This branch's manager is wonderful. She tried to help me recover funds that the bank had stolen but…read morewas unsuccessful. This is the worst bank I've ever dealt with ... by far. Although this may be their best branch location, the bank itself is awful. If you're in the market for a new account, I strongly recommend you save yourself lots of frustration and go elsewhere.

This is my favorite bank in Panama City . I first moved here in 2005 after getting displaced from…read moreHurricane Katrina in Bay St Louis , Mississippi . We actually had a business account over there but when we followed our shipping customer at Port Panama City , they were using Wachovia. Wachovia sold to WellsFargo and I started having problems depositing large checks so I talked to Hancock after they took over my personal bank Peoples . They were so delightful and helping. Brenda Parker is one of the best Bank Managers that I've ever met . She always answers the phone and if you missed her, she will actually call you right back. They are very fast to get you in and out and you kinda get to know everyone. And they remember You. Not a lot of banks can do that anymore.

Most incompetent group of "Bankers" I have ever encountered in my life…read more I've been in on numerous occasions to inquire on rates for CD's and MMA's and no one seems to know what they are or what the rates are.... Better off going online and finding your own solution

Thieves. Scam Artists. Time wasters. I waited for someone to help me for over an hour on a 5 minute…read moreoverdraft fix. I prefer having face to face interaction and as a customer that should be respected. However, it should not take over an hour to talk to anyone let alone a customer. They wait until Sunday (the day they are closed) to charge me and then charge the $35 overdraft fee. This time it happened twice resulting in a $70 fee. They explained that they have an ATM but that was after the fee and I already explained that I didn't know that and that I prefer face to face. If someone doesn't want to do telemedicine because they are not comfortable with it then they go somewhere else which is what I am going to do. Do you know how many ATMS are hacked and or stolen? Why would I come by and put my money in an ATM late at night putting my money at risk? I asked them to close the account and paid what I owed but told them I'm not paying the overdraft fee because that was ridiculous. I understand they have an overdraft fee but they don't understand that I cannot always make it to the bank. My gf is with another bank (Innovations) and they gladly repaid the overdraft fees up to $300. They understand that the overdraft fee is outrageous especially when the fee is automatically taken out sometimes before the original charge has even gone through. Ultimately, I have decided to move to Innovations as my experiences with them have been more positive and everyone is more helpful there. Wells Fargo talks about equality but they are not for the lower or middle class who have to worry about overdraft fees and other such concerns. I suggest others stay away from this bank, even though they are one of the oldest banks in America they still do not have the banking system figured out.

My banking experience started as young guy back in the 70's. Back then there was a different feel…read moreto banking and bankers. It was kind of down home and personal. Today in 2024 it's practically nonexistent. Let me say I have held accounts all over the USA in the last 50 years. Today the manager Pam went out of her way and above the call of duty and hand delivered an auto finance check directly to me away from her branch. I mean who does that anymore. My respect for NFCU and the staff skyrocketed. The branch at Naval Station Panama City Beach is the kind of experience I thought no longer existed. Thanks Pam

Can't get on base to talk to someone about my account. Should move off base. There is a empty…read morecredit on navy Blvd they should by to make it more convenient

My experience with Wells Fargo has been one of the most…read morefrustrating and disappointing experiences I have ever had with a financial institution. I was the victim of a very clear scam involving fraudulent checks and activity on my account. I immediately reported the issue and filed fraud claims, expecting my bank to investigate and protect my account. Instead, Wells Fargo denied both of my fraud claims and refused to return the money that was taken from my account. What makes this even more concerning is that when Wells Fargo sent me copies of the checks involved, they clearly showed that the checks were written by an individual not the company I was told they were from. Despite this obvious red flag, the bank still refused to acknowledge the fraud. Even more troubling is that there were no fraud alerts, no calls, and no attempt from the bank to protect my account or verify suspicious activity. Customers trust banks to safeguard their money and identify unusual transactions, and in this case, Wells Fargo completely failed to do that. On top of the fraud issue, Wells Fargo also refused to honor the $325 promotional bonus that I was supposed to receive when opening my account. I did not receive the promotional code until after the account was opened, and their own website stated that I could provide the code by calling or visiting a branch. I made multiple attempts to do exactly that. I first tried to give the code to Raphael, who told me he could not accept it. I then attempted to provide it to a branch manager who was in training, and he also refused to accept it. Wells Fargo still is not taking any accountability for their lack of protection in this case. It is very clear they do not want to take care of their customers. I would strongly caution anyone against falling for their so-called promotional bonuses they are misleading at best, especially if you open an account online without working directly with a representative. In my experience, they do not honor what they advertise. This entire situation shows a serious lack of accountability and customer protection. When a bank refuses to stand behind its customers in cases of clear fraud and ignores its own promotional commitments, it raises serious concerns about how they treat the people who trust them with their money. I would strongly urge anyone considering banking with Wells Fargo to think carefully before doing so. Someone needs to investigate them - if you look at their reviews on google, trust pilot, wherever you will see many customers have basically the same type of concern. and they are not a institution that takes care of their customers but they dont mind taking from their customers. and its obvious. I also feel like something needs to be done and addressed before they continue to financially hurt other people.

it's a bank and they do bank stuff at this location so perfect score from me, and I won't blame…read morethem for corporate actions like closing other locations or protection of my account or information or people inability to use the legs evolution gave them to go inside

Banking in its easiest form. If I need anything, I can simply call Amy and she responds…read moreimmediately. Most importantly she does all the heavy lifting. I needed a second loan for a new vehicle through HelloCU, emailed Amy and she took care of the rest. I had a completed application, without having to press one key on my computer, in a matter of minutes that only required my signature. I couldn't be happier with the service and results of Amy and her team.

It really pains me to write a less than good review for TFCU, but this morning I was greeted with a…read moremessage from my auto insurance company, telling me that my payment could not be processed. Four o'clock in the morning and I have to wait for TFCU and H.I. to open in order to find out what happened. It would have been nice to contact me before my insurance company broke the news to me, but then lately I haven't been contacted about anything. edit-(After speaking with TFCU and my insurance provider this matter has been settled for now and was the due to H.I. dropping one number from this transaction process.) What the heck is Ty? According to the duck (duckduckgo), Ty replaced Genie. I guess Ty is supposed to be the younger, computer version of Genie24. Well, your Ty wouldn't talk to me, except to tell me your banking hours. At four in the morning, I needed more than banking hours. I needed to know today's balance, not last month's online statement balance. I wanted to know where my money went. I'm up in age and don't have a million $$$$, and I don't write checks that can't be cashed. (Yes, I was upset!!) Were there notices that went out announcing that Genie24 was obsolete? How did I miss them? More than 15 years with TFCU and I dislike artificial banking. It's pretty bad when the duck knows more about TFCU than this member does. Thank you to the young lady at TFCU for going the extra mile to find out exactly what happened. (Yes, I actually spoke to a human and she was very helpful)

Tyndall Federal Credit Union engaged in a pattern of conduct toward me that I can only describe as…read moredeliberate and deceptive. They terminated my vehicle redemption rights through an informal email that did not meet legal requirements. They held my vehicle for 46 days after telling me redemption was over -- while ignoring every inquiry I sent about the sale. They never provided a post-sale accounting I was legally entitled to receive. When I escalated formally they attempted to have me sign away my federal consumer rights through a release agreement. I declined. Equifax independently removed their credit reporting. Complaints are active with the CFPB, Florida OFR, and NCUA. This is not a frustrated customer venting. This is a documented record of institutional misconduct. I want to be explicitly clear on the release: I am aware that FCRA rights cannot be waived by a consumer. Federal statutory rights granted under 15 U.S.C. § 1681s-2, § 1681n, and § 16810 are non-waivable and cannot be extinguished through a private agreement - particularly one drafted by the party who committed the violations. Presenting a broad Release and Hold Harmless Agreement as a condition of resolution, when the underlying rights are non-waivable by law, may itself constitute an unfair and deceptive practice under Florida UDAP statutes and federal consumer protection law.

I've been with Hancock for a lot of years. Going back to Bay St Louis, Mississippi up until…read morehurricane Katrina put 32' of water over our house back in 2005. We were in shipping so we followed to Captain to Panama City , Florida . The port used Wachovia here so I did too. I had a personal account at Peoples bank. Hancock ended up bailing out People's and I ended up w them again. Wachovia changed to Wells Fargo (barf) and I had problems every week with the port check having to be signed by a manager. I happened to talk to a manager at Hancock and they helped me switch over which wasn't easy as I had half of that check going to pay fuel every Friday at 3am. They made it smooth. I ended up with a Line of Credit through them, and a bunch of my drivers changed over to Hancock. Everyone there is so friendly. IT's like walking into a room with a bunch of friends you know. I had some issues recently wheee I fell behind and I got caught back up but I really Appreciated Hancock working with me. I've had other banks here for various reasons . Like needing a branch to connect w my Dad when only Regions was there for example. You won't go wrong dealing with Hancock. The main Manager Brenda Parker treats everyone' just as nice as the next person. Doesn't matter how much money you have sitting in their banking system. Ill be with Hancock as long as I live near their branches

I was visiting my family during the holidays and my dad wanted to cash in his loose change he had…read morecollected throughout the year. He rolled most of it up and took it into Summit for them to exchange for cash. The tellers were so helpful and kind. The teller at the front desk was doing all the work and when the teller at the drive thru window didn't have a customer she came over to help too. This banks customer service is out of this world. I didn't realize it was a full service bank. If you need banking needs in Panama City, I would highly recommend Summit Bank.

This bank is disreputable and dishonest! For the past 8 years, they have charged my dead brother a…read moremonthly fee! As a result, his account (worth $800 in 2017) is now worth nothing! And, to add insult to injury, they are now trying to bill him overdraft fees since they have reduced his account to nothing! What a pathetic institution. Since he died intestate with no one on his account, they said there was nothing they could do! We buried him without a dime from this crummy institution! Do not use this bank!

Stacy D at pier park is an amazing associate. She helped us on many occasions and I can't thank her…read moreenough. she's a keeper