I have started the process of divorcing myself from USAA (due to sheer ineptitude after the theft…read moreof my wallet) and opened accounts with Chase Bank today. I was very leery of the terrible google reviews for all Chase Bank branch locations within Colorado Springs. I did not want to get more hassles from this bank, after what I just went through with USAA. On a whim, I looked at the Castle Rock locations. There were 2 of them. The older location had the terrible reviews like the C Springs locations, but the newer location by the outlet malls had 1 review that was 5 out of 5 stars. Three people were mentioned by name in the review as being very helpful (Todd, Johnny, and Connie). Hmm, I decided I could drive up there and open the accounts. I called last Thursday to schedule an appointment, hoping to meet on Sat morning since I work during the week. The three people were not working on Sat. So, I decided to wait until Mon morning and take some time off work to do this. My meeting with Todd was set up for 9 am. I received a call back from Todd later that day, and he suggested that we meet at the Chase location on Baptist in Monument, so that I didn't have to drive to Castle Rock. Todd also lives in Monument. Todd talked to his manager Connie, and she approved the plan. Today was the appointment. Todd greeted me at the door, and we went into the bank. Todd talked briefly with the manager, who told him to use his desk. Todd went through the checklist of opening the accounts, and in the end everything was set up perfectly. A++ customer service !!! Thanks, Todd !! On a side note, the manager of the Baptist branch never came over to check on us, or to introduce himself to me. I believe they were short-staffed today, but I figured he/she could come over and say hi for just a minute. SO, if you are thinking about switching banks to have the instant text alerts for all your credit/debit cards, call the new Castle Rock branch and set up an appointment with Todd, Johnny, or Connie. These are the 3 individuals who had the great review before my dealings, and if Johnny and Connie are even half as customer-oriented as Todd was, they have probably the best Chase branch in the state.

Chase and I have a history together that is not great and completely at the fault of the bank…read moreitself. Don't let individuals, individual branches, or a corporation let you from having a good experience. I've been into this location several times now. Every person there is very kind. Their staff seems to have a good time working there. They have all been very helpful, and if I have any business to do with Chase, I'll come back here.

Parked in the private lot and walked into the lobby to close an account. The teller greeted me and…read moreI thought I had to wait for a banker but I didn't. The teller closed my account for me and all I had to do was wait for an approval from a supervisor. Not a lengthy transaction.

Completely incompetent. Instead of a simple name change on credit cards - requested multiple times…read more- they canceled all my cards and reissued them in the same name. Either poorly trained or simply not to be trusted with my money.

After five years and over $50,000 in payments on my wife's car loan, ENT Credit Union repossessed…read morethe vehicle over 52 cents -- yes, literally fifty-two cents. We were less than a year away from paying it off, with $15,000 in vehicle equity. ENT locked us out of our account so we couldn't even see the balance or fix the issue, gave no courtesy call, and then turned around demanding we refinance (if approved) and pay all towing and repo fees they caused. This is how ENT treats loyal, long-term customers: no loyalty, no fairness, just pure predatory behavior designed to strip away equity and trap borrowers into new fees and loans. I am sharing this so others know: watch your accounts closely, because ENT Credit Union will not watch out for you.

My atm card was not working and they helped me get it replaced. Customer service was great.read more

This is not a review of any particular branch but Wells Fargo itself. Went to complain about why I…read moregot a $10 service charge when I thought I did everything right per each account to avoid a service fee. Come to find out, you now need to keep $1500 in checking along with some other transfers or direct deposits. Let's get real here guys. How many people have $1500 to just lay around in a checking account? This isn't the first time they've made surprise changes. Been with Wells Fargo for close to 40 years and stay only because they hold our mortgage. I can't understand why they would do this. What's the point? Im sure you don't need the $10 bucks.

I go to this Wells Fargo for my job, mainly to drop off deposits. I have never had an issue with…read morecustomer service or the time it takes. Granted, I came very early in the morning so I don't know how busy they can get. But as far as I and my coworkers are concerned, we've haven't had any problems while banking with them. Andria is very nice, so is Robert, and Charlie (I most likely did not spell everyone's name correctly).

1st Bank acquisition by PNC is a disaster of an experience for customers. This should be a business…read morecase on what not to do. I'm in a line of about 20 people- appears to be 2 tellers with managers looking over their shoulders. It seems that they are training on us. No deposit slips were sent out. Digital banking not working. people in line are saying that there were many layoffs before this. 3 employees at bank desks who are just standing there. Looks like PNC does not need to retain 1st customer. My husband is researching alternative banks as I wait in line.

I needed to get smaller denominations of cash for my wife's upcoming cruise. When I first walked…read moreup to the double doors Ethan was there to open the doors for me and to say good morning. Well thank you very much! Good morning to you as well! Next, I waited a moment for a teller. One was with another customer and one was busy with something else. That's when Abbey, the teller manager came from off the floor to ask if she could help me with a smile on her face. I enjoyed our verbal exchange as she gave me back the smaller denominations. Ethan, again, opened up the doors as I left and said goodbye. As I was walking to my car speaking to my wife on the phone she told me I made a minor mistake on my denominational amounts. I got to have the doors opened up for me again and the enjoyable pleasantries another time with both Ethan and Abbey. I left a second time thinking that these two wonderful individuals deserved some recognition. Thanks to both of you for getting my day off to the right kind of start!

Ericka was so helpful helping us with family matters! She took her time explaining everything and…read moremade sure we were taken care of.

Love having a friendly local bank right in the grocery store! If you just need the ATM, they have…read morethat too!

It's rare to get good customer service anywhere anymore, but every time I need to do my banking, I…read morereceive some of the best at this branch in the king Soopers in Castle Pines. Karen Helped me a ton with a mistake from employer and a check he wrote out wrong, and then there is Chris, (My wife and I call him Schmitty, the character from New Girl) who is always smiling, calls me by name, and shakes my hand after every transaction. This is my Bank, you should make it yours.

What rude people! Must be a bad day. No one here and still had to wait to make a lobby deposit.read more

Emmett was so disrespectful. I asked to speak to someone else and he threatened to send me to the…read more24 hour line where I would have to wait a long time to get my issue resolved. And now when I try to call that branch my call won't go through like they blocked my number! Really sad

I have banked with FirstBank for over 10 years and the service I've consistently received is top…read morenotch. Recently, I went in to this branch for help with my business account and Christie was extremely knowledgeable and helpful. I don't see myself banking anywhere else!