As a woman traveling with her son, arriving at 9:30 pm, awful, awful experience…read more They were 40 minutes late picking us up at the airport. When my son and I arrived at their office/ lot they gave me my car keys and told me to get my car. My car was not at the side of their building and I had no luck locating it at the dark back lot. I went to the office and they told me my key fob wasnt working and then they told me it was because my car battery was dead. I asked them how and why they failed to tell me earlier they said it wasnt their fault and then said as a courtesy they would offer me a boost. I was in awe that it took them that long to tell me that my battery was dead and had done nothing to try and fix the problem. They were awful to deal with, and made me feel very uncomfortable. Never, ever would I recommend them. The person who boosted my car, made it very obvious that I was inconveniencing them when they peeled out of the parking lot. I have no idea what they were trying to accomplish by not being upfront and then making me and my son feel like it was our fault. Not a nice feeling late at night.

‼THEY LOST MY CAR AND MY KEYS - AND REFUSED A REFUND‼…read more From start to finish, this was an absolute nightmare and easily one of the worst customer service experiences I've ever had. I am completely disappointed and frustrated by the total lack of professionalism, competence, and empathy shown by staff, including Vijay (shuttle driver), Sarah (receptionist), and Saran (manager). When we arrived to pick up our car, we were told it would be ready in 15 minutes. That turned into OVER THREE HOURS of waiting with no real explanation, no urgency, and zero accountability. We were repeatedly ignored and misled. They eventually admitted they had lost our car key and didn't even know which vehicle they were looking for. Because of their negligence, we were delayed from getting home by two full days, causing major stress, disruption to our plans, and significant out-of-pocket expenses. This was a complete failure of service. An assistant manager (name unknown) verbally attacked me, falsely accused me of being racist, and claimed I was "taking advantage of their small business because they are Indian." I was also accused of lying about providing the correct key and was mocked for not being able--or willing--to pay for the expenses they caused. This behavior was unprofessional, inappropriate, and unacceptable. When we finally got our car back, we were given cheap knock-off replacement keys, not a proper dealer replacement, and the battery died the same day. Losing a customer's car and key, lying repeatedly, breaking promises, and then insulting and gaslighting customers instead of taking responsibility is disgraceful. We are now pursuing this matter through small claims court. Do yourself a favor and book literally anywhere else. There are many airport parking options in Toronto -- this should not be one of them.

Excellent experiences so far. Great communication and friendly service. Always on time and gets me…read morehome safely. What more can I ask for ~~ Thank you Proper Livery!

The only way I plan on travelling to and from events from now on! Forget Uber or cabs, Let's start…read morewith the driver Paul. Arrives early, has your name posted on the I Pad's built into the back of the headrests which gives me the "I'm important feeling. Paul greeted my wife with an umbrella as it was raining on our night out and walked her to the car, opened her door for her and made sure she was settled comfortably before returning to assist me to the vehicle. Paul was suited up complete with a chauffeur hat. Once inside the car, Voss water is waiting for you but you can request other beverages. I'm a social guy so I chatted up Paul and he is a great person to speak to if you don't want to just sit quietly. Very polite and easy to speak to. Also a very important part of this review is to say that Paul is a great driver and I felt safe every moment of the drive. You can tell he has a passion for the road......Now let's get to the car......This car gets you there in so much style its selfishly good! The BMW 750Li has so much room in the backseat it felt like I was in a limo. I am 6 foot 3 and 400 LBS and I was more comfortable than I have ever been. Once we were seated Paul asked my wife her favorite color, she said purple. Next thing I know the ambient lighting in the car changed to purple!! I had full control of temperature, music, window shades and back seat lighting on a tablet built in to the middle arm rest. This car is so slick inside and out I felt like a celebrity. There are so many other features in this car that I forget them all but Paul offered everything it could do to make our ride amazing. Oh, and we arrived at the time we requested and Paul even picked up up a little later than we had advised because we were having a great time. He did this with no questions asked. Just told me to let him know when we were ready and he would be there........and he was! What great service from a great guy in a great car! I would recommend Proper Livery to anybody looking for a ride service. I will be using him again for sure!!! Thanks Paul!

It's a convenient and useful transit connection for travelers flying through Pearson Airport…read more Terminal 3 is connected to the airport's free Terminal Link Train, which runs 24/7 between Terminal 1, Terminal 3, Viscount Station, and nearby airport hotels. It's especially helpful for passengers connecting to the UP Express, since the airport train station is located at Terminal 1 and can be reached in just a few minutes using the free link train. The signage is easy to follow when moving between terminals and transit connections. The station area gives travelers access to airport transportation, hotel shuttles, public transit, and the UP Express, which can take you to downtown Toronto's Union Station in about 25-28 minutes.

Just landed and the airport has the walking escalator. Airport is pretty big. Going to gates D to F…read moreis a lot of walking. We had to go through US Customs to go through Gates F