They towed my RV from the lower KEYS to the Freightliner dealer in Miami. They damaged the front of it and the back of it. The representative from the company went to the Freightliner dealership and looked at the damage they had done. They originally told me that they would take care of the damage and where I was supposed to take it to a Body Shop. Now they are refusing to pay for fixing any of the damage. They will not respond to phone calls or text messages regarding the issue. I still hope that this issue can be resolved but, after months of phone calls and text messages, I'm afraid we are going to end up in court. read more

For me, I had a quick and easy experience. Thank you, Franklin Chamorro. and for a good value they as well got on it as soon As I asked again thanks read more

Amazing experience, fast, respectful and reliable. They have helped me several times and they were respectful and responsible. read more

American Towing Service - Towing Near Me - Hialeah Gardens, Florida

Everyone at American towing was amazing! We were on our annual trip from Philadelphia to sugarloaf key and we broke down on super bowl Sunday. They had us hooked up and towed in an hour and a half. Not only were these guys courteous, they were efficient as well. They valued us and really made is feel at ease leaving our home away from home in their care. Great job guys and thank you so much for everything!​ read more

Terrible. Long wait. No one was in line! Yard is empty and I've been waiting over an hr. Already paid a ridiculous amount of money. Terrible customer service. TERRRIBLE PLACE! Zero stars if possible. Gross, dirty, untrained. read more

American Towing Service - Trash company. Never call of use these people. Over priced and they move like sloths. The receptionists a lazy fu**. - Towing Near Me - Hialeah Gardens, Florida

El mejor servicio súper recomendado la única buena experiencia k he tenido con grúas un trabajo excelente y la mejor atención por su chofer llamado Jone read more

Got my car towed by these guys after my tire came off while I was driving. When I went to pick up my car from their lot, they damaged the front of my car and a big burst of gas came from underneath. I also noticed two plastic knobs had come off. They said nothing to me about it, then my car started leaking yellow fluid. When I confronted them about it they told me they couldn't do anything about it and that I'd have to pay for it myself. Avoid this towing company if you can. read more

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do not for the love of god ever ever use this towing/yard service. the worst customer service ever. they are dishonest and lack integrity. we spoke on friday to "randy" and confirmed that we could retrieve our personal belongings from the vehicle on a saturday and when we showed up we were told the yard was closed and that there was nothing they could do. they are a complete waste of time and do what they do only to be able to charge you extra. no compassion at all. read more

Worst tow place. What tow company is closed Saturday and Sunday. Randy is the rudest and worst person and a LIAR. DO NOT USE THESE PEOPLE. they don't care about you being in an accident and needing to get your things. They are horrible only convenient and nice when they are picking up your car. read more

I looked online for the most reputable and affordable company that would service me. I choose to call American Towing Service and spoke to a representative right away. He asked me what I was towing, the address of the location and destination. I was asked to repeat myself twice on the location and destination which I was completely fine with repeating. This assured me that the information he was taking was clear and understood. I was told the price (cash) I am not sure whether they accept cards. I wasn't given that option. Lastly, I was also told that the two driver would be there in 30 mins. The tow arrived 5-8 mins late. Which I understood due to a traffic incident that was near the area that was creating slightly heavy traffic. The gentlemen spoke mainly Spanish but can easily understand and speak English well. Though he was slightly stomped on how to harness the bike onto the flatbed of his truck which slightly worried me since I told the representative what I was towing a bike, the gentlemen, who's name I didn't catch, was extremely helpful and executed a way in which to properly fasten the bike in place. He took his time making sure that this bike would not drop upon transporting. He drove in a extremely safe speed on the roads which was a shock and an extreme relief. The gentlemen arrived at the destination and safely transported the bike back home. I've never had to tow anything before, but service I received was better than I was lead to believe it would be. The price was decent for the 15 mile tow. If you're in the Miami area and need a tow, with this one experience I can honestly say these people are good. I did not have a single bad experience with American Towing Service. Thanks for the tow guys. read more

American Towing Service - American Towing Service working hard in making sure that this bike is fasten, secured and safe for towing. - Towing Near Me - Hialeah Gardens, Florida

Worst customer service ever! Closed on Sunday so if your car gets towed on Saturday, you can't get it out until Monday- and you get charged for Sunday even though you literally can't get it out. How is that legal? read more

Horrible service, rude on the phone, delayed car for pick up to gain more daily fees. Complete con artists.

This company I have not used will never entrust any If my vehicles with this company. I was in prime morning traffic and a big heavy tow truck nearly crashes into me with kids in the car to cross iver three lanes in prime traffic at 8:35 AM to get into the left turning lane. I don't know who would trust this company with their property or even business when they could have caused a tragedy. I called the company to complaint and the person that comes on the phone didn't seem to care. Well what if he would have caused an accident and put my children , myself and. Other people at stake. This was a maniac driving wrecklesslly. read more

Possibly the only tow company I've ever seen meriting not only a review, but 5 stars! Had 2 palletized loads of temporary walls on wheels. Their driver worked really hard to get our load onto his flatbed, secured properly throughout and delivered in a very timely manner - when he could've just said heck with it and walked away. Thank you guys! read more

Probably the worst experience I have ever had with a tow company. I called to have my elderly mothers car towed from a shopping center where it had stopped. When I first called they said 45 minutes, fine she's wait. Well and hour and a half passes and nothing so we call back and they say other jobs came up and when they have another driver available like in another 40 min they will be there, fineeee. Well an hour after that still no tow truck so we call and they had ANOTHER job come up and couldn't come. So after 3 hours of my old mother waiting around we had to cancel because who knows how much longer before they were actually available. Never ever will I call this company, I much rather push the car to the repair shop than call them. read more

The are a worst company they broke a metal tub from my husband trailer and the driver said in front of a police officer the he will pay to fix it and now they don't answer my calls the owner leave a messenge to call her on monday i being calling since monday and no answer dont make business with this company they not good to trust they all liars if it they broke anything from your car they won't fix it read more

I've never had issues with American Towing. I've always had the same driver, Luis, and he has always been fast responding and respectable. However, their customer service needs some working. Because I often need a tow for my trash vehicle in a parking garage, my ONLY option is American Towing for their specialized trucks. I called and someone picks up, abruptly says: "Hold on", and puts me on hold. Not even a minute later they pick up and say: "What do you want?" and I say "I need a tow at FIU". They go "Yeah, hold on", and put me on hold AGAIN. Finally, they pick up the phone and ask me what I want AGAIN and as I explain, AGAIN, that I need a tow at FIU, they're like "And who is this?" As I'm giving them my name, they're like "You don't have an account with us?" Firstly, I've used this company twice now. Never got questioned about an account and never had issues getting a truck. I said no, and she says "Sorry we have no trucks available" and hangs up the phone. I've called during a time they didn't have trucks available and the appropriate thing to do is say "The wait is ____ we will have them sent to you once one is available", not hanging up on a customer. read more

I called Fidelity auto shipping to have my shipping container transported, so they had American Towing do the service job. I was charged $450.00 to move it, and I gladly paid them. The man that came to transport our container, opened it to check if anything was inside and forgot to close it, so when he pulled the shipping container onto the his truck bed it broke off one of the bottom locking arms. The driver told me his company would refund us $100.00 and wrote a receipt to me for $350.00 . I waited a couple days to check my email to see if the company would send me a receipt of them refunding $100 back to my credit card. BUT NOTHING. Turns out where I signed the receipt it says "vehicle released and accepted as is, relieving american towing services of any responsibility" and left no remarks. so I guess I was tricked. its no biggie. I'm writing this to warn other people what they may expect working with this company. read more