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    American Screen & Glass

    3.9 (113 reviews)
    Closed 8:00 am - 5:00 pm

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    Blinds inside window panel

    Ron and Aaron helped us refurbish 24 windows and install new window panels in our French doors. They performed their services in a highly professional and interactive manner. We were very pleased with the results - definitely worth the cost.

    Deborah D.

    This is a horrible company. Estimate received in February, and $1k deposit made. We had to call several times to find out where the glass was and now in May, they show up and don't even have several of the pieces, or know what was in the original quote. A partial install happens on Tuesday. A second appointment is made, for yesterday between 8-10am requiring a 1/2 day off of work, and at 10am they are still a no show. I call them at 10 to find out where they are and I'm told I cancelled my appt. (Not true)! Chris J calls at 10:15 and says he'll still be coming just to make sure we have what we ordered, and says he'll be there in "a few minutes". He arrives at 11:05am, re-measures and tells me that he still doesn't have the glass we need, so will have to come back (again). Half day off wasted! Then as he is leaving he says they put one of the pieces meant for the dining room in a bedroom. I said no that's not even possible because they aren't the same size. He then says the last piece was not on the estimate so they'll have to charge us additionally. I say, no way. Not even possible, and I ask for someone to call me about it. No one calls. Of course. Then last night we check email and there's a new invoice that says "customer cancelled" remaining piece! Uh, NO the customer didn't! So I call and talk to Debbie today, who sees my name on the caller ID, sticks me on hold for a while, and then picks up and dives right into telling me she sent a new invoice. No greeting, no hi, just straight into rude mode. I told her it was not right and that I never canceled. She says that what she was told. I say it's a mistake and tell her I'm really tired of getting the run around from them. I want her to know I think the whole thing has been handled poorly and that there's "no way in hell" I would ever use them again or recommend them. She says "you can't cuss at me" and HANGS UP on me! As a former customer service professional, I am fairly appalled. When the estimator was at our home in February, he was full of ideas and ways things could be moved around to help us save $. By the time May rolled around and it was time for the install no one knew what they were doing, or what had been included. They just showed up with some pages of scribbled notes, and had no idea what they were putting where. If you want the run around, and to pay $2k+ for 3 glass replacements, and two "sash kits", this is your company. If you'd like to be treated with respect, and receive what you ordered in a timely manner, please keep looking.

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    3 months ago

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    Rob B.

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    11 months ago

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    Rob B.

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    2 years ago

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    1 year ago

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    Rob B.

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    2 years ago

    Debbie was amazing! Great customer service. Will recommend American Screen & Glass to everyone.

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    Rob B.

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    3 years ago

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    5 years ago

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    3 years ago

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    3 years ago

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    Rob B.

    Thank you for you kind words! We appreciate your business.

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    3 years ago

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    3 years ago

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    2 years ago

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    6 years ago

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    Rob B.

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    9 years ago

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    5 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    Rob B.

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    4 years ago

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    Rob B.

    Thanks for "kudos"! We really appreciate it and your business.

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    3 years ago

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    8 years ago

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    Rob B.

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    8 years ago

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    3 years ago

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    Rob B.

    Thank you for stopping by with your screen. :) We appreciate it!

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    4 years ago

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    4 years ago

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    Rob B.

    Thank you for the kinds words!

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    5 years ago

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    4 years ago

    These folks are the best at what they do. Professional, competent, and quick! Rare commodities in our "customer service world".

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    Rob B.

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    7 years ago

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    9 years ago

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    4 years ago

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    7 years ago

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    8 years ago

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    Rob B.

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    5 years ago

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    5 years ago

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    8 years ago

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    12 years ago

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    5 years ago

    Friendly and helpful. The gentleman knew exactly what I needed and it was a healthy quick transaction.

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    7 years ago

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    8 years ago

    I got my window and screen changed today and AJ the installer did a fabulous job without any mess and maintained a quality job.

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    Page 1 of 3

    Ask the Community - American Screen & Glass

    Review Highlights - American Screen & Glass

    Chris Jensen came to our house on 4/21/16 to to give us an estimate on replacing some badly damaged window screens.

    Mentioned in 15 reviews

    Read more highlights

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    American Screen & Glass - windowsinstallation - Updated June 2026

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