This is a sham of a business. If you want to wait on hold for an hour, speak to someone who lives in a far away country, and be given a vague 2 week wait period for delivery, then this is the propane company for you! Out of gas? No worries! You can pay $300 for expedited delivery - unless there's cold weather. Then you're just out of luck and will need to wait the standard 2 weeks. No one speaks English, no one knows how to help you, and there's fees for everything. Several times now, I've waiting around for a delivery, just for them to not show up. It's nearly impossible to get a hold of anyone or get anyone to give you concrete help. Worst customer service. Worst business. Worst experience. Avoid at all costs! read more

Do not call or use AmeriGas! I called on Feb 14th, giving my name when she answered, and asked their price on propane. I was asked if I had previously bought propane from them. I said I didn't remember but if I did, it was over 5 yrs ago. Before she would give me their price she insisted she needed to find my account but then told me my account was closed. I said when was it closed. I asked 3 times but my question was ignored and she kept asking me questions. Several times I said I just want your price on propane. Question ignored. She continued to ask me questions. My address, which I gave. I figured she needed to know if I was in their service area. Then she asked for my phone #, which I gave. When she asked for my email address I hung up on her. Afterwards I remembered calling them 2 yrs ago and was told I had to set up an account first before they would give me their price on propane. I ended up giving my name and address and remember arguing with them about the need to set up an account when I only wanted their price. I ended up hanging up on them. Then I started getting post cards in the mail from them. I received the last one in Dec 2024 offering .25 off per gallon. read more

Amerigas is the worst company ever , so glad we decided not to go with them however the previous owner of our house did. Now we are stuck with a their propane tank on our property. They keep scheduleling their pick you up date when it is too warm and it'll leave rats in our yard. Meanwhile the company we are with can't put their propane tank in the right location and it is sitting on a empty lot that's not owned by us!! I would never recommend amerigas to anyone. read more

Have been disputing a billing error. Called several times. They always loose the dispute information even with a dispute reference number. Ask for a call back never get one. Last representative said that all local offices have been closed due to covid-19 and off shored. Update... So I called the corporate office. They did confirm that they did close all of their local locations to rein in how they were just giving better prices. He said that if I pay $99.00 to get on their special program I can have the amount Im disputing looked at and if approved I would get the credit in 6 to 8 months when I refill my tank!! I asked him why pay $99.00 for rates when I would only get it for what they sell it to everyone else? He said its their most popular program. If anyone has had this issue with having to pay to get regular rates please call the PUCO in OHIO to launch a complaint. read more