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Anderson HVAC

3.0 (2 reviews)
Open 9:00 am - 5:00 pm

Services - Anderson HVAC

Fireplace cleaning

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Hearth and Home Distributors of Utah - One of our linear fireplaces!

Hearth and Home Distributors of Utah

(5 reviews)

On time, efficient and got repairs done quickly! Highly recommended!! Had to wait on a part and…read morecame right out to install it when it arrived. Highly recommend giving them a call. Price was reasonable for work done.

I recently built a new home is West Farmington and purchased 3 linear modern fireplaces (about $12K…read moreworth) from Hearth and Home. They were installed during the construction and during installation I was not asked where I would prefer the ventilation on one of the fireplaces to exit, and they ended up venting it directly over the vanity in the master bath. This interfered directly with vanity lighting and design. When I moved in, not a single fireplace was working. None of them would light even after checking all electrical and gas connections. After multiple calls and nothing being returned, I finally spoke to a manager, and Tyson with service made an appointment and came out to the house. Finally 2 months after moving in we had 2 working fireplaces. The third was broken, so a part had to be ordered. An appointment was scheduled for installation 2 weeks later, and nobody showed. I sat at the home for 2 hrs waiting and nothing. 15 mins after the appointment ended, I got a text from Tyson saying that the part hadn't arrived yet. I was understandably frustrated for my wasted time and poor communication. That part was finally installed 2 weeks later, literally 3 months after I moved in. But that is not all, the first time I turned that fireplace on and ran it for about an hour, the glass heated and shattered. Now I again have a non-working expensive fireplace with shattered glass that I have to put cardboard over to block wind from coming into the master bedroom. I was told a week ago that new glass would be ordered and that I'd receive a call this week with details and an eta of installation. I haven't heard anything so I called today. I was told that nothing has been ordered but that they'll work on that today. I'm frustrated with the poor communication and poor customer service. Even after spending thousands of dollars with this company, they can't seem to get me decent service or working fireplaces. I'm also concerned that this fireplace is either used or after market because of all of its problems. I would strongly recommend against using this company, and will not do so in the future. Corey Rood MD

Anderson HVAC - fireplace - Updated July 2026

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