I had a cracked window in my living room. They came out the next day for measurements. Glass was ordered and in 2 weeks they came, took the window out, replaced it in my driveway and it is done. Looks good as new. Everyone was super helpful, professional and I felt price was reasonable. read more

We had two windows in our dining room that wouldn't stay open. A technician came out, quickly diagnosed the issue, and explained exactly how to fix it. We also had the window screens removed to be redone. Just four days later, the crew returned, repaired the windows, and installed the newly refurbished screens. I couldn't be more pleased! They were quick, efficient, and professional. I would gladly recommend them to all my friends. read more

DO NOT USE AMERICAN SCREEN & GLASS! They damaged a car that was in our driveway at the time of the service and after weeks of phone calls, emails, and texts they have refused to take any responsibility and do the right thing. The car had not moved for 2 days prior to the incident and we are 100% certain that they caused the damage. I sent them photos and gave them every opportunity to do the right thing and they eventually ghosted me. This is not a reputable or honest company. Keep looking. read more

American Screen & Glass - Windows Installation Near Me - Sterling, Virginia

Ron and Aaron helped us refurbish 24 windows and install new window panels in our French doors. They performed their services in a highly professional and interactive manner. We were very pleased with the results - definitely worth the cost. read more

American Screen & Glass - Blinds inside window panel - Windows Installation Near Me - Sterling, Virginia

Debbie was amazing! Great customer service. Will recommend American Screen & Glass to everyone.

I recently had 13 screens redone. Shawn came to the house (3-story townhome) and did a perfunctory assessment of the job requirement, basically looking at the home from street level and giving me his estimate. He left the impression the work would be done quickly once the screens were removed and taken to the shop. Five days later the repairman showed up and removed the screens, noting that indoor shutters (easily seen from the street) needed to be taken down from the front windows in order to remove the screens. This took about 10 additional minutes of his time. He cautioned me that there might be an extra charge levied for this "unforeseen" work. When I received the invoice, it reflected a fee of $125 to reinstall the shutters, or I could do that work myself, which I opted for. Over the next three weeks, I called and emailed approximately five times and was either ignored or given incorrect estimates of wait time (7-10 workdays). It was very frustrating to repeatedly have to provide my name and description of the work order, all the while getting the impression it had been lost in the shuffle of AS&G's other jobs. Finally, with persistence and no attempt from AS&G to contact me, I was able to determine the screens were finally ready and could be installed. Total number of workdays between removal and installation was 19 days! No explanation was provided for why the time was well beyond the estimate(s) given. The cost of $60/screen seemed high, particularly considering the long wait time involved. The work itself was adequate, but I was not impressed at all by the level of customer service provided nor the turnaround time for a very straightforward job. I would not recommend this company to others. read more

This is a horrible company. Estimate received in February, and $1k deposit made. We had to call several times to find out where the glass was and now in May, they show up and don't even have several of the pieces, or know what was in the original quote. A partial install happens on Tuesday. A second appointment is made, for yesterday between 8-10am requiring a 1/2 day off of work, and at 10am they are still a no show. I call them at 10 to find out where they are and I'm told I cancelled my appt. (Not true)! Chris J calls at 10:15 and says he'll still be coming just to make sure we have what we ordered, and says he'll be there in "a few minutes". He arrives at 11:05am, re-measures and tells me that he still doesn't have the glass we need, so will have to come back (again). Half day off wasted! Then as he is leaving he says they put one of the pieces meant for the dining room in a bedroom. I said no that's not even possible because they aren't the same size. He then says the last piece was not on the estimate so they'll have to charge us additionally. I say, no way. Not even possible, and I ask for someone to call me about it. No one calls. Of course. Then last night we check email and there's a new invoice that says "customer cancelled" remaining piece! Uh, NO the customer didn't! So I call and talk to Debbie today, who sees my name on the caller ID, sticks me on hold for a while, and then picks up and dives right into telling me she sent a new invoice. No greeting, no hi, just straight into rude mode. I told her it was not right and that I never canceled. She says that what she was told. I say it's a mistake and tell her I'm really tired of getting the run around from them. I want her to know I think the whole thing has been handled poorly and that there's "no way in hell" I would ever use them again or recommend them. She says "you can't cuss at me" and HANGS UP on me! As a former customer service professional, I am fairly appalled. When the estimator was at our home in February, he was full of ideas and ways things could be moved around to help us save $. By the time May rolled around and it was time for the install no one knew what they were doing, or what had been included. They just showed up with some pages of scribbled notes, and had no idea what they were putting where. If you want the run around, and to pay $2k+ for 3 glass replacements, and two "sash kits", this is your company. If you'd like to be treated with respect, and receive what you ordered in a timely manner, please keep looking. read more

American Screen & Glass - Windows Installation Near Me - Sterling, Virginia

I highly recommend American Screen & Glass for all your window needs. This is a company that actually assists the customer in saving money. Debbie Gagnon and crew were efficient and friendly. I had several screens replaced within a day and at a very reasonable price. This has to be the smoothest home improvement project I ever had. Thanks again Debbie and American Screen & Glass. read more

Just fantastic. I am prepping my house to sell. Several windows and screens were old, scored, broken, opaque.....ugly. They came out and measured everything. I had a quote that day. Several weeks laters, glass and screens (custom cut) were in. They asked me when they could come replace everything. I was four states away, and I trusted them so much I told them to just go into my house and do the work....I wasn't even there. Work was perfect. Product is perfect. Debbie is on the ball: prompt, knowledgeable, helpful. I just wish they did paint and flooring as well, so i could fire the other contractors I have (estimate of five days for all the work; tomorrow is day 23 and no end in sight.) Use American Screen and Glass. read more

American Screen & Glass did an excellent job repairing the screens on our porch. The two young men who did the repairs, Aaron and Ron, were very professional and did excellent work. read more

They came to replace this broken window in my house and did a fantastic job. The ladies in the office were so polite and helpful, as well as the guys who came out to my house. A great company I would recommend to anyone. read more

American Screen & Glass - Windows Installation Near Me - Sterling, Virginia

Fred from American Screen & Glass designed a glass shower surround in my master bedroom. It was done on time per their schedule. The installation crew did a great job and cleaned up everything before they left. The cost of the project was in line within the budget that I was anticipating. read more

Initially chose this company for a free estimate to fix the back deck screen door lock. Company rep arrived on time and was super nice and helpful except for the following: All that was required to fix was tightening a couple screws on the handle which he did in a few minutes. He asked if I had adjusted the screws...I said 'no' and he said he had the tool in his truck and fixed in a couple of minutes. He did not give the 'estimate' (the 35$ for a service call) before completing the work. Truly not about the 35$ dollars...it was the fact I was not given the estimate prior to him fixing the issue. Maybe a bit naive to expect that if you're not giving me a quote first before fixing it, that you won't charge me. Also simple enough to say this is how you fix it...those sorts of things would earn my business for repairing/replacing my deck in the future, not nickeling and dime-ing me for several turns of a hex key. read more

I came home today and noticed my window and how American Screen & Glass did a great job with their work a few weeks ago so here's my review and take. I found them through YELP, called them, they set up an appointment to estimate the window; did an estimate and then ordered the supplies (deposit made of course), they showed up about a week later and made the installation and it's like nothing ever happened! Very thankful to the people over the phone and of course the two gentlemen who did the work and installation (I wish I could remember their names). If you ever have window/glass problems, American Screen & Glass will make your problems seem like they never happened after they are done! Salute! read more

Horrible company. They incorrectly sealed my glass door and then gave us the run around for weeks. The work they did perform was subpar. I would give a negative star if possible. Avoid them at all costs!! read more

Big shout out to American Screen and Glass. We needed to have the glass pane of our kitchen window replaced. They came out to measure, then ordered the parts, returned to install. Both times the technicians arrived at the promised time and they were friendly and courteous. Quality work and cost was reasonable. We highly recommend American Screen and Glass (703.471.4500). read more

This is the third time I have had the occasion to use American Screen and Glass. The have always been professional and provided excellent service and products at a great price. Their installers are professional and a pleasure to work with. They always make sure the work area is cleaner than it was when they started. Will continue to work with them if I have future needs. read more

Excellent company beginning with the initial contact made on the phone to the installation. Turnaround time was quick -- about a month. I am replacing 13 insulated glass panels into existing sashes. The installers, AJ and Mario, arrived on time and completed the work in 3-4 hours. They were very professional, courteous, and skilled. Although one of the glass panels arrived broken, they immediately ordered a replacement, installed the other 12 panels, and said I would not pay the remaining 50% balance until the entire job was finished. This is the second time I have used this company -- the last time was in May 2018. I highly recommend them! read more

Great Job and Very Fair Price. Actually the total bill came in at half the estimate. Estimate was for replacing the screen on the patio screen door, and replacing the rollers on the patio glass door. When they did the work, they found the rollers could be adjusted and put back properly on the track. They did that for vitually no cost ! read more

Offering my high recommendation to anyone looking for a fantastic company to work with for their insulated glass, windows or screen needs. "AMERICAN SCREEN & GLASS" from Sterling, VA have been wonderful to work, and Shawn Baron in particular was fantastic! He arrived to my Reston home this morning as scheduled and resolved the issue I had with my patio door with efficiency and great care. I will definitely call upon them again! read more

Major kudos to Debbie! Thank you for your quick response in addressing my deck screen issue. American Screen & Glass, Debbie gets the Rock Star trophy for the week. read more

I would give ZERO stars if I could. This company replaced three windows in my condo three years ago. One of them is now leaking. I called them to get someone to come look at it and give me an estimate. They immediately got on the defensive, explaining that my warranty had expired, and that they don't 'do caulking.' It's not caulk. It's the frame that they installed. Even so, I told them that I didn't expect it to be covered, rather, I just wanted the leak fixed. I was willing to pay for the work.They couldn't not comprehend that, and kept suggesting that I was blaming them for faulty work. I kept protesting, trying to explain that I just want it fixed. Finally, they told me that they just didn't service my building -- even though they have repaired countless condo windows in my building for me, and for other residents. They basically, just threw up their hands and walked away. American Screen and Glass does not stand behind their work. I will never hire them again for anything, and strongly discourage anyone from even considering them. There are plenty of other window installers in the greater DC area. Pay attention to all the one-star reviews on this site, and steer clear of this company. read more

I must say, that I have never, I'm my life, have interacted with a company as horrible as American Screen and Glass. The nightmare started in May and hasn't stopped (it is currently mid August). I could talk about the three estimators and one repair team (who were pretty good) who gave me three different estimates; I could talk about waiting over a week for an estimate, only to call and be told to hold off on initial repairs until the estimate was completed (never was); I could talk about the innumerable calls I made to the company for status updates only to be told that someone would get back to me (never did). I could go on, but it's just... it's just too depressing. I will leave one tasty nugget the occurred about an hour ago. To Start, the customer service is an abomination. A woman named Lee in particular (she referenced here on yelp by another "satisfied" customer), has repeatedly LIED to my wife, telling her: A. someone named "Kris" contacted me regarding a quote on some additional work that was needed. I received no such call. B. that she called me and arranged a date to have a window, which they removed, to be repaired, reinstalled. "B" is particularly hilarious because I was sitting next to my wife when this particular lie was uttered. When Lee got back on the phone (it took her a while) she immediately started to get defensive, stating that she called my number which someone answered and fantastically made arrangements on my behalf. Like, she actually made the call, some dude with my exact name answered my phone (which was with me while I was on vacation) and arranged a time and date for the repair. What makes this even more amazing is her number somehow evaded my "recent calls" log. LEE IS A NINJA! I asked for the manager. Chris, Kris, Anti-Chris-t or whatever, answered and proceeded to talk over me and accuse me of calling Lee a liar, which is not much of an accusation, because she lies. She then says something to the effect of "Isn't getting your window installed all that matters?". Ah -no. Long story short, my wife (who has been the voice of reason) and I (who has not) have been directed to never call again. So, does that mean no go on the window installation? Anywho, I called my realtor and she successfully retrieved my window. American Screen and Glass and I have agreed to part ways. If you want a more representative view of this company, I suggest you sort by NEWEST than by rating. Also check out this Gem on Better Business Bureau's review section: https://www.bbb.org/us/va/sterling/profile/door-screens/american-screen-glass-inc-0241-2325/customer-reviews read more

I had a wonderful experience. My cat did a number on a window screen. I brought it to American around 3 PM one day. The next day I had a perfect brand new screen with pet screening. It was back in my window in less than 24 hours. Now let's see what my cat can do to it. read more

John and Shane from American Screen and glass helped us with a window that could not be serviced without removing drywall, caulk, etc. They did a masterful job including full cleanup. They were professional in all aspects and most pleasant to talk with. read more

Great service, quick turnaround and friendly attitude. Price was a bit higher than I expected, but it seems raw material costs have gone up and I didn't shop around. read more

Their mid-June 2021 service started out well, with the scheduler giving me an appointment for 12-3pm the day after I called for a small window replacement. When Fred W. came the next day to measure the broken window, I asked him how long this would take. He said, "A week to 10 days." I said we were expecting visitors on June 29, and Fred said, "Oh, that'll be close," meaning the installation of the window before the visitors arrive. He also mentioned that the company gives a 10-year warranty. He said that a lady from his company would be calling us the next morning to give us an estimate and to take payment over the phone. I waited at home for the phone call the entire next day and postponed giving an answer to another company. Finally, at about 3pm, I called American. The lady who answered apologized and said that things had been rather hectic there for most of the day. She promised to give me an estimate by the end of the business day; because we were on the phone and I'd highlighted Fred's comment about someone calling me, I thought someone from the company would call me by the end of business that day. At about 9pm, I decided to just go with American's main competitor because I'd not heard from American; at about 10pm, I happened to check email and saw an estimate from American. On the estimate, there was no comment about a 10-year warranty, but there was a comment that read, "Please allow fifteen to eighteen business days ... " for the window to be manufactured. This was more than double the amount of time that Fred W. had mentioned, and this didn't even include a date AFTER manufacture when American would install the window - so there's an additional day or two to add. There was also no citing of the 10-year warranty that Fred had mentioned. They said I should call them with any questions and to give them the $150 deposit due. In essence, the estimate stated what the project would cost and allowances I should give American. Nowhere on the estimate was there a statement telling me what benefits (warranty) they would give us. The next day, in mid-afternoon, another woman from the company called, to remind me that they'd sent this estimate to me in email and to mention that I "should call them" with any questions. She offered to take my deposit then. I told her, "No, you're not getting my business, and here's why. First - Fred W. told me that this work would take a week to 10 days, and your estimate reads 15-18 BUSINESS days, which is more than twice the time of Fred's quote. Second - Fred said that a lady from your company would CALL me the next morning with an estimate and to take my deposit, and I had to call your company yesterday. Third - you broke your promise to send an estimate by the close of business yesterday: you sent it after close of business. This made it impossible for me to contact either you or your (main) competitor during business hours. Now I'm delayed one more day in an already-tight schedule. (I told her the comment I'd made to Fred about visitors arriving on June 29.) So - no - you're not getting my business. You people need to fix your communication problems. You in the office need to talk to people like Fred, who give the estimates, be sure you have the same information, and be sure you give the customer that information." When I finished talking, this woman said, "So - do you want to proceed?" I could not believe my ears. I had just told her, in no uncertain terms, that I did not want to do business with them and why - and she asked me again. It was as if she hadn't listened to my comments. So - I told her again - "No, I don't want to use your company." I then called the competitor, he came over to measure and give us an estimate about 3 hours after that last phone call, and he will install the new window in no more than a week - versus American's claim of 3 to 4 weeks. read more

These folks are the best at what they do. Professional, competent, and quick! Rare commodities in our "customer service world".

Great company to replace fogged/ broken window glass. I call a couple of companies out for estimates on replacing double hung windows with fogged glass. The both wanted months of lead time and $6,000 for three windows because they were on the third floor of a townhouse. I got the work done for 1/10th that cost by taking the sash out of the frame (like I was cleaning it) and driving over to this company. They were so easy to work with and very knowledgeable. Once I showed up at their store, the order was done in 15 minutes. Ten days later American Screen & Glass had installed new insulated glass units (IGUs) new glass in the sash. I picked them up and popped them back into the frame. Job done. Don't replace fogged windows, just get the sash "rebuilt" by these folks!! read more

Not only was the office staff very friendly and knowledgeable with helping me determine the type of glass needed for 3 shelves to be used for a vintage piece of furniture that I refinished, but when the glass shelves were a bit to wide and did not sit properly in place, they worked with me to ensure that I was satisfied. They sent the glass shelves back and had the buffed down on two sides so that all three shelves fit perfectly. I would highly recommend this company for your glass needs. read more

Wouldn't use American Screen and Glass! They broke a window. Left glass everywhere both inside and outside. Revised my initial in-home estimate from about $900 to $3000 to include a window they broke. Will not fix it unless I pay for it. One person agrees to fix it and the next refuses. I have 2 broken windows. The one they broke has no glass in it. I covered it with wood and plastic. Paid them $450 upfront for what? What a mess. (edited) read more

Fabulous customer service. I've used them both personally and referred them to my clients. Service is always prompt and professional. I highly recommend them for any of your screen and glass needs. read more

I own a property in Northern VA. This company's customer service was awful and I am SO glad I didn't hire them to move forward. They came out, gave me a bid, and never ever called back or sent me the estimate. When I called and asked what the hold up was the company the rep said oh sorry we don't carry the windows needed for your home, which is odd because it was a pretty standard window and my neighbor with the same windows used them. I then called back and someone read notes that indicated that the did not want the job. I waited 3 WEEKS, and finally had to call myself to get this info, the more professional thing to do would have been to just let me know this, the same day or the next day. Not professional at all. read more

Excellent service. I called on a Monday and the technician arrived Tuesday. He spent 30 to 45 minutes adjusting a window track that I had bent pretty badly. I thought I'd have to replace the mechanism but he was able to fix it and explain what had happened and how to keep it from happening again. The price was reasonable and I'm very pleased. read more

I recently had some screens repaired. i interfaced with four people for this job, and all of them were very professional and pleasant. They did a great job at replacing the fiberglass mesh - the screens now look brand new! They arrived on time to pick up and return my screens, at the beginning of the time windows I'd been given. I will most definitely call American Screen & Glass for future jobs. I am very satisfied with their work and my experience with them. read more

We ordered a small piece of 1/8" plate glass for a grandfather clock door, an odd size (mm vice inches) but nothing extravagant. We were told it would be a "couple days". I was surprised as I've previously gotten small pieces like this while I waited in the local area. It's now been 8 days since placing the order, two calls to check, been told it normally takes 5-7 days, then told they don't have anybody to cut glass. Really?! You're a glass dealership and don't have anyone that can cut glass over an 8 day period? I'm sorry it's a small order, but if you can't/won't fill the order in the time you state, don't take the order or my money!! From the other reviews here, clients apparently are very satisfied or very perturbed. You've got about a 50-50 chance...I wont gamble again. read more

Let me start by saying that I am a very picky person, so I often give contractors a hard time, but I was very pleased with the professionalism and knowledge of the AS&G staff. They do excellent work and will deliver and install their products in a manner that will exceed your expectations. Here's an example: I had them do a shower glass install for me in a corner of my bathroom that was not square and had uneven walls. They suggested using different thickness of glass and hinges to alleviate issues later due to the weight of the glass. When they were done, the door swung open and closed with perfect balance and the tolerances between gaps was amazingly tight. From my limited engineering background, this impressed me. They also helped me with the placement of the towel bars and handles in ways that I hadn't thought of. It's so refreshing to have a contractor who is thinking ahead and making suggestions that are better than what I could do. I love having these guys do work for me. It's the closest thing to a "bromance" that I've ever had. read more

Friendly and helpful. The gentleman knew exactly what I needed and it was a healthy quick transaction.

The estimator came and said a bracket or clamp would help secure my glass shower. When the technician arrived he said a clamp wouldn't work so he used caulk ("really strong caulk"). They removed the price of the clamp but still got me for $280 for caulk. I would have done it myself if I'd known that. Still can't figure out if it's incompetence on the part of the estimator or deception on the part of the company but I'll never ever use them again. read more

I got my window and screen changed today and AJ the installer did a fabulous job without any mess and maintained a quality job.