I've got to give it at least one star in order to make this review, otherwise I give it five zeros!. I bought a three wheel 20"cut push mower with belt drive. I can't even get a belt a belt cover or a blade through these people 20 inch they say they don't have. with my model number PSM 2020 they can't even pull the right mower up, and the lady verbally told me they don't update none of their websites at all so they're just about money and less about customers!!! So I will say this and I hate to say this but power Smart go f*** yourself!!!!! read more

Amerisun - Psm2020 20" cut - Outdoor Power Equipment Services Near Me - Arlington Heights, Illinois

Quality control on items shipped to customers!!! My order delivered 2 Feb 2026 of a 24" 2 stage gas thrower did NOT include several key components that precluded assembly and use!!! Three calls to the customer service number for a combined hold time of exceeding 60 minutes went unanswered AND several emails to customer service (including one customer satisfaction survey) went without a single response!!! read more

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I can't get a hold of anyone to return a damaged log splitter which I just RECEIVED today. So much for customer service. AMERISUN?? WHERE ARE YOU?? read more

Amerisun - Broken wheel arrived UNATTACHED to log splitter. Zero Customer Service. - Outdoor Power Equipment Services Near Me - Arlington Heights, Illinois

We purchased this snow blower off of AMAZON with a warranty! There was NO power cord with the snowblower advertised as ELECTRIC START. After multiple phone calls, multiple emails and multiple left voice messages and five storms later two of which were blizzards no return contact whatsoever! By luck I actually spoke with a human being, a live person today. She specifically stated that they do not return voice messages. She also stated that the power cord is an accessory NOT added to the purchase and that I would have to get one from a hardware store. This was never advertised on amazon. FALSE ADVERTISING at its finest! BUYER BEWARE! read more

Amerisun - Outdoor Power Equipment Services Near Me - Arlington Heights, Illinois

I would give it ZERO Stars as this company does not have any company skill for Customer Service, they do not care about the product they sell, only out for your money, SO BUYER BEWARE. I was given as a gift an Amerisun Model: AV8621S1 Self Propelled 21-in 170cc 3-in-1 lawn mower as a gift, due to I mower my neighbors yard who is elderly in Nov. I didn't get around to putting it together straight out of the in Feb, when the weather was mower, I mowed two lenghts (approx 15 yards and the self-propelled drive belt broke. This drive belt was installed at the factory, as per the instructions all the customer has to do is assemble the handle, put oil and gas in, and mow grass. E-mailed and call, they need a PO#, went back to neighbor, she cannot find it or deleted it on her e-mail as it was a gift and she paid in full, didn't think I would need it - brand new mower. I have been working with Amerisun and they will not honor the warranty unless I provide the PO#, I have the serial #, model, number date of purchase and explained the situation about the PO# and they still will not provide a new drive belt under the 2-year warranty which they refuse to honor. For the amount of money spent the products they sell and the reviews I have read, I would not have purchase this product. These products are poorly made and are nothing but a scam. If you wish to speak to a supervisor they will take your information and say a supervisor will contact you in 72-hrs. No call and it has been 2-weeks, BUYER BEWARE do not buy any products from Amerisun or PowerSmart all a SCAM read more

They do not answer their customer service phone number. Their recording says their open at 8am. Called at 8am and held on for an hour plus without a response. They have cleverly chosen music that have interims of silence. Giving one the impression that a representative is getting on the phone. There is no way to leave a voicemail message. There is no value in a product that will not perform the function for which it purchased. I will be returning the 40V snowblower. Do not waste your time and effort. They should pay e for my time and effort in attempting to assemble the snowblower. This item was purchased from Amazon during their Black Friday sale and they have extended the sale for this item. STAY FAR,FAR AWAY FROM THIS COMPANY!!! read more

Amerisun 21 inch snow blowers are terrible bought a new one broke plastic on first pull never worked after 2x then stopped working what piece of garbage read more

They could improve almost everything. Multiple items deteriorated after 1 year, but no problem because it had a multiple year warranty from Menards. Menards stopped selling Amerisum mowers so I called Amerisum, except there are no humans just a robo and it put me on hold for over an hour until the line went dead. Called back same thing. With this type of service you can not even order parts! I called that local BBB and they said they had "hundreds" of complaints on file going back several years. A Google search of the headquarters was more revealing as the office did not exist, it was just a mailbox drop on side of a strip mall. The mailbox address was located between a bridal shop and a wine shop! read more

Powersmart db1002 power washer. Used it twice blew apart the siphon connection. Requested replacement parts, not impressed. If it says powersmart try a DIFFERENT brand. Maybe the parts will show up. According to the rest of the reviews though I could be delusional thinking the parts will show. If the parts show up I'll tell you all. read more

Hoping to get a resolution to this problem...we have had our 2 stage snow thrower and used it around 10 hours total, and it is not throwing snow. Everything is turning but stops when it starts suck8ng up the snow... very disappointed. We have emailed the company and are stuck in snow currently, back to shoveling manually for now unless we can get help resolving third issue. Around 2 Years old... please help. read more

This company is a ludicrous scam, placed order 1/9/25, supposedly parts in stock, waited over 50 minutes to speak with a useless person. Asked to cancel and get a refund on 1/24, was told they issue a "request " for a refund, seriously. Horrible company & experience. Nicholas Doyle read more

Never returned my calls about my solar system and I found out they are out of business.

Bought a self propelled lawn mower at the end of season 2019. Good luck finding basic maintenance parts. I have no complaints out of the mower itself, its been great but trying to keep it in good shape is very difficult. At this very moment I'm trying to hunt down a new air filter..... came across this in the search results instead of an air filter. read more

21 inch self propelled lawnmower was delivered on 4/17/2025. after 10 mows both handles broke on 6/12/2025. company refused to fix or replace . Do not buy anything from the!! read more

Bought the Powersmart 1400cc lawnmower, by the 3rd time it was used the discharge chute was cracked as well as the air filter cover. Both these parts are made of cheap, thin plastic. Called their parts/service dept to order a new discharge chute($27), was told there is No airfilter cover to replace my cracked one. Then by the 4th use the starter pull cord broke. As I talked to their service dept, they were Zero help and questioned how these plastic parts got damaged and that there is No warranty on the part. I reminded Amerisun that 45% of this lawnmower is Plastic!! I've owned many tools and equipment and I've never heard total BS from a company like this. My advice is Buy Nothing from Amerisun because they Do Not support the products that they sell!! Beware of their service/parts department with many excuses. The one and only thing good about this mower is the engine is solid and starts easil. read more

I have been trying to order a replacement belt part for our snowblower for the last five months. No responses. The website constantly claims it is on backorder, and I cannot even get a measurement for an alternate part from a different manufacturer. There is no value in going through this organization to purchase a snowblower if they aren't going to back it up. read more

I just heard the company is no longer operating. I am in the middle of installing a major project, reroof, solar, and heat pump! I called county permits for them to check what was done and found issues with the work done, and now no one to complete them. I contacted the finance company and they are stepping in to get the work done with a new contractor. read more

Re Powersmart division of Amerisun: I purchased a Powersmart Lawnmower 9 months ago through Home Depot. The front end of the machine broke so that both front wheels no longer support the mower. Clearly a design flaw. The product is under a three year warranty according to the documentation. Here is a link showing the issue. photos.app.goo.gl/v8GoZW... It is clear that the issue is due to faulty design. However, the company will not return emails or phone messages. There is no way to get the item refunded or replaced. Totally unprofessional. Beware of this company. read more

Do not purchase any product from this company, they don't even have enough employees to answer their customer service phone line. They claim they have a three year warranty on their lawn mower, however no body will work on them and you must box it up and send it to them to be worked on. My lawn mower worked 9 times then the rear drive assembly broke, I know this because I spent $65.00 to have it checked out. The technician called their service number to check if they would send him a assembly under warranty but after being on hold for over 30 minutes he gave up. I purchased this through Amazon but will never make another purchase like this again. read more

As a past executive for an equipment manufacturer, it is appropriate to say that the customer service is abhorrent. I called to order an in-stock replacement wheel for their Powersmart lawn mower brand. It took three calls to finally reach a representative. The average hold time was 35 minutes. Two of the three times, when it was my turn to talk to a representative, the system told me to leave a voice mail, and I was then disconnected. The third time, I reached a representative, after being on the long hold. The parts order was placed, and I paid to have it shipped via FedEx. It's been 13 days, and I have not received the part. During the past 5 days: A) I have patiently left a message on the website and multiple voicemails for a shipment update and a callback, with no response. B) During the several calls for the shipment update, I've again waited on hold for an average of 35 minutes. Again, after waiting my turn to speak with a representative, I received an automated message telling me to leave a voicemail and was disconnected. C.) I still have not been able to speak with a representative about a shipment update (it's been 13 days). D) I am again on hold and waiting to speak with a representative. E) My turn to speak with a representative just occurred; I was disconnected. read more

Rip off, you'll never reach anyone and "All" of their products will stop working and you'll be left with a paper weight. litigation is the only way to recover what you'll spend on this garbage. better business has thousands of complaints and power smart refuses to respond to even them. go to a trusted brand, this is a scam company read more

Amerisun - BBB response to contacting powersmart/Amerisun - Outdoor Power Equipment Services Near Me - Arlington Heights, Illinois

I would like to register a complaint about the customer service line. I had contact with an agent that was unprofessional and spoke in a very demeaning manner. I was unable to find the model number and instead of guiding me to it he would say we are not going to find it for you multiple times and that I should have had all this info before I called and he was very rude throughout the whole conversation. Edgar Hernandez that's his name. When I requested to talk to his manager he said there is no way to talk to the manager then he shouted at me EMAIL US then ended the call abruptly. Please review the call it was Initiated from my phone 12:41 pm EDT 2021-05-27 phone number: 902***5590 In the end I found the model number online no thanks to him I called again he picked up and immediately hung up I am now unable to get in touch with anybody P.S. The lawn mower I have is only 6 month old and already broke STAY AWAY FROM THEIR PRODUCTS and it costs $320 so not a cheap one too read more

Bought a snowblower but it was missing a part. Thought I could reach out to the company for the missing part. Called 3 times (45 minute wait times) asking for the part and then telling me it will be sent out only to not receive it. They told me to send the snowblower back and they would send me a different snowblower only catch it would cost an additional $20. I hesitately fedex returned the snowblower and received the missing part the next day. Then they told me they had no more snowblowers and would have to issue me a refund. Minus the $66 I spent on shipping. Then ignored every email from from for a month and i still did not receive a return. Until I emailed them that I was going to report them to better business bureau, the next day I received the $20 and a went later received a check for the rest of the refund minus one penny??? The date on the check was the day after I told them I was going to better business bureau. I feel like they tricked me into paying to ship the snowblower back to them with no intention on refunding me. I will never buy from this company or by anything made by them. Completely shady business practices. read more

Run don't walk to someone else for your solar needs! I knew I was in trouble when the bank was calling while the guys were still on the roof regarding funding. Solar has never worked correctly! Been completely down for over a month! They have not answered or returned one phone call since the system went down 4/27/24! We are now going into June! read more

Purchased a Powersmart mower and on the second use all the oil leaked out. That was July 2023. Still unable to get it repaired. Not only is the mower under warranty but I bought extended warranty too. Stay away these people. They are smart...they sell questionable products, take your money and don't stand behind their product. Buy a Toro, buy used buy anything else, please do not waste your money. I am so frustrated at this point. I won't be fooled again. read more

I can not any any one to help me with a part. No one picks up the phone or answers e mails. I have called several times and was hold over and hour with no one answering. This is scam company and Walmart sales their lawnmowers but even Walmart cant help, I will never buy and lawn equipment from Walmart again, They represent the company and could no help me at all. Do not buy anything made by Amerisun or Powersmart. RIP OFF read more

What a rip off!!!!!!!!!!!!!!! I paid good money for a snowblower that broke down the second time I used it. I did manage to contact someone who sent me a return label. It was accidentally erased from my mail. I have been sending emails with out results. I have tried calling the company several times but you can not speak to anyone. I am looking at a substantial amount of money that I need returned. This company is ridiculous. Not sure where to go from here. I have an appointment with my lawyer to see if he has any ideas. This company should be shut down!!!!!!!! read more

No stars!! Trying to deal with this company is a nightmare!! I bought a powersmart self propelled lawn mower from Amazon. I have now been educated about buying from third party vendors from my daughter. After a few mowings, the handle bar broke. ​I tried calling them and they would not answer. Emailing doesn't work either. I am filing a complaint with the BBB against them as well as a consumer complaint in Illinois. read more

I bought the corded electric blower single stage and assembled it in the basement, tried to push it forward and it didn't slide at all along the floor? Put it in the garage and it only showed once and I had the Machine for over 2 months and then tried it outside my driveway goes down hill and you couldn't push it DOWN HILL . This Machine is a total piece of crap they wouldn't allow for the free shipping to return it, out of time limit, my point with this is it didn't snow so how was I supposed to try it ? Anyway I cost me 85 dollars to send it back and I will be calling Amazon back to see if I get any money back at all and to give them a piece of my mind, I live in New England and have had many different Machines and none of them were a larger hunk of junk then this Machine, do not buy Power Smart because it will be really stupid in the end , and Amerisun SUCKS! read more

I purchased 2 lawnmowers from this company, the first came out of the box smoking so I returned to Walmart, the second broke after 3 months, after spending days if not weeks I finally got som to answer on customer service number. They sent me a label to return it for a refund or replacement, I sent it back a month ago now no one answers phone or email so I guess I am screwed! This company need a civil suit filed against them. read more

They are impossible to get hold of and their product is not holding up at all. I obviously picked the wrong company. read more

Amerisun has poor service and a crappy snowblower. I received it yesterday, have an assembly problem, called the service number and am on hold now for 18 minutes. Amazon will not honor a return either. read more

I bought a lawn Mower from them thru Amazon and I'd didn't work! Amazon told me I had to contact them but their phones were down (per Amersun) for months and gave they some weird reason sayin it was a regional issue ( They are in the Chicago area). It took months going back and forth with Amazon and the Amazon would email them they would respond to Amazon. Finally I got a return shipping info and then I had to call Amazon again to get my credit. All this should be on my Amazon coments. read more

I purchased an 80 volt battery operated lawn mower from them through Amazon. When the product arrived it was defective and didn't work. After refusing to resolve the issue for months they forced me to pay over $200 to ship it back to them to get a refund of my purchase price. Amazon refused to help. I basically got fleeced for over $200 for a piece of junk that never worked. read more

If you need a lawn mower that will last more than a few months, go elsewhere. I bought a snow blower, and 2 lawn mowers, they all lasted months. But when you try to have warranty work performed, they will string you out for months and then they will not cover anything that there warranty says is covered. Customer service is the worst. Please pay a little more and you will get a product that will last. I went with craftsman, what a difference. read more

I can't get any help from this company. They won't respond to my emails, or phone message. My push lawn mower (Powersmart 170cc, 21 inch, 3 in 1), that I bought through a major retailer in Georgia in March 2022, does not work. The retailer suggested to call the manufacturer. I've only had this thing 2.5 months. After about 4 of 5 uses, the engine runs for 30 seconds or so, sputters, and then just stops. There's plenty of gasoline and engine oil in it. I can't get help and I need to mow my lawn. read more

I live in New Jersey and purchased a 2 stage snow blower about 5 years ago. It hasn't made it through ONE snowstorm yet!! The first year, it kept throwing off and chewing up belts! Amerisun/Powersmart rep, said to call a service facility, they recommended and gave me their name and number. After them picking the unit up, they said it was due to a washer on the auger pulley that was put on in the wrong location, causing it to chew up belts. So they fixed it and brought it back to me. The very next year/snowstorm, it kept throwing the belt off, and I had to put it back on twice before I quit and gave up, in anger and disgust with this cheap piece of crap!! I didn't use it the following year due to very little snowfall. But the next year we had significant snowfall, and a reliable snow removal machine would be needed. Unfortunately, mine was not that kind of unit! I hit a stick, maybe about a half inch thick, it broke a shear pin and continued back to damage the flimsy blades of the blower impeller! Service sent me a new impeller, but I had to take it to a shop to have it put on. So today, January 29, 2022, 8-10 inches of fine, light snow fell. Unit started right up, but felt like the front, snow collecting part was not tight to the belt housing area. Checked the bolt tightness, all nice and tight, so I proceeded to start clearing our driveway. I slightly bumped into the wheel of my car, the unit seemed to flex a little bit, and the auger belt got thrown off! I took it apart and put the belt back on, the first of 3 times today. It's freezing outside, I have no garage or shelter to repair it in, so I did I it in the snow...3 times! I'm DONE with this inferior machine! I'm 60 years old, and need a unit that's reliable, and built well! I'm too old to be doing this every year! read more

ive never physically visited amerisun in chicago but they have FANTASTIC customer service. some small parts shook off of my snow blower during use and i called customer service for replacements and had them at my door within two days. the customer service rep (stan) went above and beyond to help me. great customer service makes all the difference in the world. side note: they make a good product that doesnt break the bank. combined with their service its a definite win/win. read more

Amerisun - Outdoor Power Equipment Services Near Me - Arlington Heights, Illinois

Terrible customer service. Tried calling 2x. Missing auger cable, owners manual, engine manual and registration card. No call back from customer service since "all the lines were busy" and I had to leave a voicemail. How is that customer service? read more

just unpacked and assembled powerpack 21" selfpropelled lawnmower in less than half an hour. works great for my steep terrace. rear wheel drive far better than front. it is free wheeling when drive is not engaged. push and pull easily in tight spaces. read more