I carefully selected the arrangement based on the description and image. While the flowers delivered were pretty, they were in a vase which did not in remotely resemble the one described and pictured. It's not even the material described; instead of being a reusable stoneware pitcher, it's a plastic vase with a sticker on it (not reusable). I contacted them thru the online ordering messaging app and received no reply. Be advised, apparently (according to the tiny disclaimer I found after digging) they can substitute arbitrarily and without notifying you, so you don't know what you'll get, and apparently "substitution" doesn't mean "comparable". Very disappointing. read more

Complete fail for Mother's Day! Ordered online on Saturday, May 9 6PM CDT with a guarantee for same day delivery for orders by 3PM. I got the order confirmation with no indication of any issues and figured it should be no problem for next day delivery - 21 hours in advance of the deadline for same day delivery. Went about my business on Mother's Day presuming all was handled. On Monday, May 11, I got a refund notice email with no other communication in between. What a set up! Completely undependable service with bad indicators. Either the order should not have been accepted in the first place or more timely communication on the delivery failure should have occurred. Complete inattention to customer satisfaction. Caveat Emptor! read more

Amy's Fresh & Silk Wedding Flowers did the flowers for a wedding that I was in. When the flowers arrived, we were all immediately shocked. Without even knowing all the other things that were wrong with the flowers, half the flowers were either browning or falling apart. Then I came to find out the price and nearly called this business myself to complain. The bride showed me pictures of what they were supposed to look like. The stems were wrong and they weren't even close to the right color. The flowers were sparsely and seemingly arbitrarily placed in the bouquets. I felt awful for the bride who began to cry before her ceremony. By the time our pictures were done all of our bouquets had completely fallen apart. This florist wouldn't refund any of the money. That's just bad business and in my opinion this was a total scam. I wish I had one good thing to say about the flowers, but there wasn't anything good. read more