These clowns have been trying to overbill me for months. They frequently send me bills with charges added that I've previously paid. Last month they charged my bank account $441 for all the supplies I'd already received and paid for dating back to Feb 2020. Their billing is either shady or completely incompetent. I lean towards shady. read more

American Homepatient - 3 months of CPAP rental fees on one bill. All 3 have already been paid. THIEVES. - Newark, Delaware

Lincare is the parent company of American Home Patient. I was fitted for CPAP supplies and were ordered from Newark site. The supplies never came. When I inquired the representative told me that they needed to look into it further and would phone me back. I waited a week and never received a call. I've repeatedly experienced bad customer service with this company with attempting to get my CPAP supplies. My supplies costs are completely covered by my health insurance. When speaking with a customer service representative in Georgia, I was told they order the supplies from their warehouse and if they are not in stock, the order is self cancelling without notifying anyone. Who approves this as a business model!!! Terrible, terrible, terrible, customer service. read more

I recieved a text from a CPAP order submitted by my 1 1/2 weeks ago. There have been no updates since. I called several times and no one ever answers the phone. They leave you on hold for hours. There is no way to leave a message or send an email. I'm trying to see if my ENT can cancel the order and use another company. No customer service. read more

A model for poor customer service. They appear to have several different accounting/billing departments, and none of them communicate with each other, nor do they communicate with the department providing the supplies. Abysmal. read more

these people will send you the wrong gear and when you try to return it they say "don't worry you don't have to pay for it, the supplier does" It's a giant load of crap. If you like getting large bills months after you ended your rental for stuff you didn't ask for then this is your place. What pisses me off the most is that I was trying to be proactive about my problems sleeping and they just took advantage of me and now I feel scammed I can't even get someone on the phone from their billing department, I keep getting kicked around I hope people read this before they go there and it's too late. read more

I have been dealing with the newark office about 2 years now.For the most issues i've had they were resolved in a reasonable amount of time.All the ladies are very friendly and take care of my issue. Only complaint i have is long hold times when trying to call in. Bruce L. read more

Horrible company. I was placed on hold for an hour and 1/2 by the billing department. All I wanted was to discuss my bill to pay them if warranted. After that I was cutoff. read more

Worst place ever!!! Do not go here for DME equipment. No one ever follows up they just let it sit for weeks at a time. My husband literally has waited for over 1 month for a CPAP machine. His is broken which I advised several times. If anything happens while he is sleeping LAWSUIT!!!!! I am the one doing the calls to get documentation from the physicians office ugh!!!!!! Stay away!!!! Angela Bayless read more

First they make me wait a month for appointment then the day of appointment the didnt have anyone to come out and now they want me.to pick it up .i had to reschedule. My appointment for inclement weather and noone answers phone .i have bad sleep abnea i need machin this company does not care about its patience read more

Wow were to even begin? Well let me start by saying {STOP} "Please Do not call American Home Patient" until you read everything. I have been a patient with American home patient for over 10 years, now with a REAL medical supplier company as of this morning. I normally do not write reviews on stuff like this as i really do not have the time being a single dad and business owner myself, plus my writing skills and grammar are not the best, but what i am really here to do is warn other people especially doctors and other insurance companies of buyers remorse, and tying your good reputation to a unprofessional & UN-compassionate organization they call American Home Patient. Rewind) Last Friday August 3rd 2018 I went into there local office on Elkton road in Newark. I handed a SD card to the women that was there, i told her i would need the card read for my physical for work. I told her i needed it by Monday, no big deal plug it into a PC download the info to your program and email it to the patient right? One would think. Well first she wanted to confirm my email. it was wrong , no big deal i wrote down the right email, she told me if she could not get it done by Friday evening before the girl Lori left that i would for sure have it by Monday morning. I told her while i was there, that i was having a lot of issues with my mask that it was too big and that air was leaking out the sides and i could not sleep. Again the women at the Newark branch assured me they would have a therapist call me to get me straightened out.. Well Monday morning came and it was now 9:00 am and my physical was at 10:15 still no email. So i called they told me they already emailed it, Guess what ? They mailed it to the wrong email. I called from my car still no email i finally got it after i left my Dr's office. The mask: I spoke with my team of doctors and nutritionist that are involved with my surgery i have coming up. They are all very concerned of the way i was treated by these folks, i now have cuts on my face from there ancient mask. My Doctor had to now get involved along with my insurance company. I now have a very reputable company. When my therapist seen my mask she looked at it and said it was very old and that she had not seen one like it in over ten years that in it self raises questions, and my face she could not believe it. She did call American home patent to ask if i could send all unopened supplies back.The mask they said they would not take back because it was over 30 days. So i called back at 12:30 to ask if they can take the mask back anyway, because of all the SH*t they put me through they did not care, because i never got the call back, again I was not surprised, i wanted to warn others of these incompetent amateurs tied to our health and well being. I will also be contacting my family attorney today, to try and not only get the 38.00 dollars reimbursed to my insurance company, masks but also my time and aggravation and scratches on my face. If i was American Home Patient, I would have just paid the 38.00 for the reimbursement to avoid this embarrassing review and now the long battle that is now going to be plaguing this sorry a** company they call American Home Patient Please drop the first word of your company name, as American Home Patient is a disgrace to our nation. If anyone wants info on the new company i am using now ( Delaware Sleep Disorder Center ) please feel free to contact them directly or email me djvicsr@gmail.com I will be more than happy to give you that info. I will also be doing a piece in the News Journal and Delaware online, ans sharing this all over social media. God Bless our first Amendment and god bless America read more

I was getting supplies for my cpap and it stopped. Never received a call and the mask I was using was no longer working for me. As I did not have a supplier I ended up not using the machine. I was getting what I needed from Amazon and I have to say it was cheaper. I got a new order from dr asked for new supplier and they said since I got the machine from American home parties t should use them. A week and a half later was called by a rude person who said they were not going to fill the order and really did not explain why. I called back, got someone on the phone they put me on hold was told the person that needed to talk to me was onbreak. Three weeks later still no call. I have purchased a new mask off of Amazon n the meantime. Will not use them nor suggest anyone use them. read more

I Went to this place for a CPAP machine. I received monthly bills for $1.99 as my insurance covered it. When I switched jobs I returned the machine and a few months later got a bill for $300. Don't go here. They will rip you off. I am telling both Pulmonory Doctors I go to in Newark,De not to refer patients here read more

The service at the local office is great but the great service STOPS there. Their shipping department regularly ships the wrong product and when you return it to get the correct product...FORGET about them removing the returned product from your bill. In addition, their BILLING DEPARTMENT is the worst I've ever seen. I've fighting with them for 5 months to correct payments that were mid-applied....and still not fixed. Don't make payments to them through a third party account because they will lose them. RUN FROM THIS COMPANY!!!! read more

They had my scripted from my doctor for 3 weeks. Before they called me. So they set up for me to go to there office. They have my the wrong address.. I asked the one setting up the appoint ment . Are you in the industry park off 896.. She said yes 720 is are office.. Well I spent 45 minutes riding around to find them.. I asked people and went into offices in the industry. No luck. So I left to go home.. I called when I got home.. The lady told me I was a no show.. I told her what happen and the address I was told to go. She told me that is not what they told me.. I asked here so ya think I am lying.... I told her to set a appointment for my home..She told me they don't do that...plus on top of it all I have to pay the specialist 48 something to show me how to use the cpac machine.. I have been on the cpac for 15 years... I am so upset with this... read more

So rude. I waited a month to get my son's cpap supplies. They have him in the system. Wtf. Totally wrong equipment to a different cpap set up. Ridiculous. I had to call 2 times a week to hear we are sending it today. Then had Drs office call. I think they do this shit on purpose for calling. You suck home patient. Thanks for not letting him breathe at night. read more

American Homepatient Is absolutely terrible ! They send out the wrong supplies and won't take them back,charging Medicare for them,even though they know the patient can't use them. My CPAP machine is making so much noise ,I haven't had a good night sleep in 8 days. I call them and the say they will call me back , but they never do. I finally got an appointment 5 days away. They call the next day and say they don't have anyone there so reschedule me to come in at 10 am in 3 days. I come in at 9:45 and the tell me I should have been there at 9:30. I told them they set the appointment for me at 10am. Then they said I would have to go home and reschedule,they could not help me today. All this after driving 25 to get to their office. The people that work there are very ,very rude. So, after all this time with a machine that doesn't work and very little sleep ,and driving 50 miles round trip ,they did NOTHING to help my problem . Then they argued with me ,and talked down to me . The crowning glory was, they called the police on me and told me I had to leave! I stayed outside and spoke to the police officer to explain what had occurred. The officer was very understanding, and nothing resulted from their call. PLEASE DO NOT GET INVOLVED WITH THESE IDIOTS . BELIEVE ME YOU WILL BE SORRY IF YOU DO read more