Very disappointed in AmeriGas and would give negative stars if possible. We are on automatic fill ups. A delivery request was created by their system 1/25/23 - and never fulfilled. On 2/16/23 we have an empty propane and no heat in our house - 39° inside! I called and spoke to someone who did not speak English understandably and gathered that our situation was escalated and they would call us with a delivery time. Four hours later, no call. Called the local number again and was transferred to a non-English speaker again. They took total responsibility for the mistake, told me the situation was escalated and that they would have delivery in 24 hours. I refused and said it should have been delivered anytime in the last 21 days and the house was freezing! They said they'd have a delivery estimate call shortly, hung up, and I still haven't heard from them yet so I will be calling back. This is unacceptable service and I strongly warn anyone away from using this service! read more

Amerigas - Order created 21 days ago and not yet filled! Propane is now at zero and tank is empty - not heat in the house! - Camp Verde, Arizona

Do yourself a favor and find ANYONE else. Big Business with no help, even when scheduled. Customer Service agents that can't speak english and don't know what the other is doing. Sent to wrong department 7 times. Wasted 2 hours of my time just trying to cancel my account because they don't include it on the Website. Waited for a live agent on chat that never responded after 24 hours! HORRIBLE Business. read more

This company caused significant damage to my property while filling our propane tank. The driver never said anything after it happened even though we were home. The whole thing was caught on our security cameras. I've contacted them numerous times and just get told they will get back to me. I've filed a claim with the BBB and attorney general's office. Now I am being forced to take them to court to repair the damage. I would never ever use this company. read more

Amerigas - Amerigas customer service - Camp Verde, Arizona

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I ordered and paid for propane on December 16th. Estimated delivery was for December 18-26. It's now January 7th. My tank was at less than 5% last night so now it's nearly 0. My order has been "expedited" and upgraded to "emergency status" yet I keep being told that my delivery will be in the next 24 hours. I have kids at home and now we have no heat and no hot water. I've called the automated system and I've spoken to the customer service representatives. Each time, the same answer. "Your delivery is scheduled by end of day today." Every time I order it comes a few days after the estimated delivery date but this is obnoxious. Where is my delivery? AmeriGas Propane, you've had my money for almost a month already. read more

Can't reach anyone at this location and corporate says doors are locked because they don't take walk ins but how are you supposed to get help??? read more

Impossible to talk to local office. Ordered refill 3 weeks ago, thank is empty "0". On hold with representative in the Philippines for 45 minutes . Still no delivery. Not sure delivery will be made before I run out. Moving my account to " Farrell gas" They actually have a person locally to talk to. If this program worked with NO STAR that's what I would give amerigas. read more

I can't believe how bad the service is with this company. They came in bought out the local companies, fired everyone and now they do a horrible job serving the area. We use them at the facility I work at, 17 tanks and 17 recurring headaches because America's can't figure out how to do any part of their job. I unfortunately use them at home as well because they bought out Flame... 18 day service turn around, they filled my tank but DISCONNECTED THE LINE and didn't bother to call. To fix that I had to make another 15 phone calls and schedule a service appointment. Unfortunately, "my district doesn't have automated scheduling available" so now I get to wait for the famously proactive (obviously not) and professional Amerigas rep to call me... that's how they do things, like it's 1935 or some crap. If you want to call for service it takes at least an hour on hold, then you get some person in an outsourced call center who politely tells you to kick rocks, if you escalate the situation to a representative that actually lives in the US they tell you to kick rocks with a shitty attitude. Check their Better Business Bureau ratings, there's 1500+ unresolved complaints all related to horrible service. read more

I have used these folks for a few years to fill my propane tank at my home. They really need someone to help them manage customer requests, bookings, delivery and general communication skills. The VM prompts you to use the online system to order, but that doesn't work. I have emailed to place an order with no response. When I call, they act as if they rec'd nothing. The office folks are polite and nice, but clearly the infrastructure of the business is lacking. For a company this size, its unacceptable. read more

Worst customer service! I bought a house on the 14th i need them to pick up the old tank and get it off my property and they refuse they wont connect me to a manager and keep connecting me to other clueless people on the phone, this company sucks. I cannot explain it enough go with graves or ferrel gas for the verde valley and beware of this company. This company is incompetent and rude. Completely disgusted and i recommend staying as far away from this company as possible. read more

After filling our tank when I wasn't home (no phone call beforehand), Amerigas put a lock on our tank and haven't responded to our several attempts to have them come back and restore service. Since it has been quite cold outside at night, it has been really hard to keep the house at a tolerable temperature, especially given the fact that someone in the house has severe health concerns. I've let them know this several times over the past week, and they appear to not care at all. I absolutely believe that this company should not have the right to conduct business in Camp Verde and I am amazed that anyone uses this company at all. I won't even begin to talk about the invoicing mistakes they've made as well. read more

Zero stars. Zero customer service. Their website is awful. They don't answer their phone, chat, or emails, but they sure take your money. Shop elsewhere. read more

Really dissapointing used them for several years, started off great but then was bought out my Amerigas, went down hill really fast, takes over an hour on hold to get a hold of anyone and they aren't helpful, changing companies immediately. read more

I called them because because they refused to leave a receipt when delivering - I've called last month and was told "that because of Covid they don't leave receipts" Today it was " have you gone out and checked the tank because they sometimes leave receipt on tank" REALLY - My tank is at the back of the yard so I am suppose to know that they sometimes leave the receipt on the tank - REALLY they also promised last month to e-mail the receipt I think that was just to get me off the phone as I never got the receipt read more

Before considering AmeriGas, I would highly recommend checking with the competition. I found AmeriGas the highest in refill cost per gal ($3.43 vrs $2.63) and yearly rental ($75.00 vrs $44.00). Compounded by Management's lack of response to return phone and mail inquiries. Because of these issues I have disconnected AmeriGas and have gone with the competition. Great company to gouge the customer. read more