I lived at Salem Woods for a year and it was fantastic! The apartments are very spacious and well…read moremaintained. A bug exterminator comes to visit every few months and we never had any problems with bugs while living there. We had a few issues with the hot water cut off to our shower over the year we lived there and maintenance was always quick to fix it. The first time it happened was in the middle of the night on a Friday and we called the maintenance line just expecting to leave a message and someone actually answered! We had our water fixed within an hour! That would be unheard of where I live now. The complex is very pet and family friends. Lots of events for all to participate in. Parking is plentiful, although some of the spots in one of the lots flood if it rains too much. Maintenance is very thorough about salting and plowing the streets when necessary. I'm taking off 1 star because of the people who lived above us. They were extremely loud and had a dog that was clearly over the weight limit for the second floor. I wish the complex had been better about enforcing those rules. Also, the ceilings are very thin. We were able to hear all the "adult" things happening in the master bed room upstairs, which was rather uncomfortable. I graduated from school and had to move on and, unfortunately leave Salem Woods. Trying to find a new apartment was very difficult since this place was so nice! My new apartment is nowhere near as nice as this place. It may seem expensive for the Salem area, but it is completely worth it!

Wonderful place to live. Neat, Clean and Respectable neighbors and workers. Highly recommend…read more Liz

Just a great time at the Glow party the management and staff put on for all the Residents .read more

we love living here!!! everyone is amazing and so kind, nobody bothers anyone , it's safe and…read morequiet, and Gwen is the absolute best ever!!!! and we always have the best times in the clubhouse doing activities Joey P

Lived here in the late 90's and early 2000's. Moved back in early 2021. Some tenants want to act…read morelike they are living in an Assisted Living facility. The buildings are older but well maintained and floors and kitchens cabinets have been being replaced as tenants move out. All windows have been replaced with insulated windows and insulated sliding storm doors. Pool area is well maintained. Nice balcony areas. Maintenance crew is very responsive to requests. New washers and dryers in laundry rooms with individual tenant storage areas. Foyers are kept clean. Security is great as foyer doors are locked at 7pm and unlocked at 7am. Mainly seniors so it's quiet. Water is paid for by the Apartment Owners. Reasonable lease rates. Well landscaped and maintained. Basically the "Best Kept Secret in Roanoke"

I lived here four years and just moved to MICHIGAN simply to get out. The property isn't so bad --…read moreit's old and congested -- but the manager is unhappy and causes problems for all the tenants. Her notices on the building doors improved after I suggested that she treated tenants like kindergarteners, but it still felt like living in a college dorm where nobody was trusted. Nobody on staff respects privacy or confidentiality. I didn't mind the three floods in my apartment building as much as I did the blaming attitude. Not a good experience at all.

This place is heaven for renters in the Roanoke area. The apartments are newly renovated, spacious,…read moreand are appropriately set up. Seeing other people's comments about the noise level and the steps throughout the night, why live in an apartment complex if you are worried about your neighbors. Shouldn't choose a basement apartment then! The location is fantastic the residents that live here are amazing. It is in a great location in Roanoke, minutes from downtown in a really safe neighborhood. Property management does absolutely everything they can to make your stay the most comfortable stay possible and will go over and beyond the Call of Duty in order to make you feel at home. Listening to rejects post negatively about the complex should make anyone more proud to live here! Love the Cotton Mill!

Just finished up my first year living in this apartment building and I would highly recommend it…read more The management is terrific. The building is very clean and the amenities fee is very worth it. Maintenance is quick, efficient, and kind. Best apartment in Roanoke!

Great team! Attentive and response to issues asap!…read more Great community as well that hosts plenty of events for tenants!

This place is absolutely horrible. Paying $1570 for a gold renovated 2bed that has a broken washer…read moreand dryer, leaking toilet, broken vent in bathroom, slugs coming in through the wall because of the crumbling foundation, live electrical wires from a garbage disposal they never installed, patio door that wouldn't lock, I cab go on and on. If you put in your maintenance requests, they will close them saying they fixed the issue but never even come to see it. Residents are loud and disrespectful and the community is mostly foreign people. The management staff are rude, belittling and unprofessional. This is supposed to be a gated community and they have the gates bungee tied open. Do yourself a favor and don't even consider this nightmare of a place.

Property managers are the best in Roanoke, they keep everything in top shape. If you need anything…read morethey take care of it quickly & professionally.

I was a good resident, paid rent every month. At the end of your lease they'll send you new lease…read moreinformation that is 500$+ your original lease amount per month. You can keep your original payment amount if you sign for another 20+ months. Places want 60 days notice but competition for housing in Roanoke is very competitive. So for people who want to move their family into a house, you're expected to give a 60 day notice and find a house and pay multiple rents if you find something. Or if you can't find a house you're forced to sign a new lease that is 500$+ more than your original lease, or basically move to another apartment. Some people like the apartment life but for most it's a stepping stone to a house. I paid every month of my lease on time and completed my 12 month lease. The retreat sent me to collections for 2 extra months of rent after moving out. I've never had an issue moving out after a lease. I am a responsible tenant, Times are tough and now I have a 3500$ collection account on my credit report because of the retreat, you guys are terrible!

This past weekend we went house hunting for our son. Visited several other housing companies but…read moreThe Retreat beats them all! We were also very fortunate to have Sherif to help us find the place, show us the model home and answer all our questions. He was extremely professional and such a polite young man. He not only represents this company so well, but he also was a huge factor we decided to sign a lease. Truly welcoming and as parents he really did an excellent job in making us feel that this is a great choice for our son's college home. Thank you Sherif for everything!! These homes offer quality and a safe place for our children to stay. The only office open on a Sunday was the Retreat, this tells me that our kids will always have someone if they need something. The grounds are very well maintained and the company supports the VT students by offering them jobs. The amenities are resort style and the cleanliness first class! Hailey, the manager made things so easy with completing the application and signing the lease online. She was extremely calm and polite in answering my questions over the phone. Thank you Haley! The Retreat rocks and we definitely trust you with our son!!

Incompetent thieves. Don't trust the front office. If they were at least good at their malfeasance,…read moreI could respect the effort, but the office here is like an episode, 'Keystone Kops Steals Your Deposit'.

Maintenance is non existent but if you want to make noise & disturb peace, by all means, move here…read more They won't take any measures. You can rock and roll all night and not face any consequences. Meanwhile, the others, who bother no one and pay on time get the run around...