I made appointments for me and my daughter but then read the reviews and was a bit hesitant about doing business here. I'm so glad I kept the appointment! We had a great experience, with friendly and capable staff! Especially considering that my daughter and I both had appointments and both picked out and ordered glasses, our visit there was quick and easy. There are lots of glasses to choose from, ranging from inexpensive to more moderately priced. The optometrist was very professional as well as caring. Thanks, Jackson, TN, America's best for a great experience! read more

I have been going to America's best for over a decade and over 3 states and have been fairly happy with the service and glasses. We are frequent glasses buyers including Ray Ban sunglasses which we upgraded to driving lenses. We have been to the Jackson location a few times in the past year and have always had good service until we had a situation that required me to speak to the store manager who was just coming back from lunch. I could tell right away that she had no desire to talk to me because of her dismissive attitude. When I asked for her to come to the table we were at,, she was not happy about it. I told here that I wanted to put prescription lenses into a Ray Ban frame and she said America's best no longer cuts lenses for Ray Ban brand. I had just been looking at a wall full of Ray Bans. I asked her why they carried the product if they dont make lenses for them and she said she didn't know. I could tell she was making things up which I couldn't understand why. When I questioned the truth about her statements she got sarcastic and rude and left. I couldn't believe that a manager had so little customer service knowledge and was so rude. Needless to say I don't want to deal with a store manager who should be in the back not in the front talking with customers who are spending their hard earned money at the store. I know labor market is tough but this was bad. The rest of the employees were pretty nice. No wonder this location has such low ratings. Starts with the manager. read more

if I didn't have to give a star i wouldn't, I won't ever go back nor recommend them to anyone. Only because of the young receptionist girl who is rude and knows nothing of customer service. I Called to ask about picking up my glasses she told me I was not allowed at the time because no one was there to fit them and it's against the law to give something I have paid for in full. I work in a law firm and have confirmed this is false information and will be making them aware when my boss (a top lawyer 6years running) calls or shows up to ask about this policy. read more

Optician (or person claiming to be one), was extremely rude and unprofessional. From the moment I stepped foot in the door, she had an attitude. She's bad for business and I certainly won't be returning. read more

Worst customer service I have experienced. I used the Jackson tn location and was rushed and treated rudely. DI NOT RECOMMEND!!!

Don't go there with insurance because if you do.... The 2 pair for whatever price goes out the window and ohhhh.... No Ma'am that is not included if you have insurance! So basically... they screw you if you have insurance. read more

Absolutely the worst service EVER!!!! The "person" at the front desk was extremely rude and somewhat Condescending!!!! I would rather pay more somewhere else for better customer service than have to deal with such a RUDE person!!!! read more

I absolutely hate this place! Serious do not go here. You'd be better at a local eye care group or even Walmart. The staff is unprofessional. The Doctor wasn't even there for the scheduled appointment! And I wasn't fully informed of the price! So I went in for my appointment at 9:15 a.m. Doctor didn't arrive until after 10. Why even schedule an appointment if the doctor is late or not even there. What more they had a new tech or whatever her title was to do my pre-screening eye test. I SPECIFICALLY stated I wanted the $69.95 special advertised on tv. Okay cool do the screening and she asked if I want additional tests to check the overall health of my eyes. I asked the price she said $15. I agreed because cataracts run in my family. I do the tests and following along to contact fitting thinking it's all part of the test. I get done with the appointment after seeing the doctor and arrive to the front desk to pay and get charged $146. I'm like what ? I only wanted the $69.95 special and the $15 for the additional exam. Then they tell me Lindsay (the one who did my pre-examination) is new and didn't really know. SO FREAKING WHAT? You should have said something! At this point it's too late I already have the contacts in. the solution, etc. I go ahead and pay. Okay fast forward to today. I go in at 9:45 for my scheduled appointment: 1. my glasses hadn't arrived. 2. the doctor isn't even here. REALLY! That's so unprofessional. I get rescheduled to come back at 12:45. I have an issue with fine motor ability due to a hyperthyroid issue. From that I have huge hands and can't work finite things. I purchased Contact Lens insertion tweezers to help me get my contacts in and out and they work well. All week they worked perfectly but I accidentally broke them during usage today. So I go back for my 12:45 appointment and informed them hey I can't get my contacts in without the tool due to my hands. The doctor wouldn't even leave her office to see her patient she sent her Tech or whatever she was to relay the message. I'm told they can't write me the prescription unless I can get them in/out by myself. Out of frustration I got my glasses and left. DO NOT, repeat, DO NOT GO TO THIS BUSINESS in Jackson, TN. I can't speak for every location but the one here is absolutely TERRIBLE!!! read more

UPDATE: After discussion with the store manager (Tonya) and America's Best customer service these issues were resolved to my satisfaction. I no longer recommend you avoid this place at all cost. To be honest, My wife was given wrong frames and had to be reordered. My frames (Ray Bans) were defective and had to be replaced and this has been completed to my sayisfaction. These issues have been resolved. read more

You be the judge. Appointment at 4:30 PM on Sat, Aug 17, 2019. I arrived around 4:15, was promptly given the paperwork and was within minutes, escorted to the screening room. By 4:40 or so, I had picked my frames and sat down to wait, playing cellphone games. Around 5:05, one of the employees said the 'dr' would get to me soon. At 5:20, tired of playing games, I left. I was not alone - the entire time I sat next to a nice lady and her daughter, who was waiting for her other daughter who had been missing in action for the same amount of time - and she was there for a 'checkup' after having her contacts for a week. If you go here, take a big book to read. read more

We saw the ad for 69.95 for two sets of glasses and a free exam, so my husband made an appointment earlier today. We had to drive over 50 miles, but the savings were worth it. He has ordered two pair of prescription reading glasses and was charged $89.95. That includes the $20.00 for three extra tests to check for glaucoma, cataracts and such. Anyway, he picked out two frames that we both liked and went to the desk. The young lady was warm and friendly as she proceeded to tell my husband that the frames he chose would cost $225. I spoke up and told her that we drove over 50 miles because of the ad. She said that she could NOT put the double vision glasses into one, but she could give us TWO single vision glasses for the advertised price - plus the $20 for the extra tests. Terry paid her and she offered to mail them to our house. That was nice. So, now we wait. She said that they are guaranteed to be at the store within 14 days and that she will call to let us know when they are being mailed from there. So far, so good. It was nice to be able to get an appointment within hours of calling. The staff was polite and friendly. So, now we wait. read more