This one is a hidden gem for ice cream. You get a lot more ice cream for the bang of your bucks…read more This is a family run business and it does have their feel to it. My wife and I always come here for ice cream when we visit Knoxville downtown. Highly recommend anyone to give this a try.

We love supporting local businesses. We had delicious ice cream from @thephoenixpharmacy located in…read more@downtownknoxWe were warmly greeted by Levi, so cool he & Levi share the same name. The service was superb, my ice cream sundae was sooooo yummy! Levi enjoyed his vanilla ice cream in a waffle cone. The aesthetics were super cool! There is an actual pharmacy in the space too! And you know that we love JESUS and to see a "God Loves You" postcard from @vvbcknox was extra special too! Please always be reminded that God surely does love you. On this Memorial Day, we remember all of our service men and women for their bravery and selfless sacrifices. May we love one another; celebrate our differences and spread love with one kind word at a time. Thank you @thephoenixpharmacy for your hospitality and for making us feel so welcome:) We love your family owned business and hope to come back again one day. #phoenixpharmacy #downtownknoxville #downtownknox #eatlocal

I'm not in that area often. Was recommended Best hotdogs. Maybe but I've had better. Friendly…read moreservice & atmosphere no less.

Went into to buy a few items and pick up my photos I went to check out there were two girls working…read morethe check out she ran my card twice and said the first time it didn't work when it actually did and charge my credit card twice. They were both talking and looking at their phones not paying attention! Juts be aware when you come here to look at your information who knows how many times they have done this to other people and they not caught it.

Pharmacy service should be less than one. Husband switched to another Walgreens last year and this…read moreus a convenient location to drive through but not worth that convenience. Asked for automated notification of meds for MONTHS. always says set up for next time. When next time, no notice, get a call tell them about it, get an apology and they put it back even though they agree on the phone that I can pick up by next time. When ask fir manager always at lunch or not in.

Kara and the staff at this Walgreens location are by far the best team at any pharmacy I have ever…read moredealt with. Ignore the negative Google reviews from the pampered children that frequent this place. They have yet to realize being a grown up is hard. I am a UT student as well but don't expect the world handed to me on silver platter with a brand new car I didn't earn. Kara and her team do a fantastic job and work their tails off to care for all their customers even when the customers don't appreciate them. I will fill my prescriptions here for as long as I work downtown and go to UTK.

I went into Walgreens to buy Plan B and the older lady who rung me up made judgmental remarks…read moretoward me. Plan B doesn't equate to abortion, it's a contraceptive method similar to condoms, it's just an emergency contraceptive method. I refuse to be shamed for doing the right thing and preventing an unwanted pregnancy. Just ring up the item and keep your opinions to yourself next time.

Went to this location while on a weekend getaway. Was fully stocked and semi-busy when I went. Very…read moreconvenient location.

They are so short staffed and having issues getting medications I have moved my prescriptions to…read moreanother pharmacy.

The actual store is well-organized and stocked. They have a small Kroger grocery section, if you…read moreneed a necessity while you are out and about and don't want to head into a big store. I have ordered photos and photo gifts on several occasions and only once has my order been damaged/incorrect, which was promptly corrected. They often have great sales on photo items (30-60% off), so definitely use the app and search for promo codes before ordering. The staffing is hit-or-miss with both promptness and friendliness. I feel like it is often one extreme or another. It is very clear from the reviews and my own experience that the pharmacy itself is the major sore spot of this Walgreens. Having twin kindergarteners who bring home every germ imaginable, we have been here numerous times for prescriptions in addition to flu and COVID shots/boosters. The first time I brought my three young kids for their shots, making the appointment two weeks in advance. We arrive and after waiting 45 minutes, they tell us that they did not have any kid vaccines thawed for use. What was the point of my appointment that could have been referenced and prepped for in advance? We returned a year later for the booster shots, also having made appointments weeks in advance. I even called ahead to ensure they had vaccines thawed and ready. When we arrive, they lost the paperwork and we had to wait a half hour for them to print it so we could fill it out again. We waited another 45 minutes (1 hr 15 past our appointment time) to be seen. The nurse administering the shots was patient and efficient, I just wish they had seen us at our appointment time so that we didn't have (too much) time for our kids to get their nerves worked up. The wait at this pharmacy is always brutal and they are often disorganized upon pickup. They have lost our prescriptions on two occasions and often forget to give us the spoons/droppers, etc. to administer the meds. I have never encountered as many disgruntled pharmacy patrons as at this location. We will likely switch to a different pharmacy for med needs in the new year.

Pharmacy has horrible customer service rude short and unhelpful I mean come on I know we are all…read morebusy and short staffed but you don't have to be rude

Quite honestly, this is probably the worst pharmacy in Knoxville. It took me 70 minutes to pickup a…read moreprescription that had been filled days before. After multiple, aborted attempts to pickup my prescription, resulting in several drive-offs, I decided to wait it out and pick it up. The drive through line was backed up to the road. They had blocked the 2nd drive through lane with shopping carts, creating a single lane of cars that stretched around the building and into the road. After waiting in the line for 40 minutes, I went into the store and discovered a line of people waiting at the pharmacy that matched the drive through line. After 70 long minutes, I was able yo pick it up.

From the owner: Walgreens is a trusted and convenient local health destination that millions of Americans rely on…read moreevery day. Our founder, Charles R. Walgreen Sr., was known for finding new ways to connect with customers on a personal level and treating each person like a guest in his own home. For over a century, we have expanded that personal connection through our network of neighborhood pharmacies and our innovative health services and products. The foundation for all of this is our trusted pharmacy expertise, and our team members who provide essential care that helps people achieve better health outcomes at an affordable cost.