...they forced us to check our carry on bag. A gate check is fine but they made us check it to our final destination, meaning we can't use anything we brought to get through the layover time. They weren't even nice about it. You know if you're after Group 7, you get no carry on. read more

American Airlines - The waiting area for the Paris flight - Airlines Near Me - Morrisville, North Carolina

Talk about horrible service from the counter workers! Not friendly or helpful! Save yourself a headache and use a different airline.

Literally have only ever had one flight that was on time now today I have a 12 hour layover?! When traveling for work how do yall just change flights on people it's not right read more

Wow on a 737-800 aircraft and they will not allow checked luggage. This is getting crazy on poor service, higher prices and now they don't want to even carry luggage. So if you fly from RDU to Dallas you might want to see if you can take you luggage. read more

Went to check my bag at the bag drop. Two employees were too busy socializing to acknowledge me so I dropped my bag and started to walk away. When one of them chided me for walking away, I explained that they were busy chatting so I did not think they needed anything from me. She then responded by telling me I was being rude to her. This is typical AA service. Why am I not surprised? read more

So far so good. Airport empty and workers not stressed compared to other times I have been here. Airport nice quiet and clean over here at American Airlines. I love flying with American and will definitely be back! read more

American Airlines - Good day to travel - Airlines Near Me - Morrisville, North Carolina

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Not a long flight from Miami to Raleigh. The flight was smooth and no problems taking off or landing. In fact we were 23 minutes early. The seats were comfortable and they had the video screen with movies, flight pattern of your trip, charging USB, 110 plug, various menus on the screen. I thought the Stewardess could smile and be friendlier . But other than that it was a good flight . read more

Airline companies don't get good reviews when things go bad, but I wanted to give Raleigh Durham Airport kudos for helping me retrieve my belongings. Thank you again for your patience and for getting a hold of the gate. Took 4 hours start to finish to get my things, and I am grateful. read more

Here's another horror story: To start, my outbound flight was cancelled 8 hours before departure. 8 hours. Who the hell manages to make new flight plans less than half a day before they were due to fly out? They then tried to book me onto a flight that would land 1.5 hours away from my original destination with no transportation to get there. I had to call and wait for an hour to talk to someone to get that fixed. With the nightmare flying out, I thought that my inbound flight would be much smoother. Wrong. I was rebooked 4 times over the course of 2 days - which meant that I came back 3 days later than originally planned. The first time it was delayed, it was because of the weather in the connecting location from where the plane needed to come in. Fine. But all the subsequent flights were cancelled for no apparent reason. Throughout the whole ordeal, the staff were incompetent or arrogant. One person at the counter said that if I needed to check in a bag less than 45 mins before departure, she would have to rebook me on the next flight - and that the agent at the freaking gate would tell me the same. NO. That's so factually wrong, and I don't even work for AA. Another gate agent took my identification without returning it to me before walking off to do whatever incompetent thing she was doing - literally, she circled to and from the podium and gate without doing anything. Why does American Airlines even exist? It's the ossified inept disgrace of the airline industry that should have suffocated and choked a long time ago. read more

I had gotten my flight delayed a half of dozen times. When I realized I would miss my ride when I got home, I asked if there would be any compensation seeing that I hade to get an Uber now. I would give zero stars if I could read more

I went to make a reservation and was told my miles had expired. I was told that despite the fact no one has traveled during the pandemic, I had no activity for 18 months. They said I could have made a donation or spend $200 to buy them back. Then they asked me to use their credit card at a cost to me. Who wants to do business with such an outfit that has no feeling for its customers? Airlines are hard to deal with , but American Airlines is impossible. read more

The Worst Airline Experience Ever! My wife and two toddler got to the airport 90 minutes in advance and they were not able to get on the flight (AA - 802). There was only one person doing the baggage check in and they said this is a regular occurrence because they are so short staffed. Then they said there is only one other flight to our destination and took the bags. That flight is full and now my wife, 3 year old and 1 year old are stuck in North Carolina for another day with no clothes, toiletries, etc. How is this acceptable??? read more

First flight with American airlines and disappointed after arriving late from LAX to Phoenix, having to partially run to our connecting flights and asking personnel if our luggage would need on the plane from Phoenix to Orlando since we nearly missed our flight, they told is our luggage was on the plane. Well come to find out that was not the case... Our luggage is nowhere to be found, we went to baggage claim and they informed us out luggage never left Phoenix. This is the worst inconvenience especially during this Christmas holiday. Our bags arrived from Phoenix to Orlando at 4:10 p.m., it's now 8:p.m. and still no bags. Personal from baggage claim dose not care about customers satisfaction. read more

DO NOT RIDE AMERICAN AIRLINES. There is a reason why they are a two star airline. I am going from rdu to logan (boston) and had a connecting flight in jfk. My first flight got delayed 4 times, with each notification arriving minutes before the departure time of the previous flight time. So as I was at the airport for 5 hours when I only needed to be there for less than 1. Just ridiculous. The secondary flight got cancelled. The first flight got pushed back to 230pm, about 4 hours later than the first departure time of 1030am. I am supposed to land at one airport (laguardia) but depart from a different airport (jfk) in the state. Does this make any sense? Thus, I asked the airline representatives about my predicament. They said to find my own ride to the other airport (jfk). It costs a lot of money for the ground transportation ($25) that I must find by myself and the shuttle that I must locate and pay will take longer than an hour (1.2 hours) for the ride to the other airport (jfk). Unbeleivable. This is ridiculous. The airlines should AT THE VERY LEAST compensate for our loss of not only precious time but also a large sum of money. I am never taking american airlines ever again. You have my word. ONE STAR IS TOO GENEROUS FOR THEM. read more

American Airlines - Rdu. - Airlines Near Me - Morrisville, North Carolina

Not a fan of their baggage policies. I have a standard sized bag that is made to be a carry on. Then on 1 stop out of 4 I had with this bag, they pitched a fit and said it was too big? It's literally the same size as everyone else's. Anyway, so the lady was pretty rude, and made me put my bag under the plane. The flight wasn't even full and there was a bunch of open spaces in the overhead bins. The bins were normal sized as well. I guess they are being like the TSA and randomly decide to be a dick to every 10th passenger or so. The staff at the gate in Charlotte aren't very nice and appear to hate their jobs. Also now it's a thing for them to spam ads over the intercom. I hope you like waking up from your nap with an important reminder to sign up for the new AA credit card. I would not recommend. read more

They damaged my luggage. I showed the remains of it to my lawyer to discuss the opportunity to sue the airline. He told me I don't have much of a case. They do have a new awesome rewards program though, with enough points you get to upgrade to a better airline. read more

What a nightmare ticketing is here. All I wanted to do was add my TSA number to my boarding pass....simple. Not only did I have to stand in line for an hour as I watched baggage drop go through 50 people but then they had 3 lines for priority service while main had 1 that was going back and forth between baggage and service. When I finally got the to the counter they had a computer issue and couldn't add. Seriously???? I would rather have someone beat me with a 2x4 than deal with these people again i travel a TON and not only know the process in airports all the world and do not complain about issues but this was just bad. read more

Wow....so we all have been stuck on a plane at a gate waiting to take off due first weather and now maintenance issues and they will not let us wait off the plane as they fix the AC. They will let u off yet you forfit your ticket and have to take another flight. Hello!!!!!, we are hot, on a full flight with the up tic in Covid 19. American airlines you need to get your processes together. I mean how embarrassing for YOU as a company to allow this....Nice Job on the human side of the business. read more

I showed up an hour and a half ahead of time for my flight,when we got thier they said my ticket didnt exist even with my E-reciept and E-mails.i was supposed to leave at 10:01 since they couldnt find it or do there job properly The lady and I got into an argument because she couldnt process through her skull that it was there mistake not ours.They changed it to later that night,we were stuck for hours.I tried to contact them about it and no response.American Airlines suck!! Dont bother dealing with people who dont care! read more

Wow there people are so rude I will never fly with them again. They don't listen to anything you say and they just shut you off. I will always talk bad a bout them for what they did to my family. Word of mouth goes far read more