Some years ago, the local family-operated "Vineyard Propane" was sold to AmeriGas, but it was continuously operated by the local people for quite a while, then, as of late 2021-2022, they switched all the local matters to Cleveland, OH AmeriGas Call center, and, our calls to 508-693-5080 are always answered in OH, lately, by young, inexperienced reps with no finesse of the customer service, or, not respecting regionalized local needs. As you can see, the local center is marked "permanently closed" on the Android map, as I screen-captured today, I can only guess : ***why it is "permanently closed" when it is not,. AmeriGas does NOT WISH TO DISPLAY THE NEGATIVE FEEDBACKS POSTED on their location map and the business review, which they cannot have a control other than marking it, permanently closed. If AmeriGas HAS MANIPULATED the opening/closing of the business, as the last reviews were left 6 months ago, they are a dishonest business. ***Of course, the local AmeriGas center was open to receive our payment checks when we drove up to the building in the Spring of 2022. *** But, we had noticed their center number, 508-693-5080 was no longer answered by the local staff. When we called 508-693-5080, today, wishing to check the lock-in rate and the gas delivery, AmeriGas Cleveland, OH call center answered and suggested us to sign up "on-line account access", but we had signed up when Vineyard Propane was switched to AmeriGas, many years ago, but, after logging in, in 2022, this NEW INVASIVE disclaimer and other small letter restrictions were forcing me to agree not to challenge them, and, without agreeing the absurd terms, I could not proceed to the main webpage, to check the past history, delivery request, or payment, New sign up will make a customer to give up their right, or give up their lock-in rate, free tank rental remaining as a existing customer, and give in to AmeriGas' one-sided policyfor their "advantage, and defense." ***AmeriGas disclaimers even did not mention how they would protect our personal information when we call the call center. ***Previous Vineyard Propane and succeeding AmeriGas had always created lock-in rate for 12 month each year. But, now one of the call center reps today denied they would not honor the lock-in rate of the existing customers. I told this rep today, when I tried to call 508-693-5080 over a month ago, the agent gladly forwarded our message to the local center, and emailed us the copy of the original contract terms, with Vineyard Propane, and lock-in rate with AmeriGas after the ownership change several years ago. But, today, Aug 30, 2022, their call center reps' words are all conflicted and not honored the existing Vineyard Propane/AmeriGas customers. This made us VULNERABLE, and this is why we needed to verify the fact with the local service provider center in Edgartown Location, but they faked that the location/operation is "permanently closed". Too bad, even the former manager of AmeriGas (local operation after Vineyard Propane) in Edgartown has left the company since. I guess he did not want to handle the aggressive, tyrant changes we experience today. Now is time for us to look for an alternative transparent, reliable, communicative business owner. read more

Amerigas - captured on Aug 30, 2022 from android map - telling it is permanently closed to block the negative reviews from the customers. - Edgartown, Massachusetts