I went into this store after speaking with another employee at a different branch in walla walla. I…read morespoke with Yifan to get clarity on how to amend my tax returns after messing them up. Yifan listened to what I had to ask and made sure he understood the situation I was in. Then after we both made sure we knew what happened and what was wrong he explained simply how to fix this issue and go from where we were to make sure everything was squared away. Yifan was a massive help and I will be sure to consult with him in the future if any more issues arise.

Just Awful. I understand the lady helping me was new and that was fine. Every time she had a…read morequestion to one of the more knowledgeable people they would just say look it up. I get that to the extent that you want people to learn but in the meanwhile it took an hour 45 minutes for something that should've taken 45. My taxes still aren't done except for federal because I didn't want to be there another hour while we figured out how to do a non resident state form. I went there to have someone help me who was more knowledgeable than me since I was dealing with a bunch of different types 1099s and that did not happen. Turns out I knew enough and could've plowed through on my own and saved my money. I left upset not because I owed federal but because I owed H&R Block for awful service. Just to say again the lady who helped me, while unknowledgable, did a fine job. It was her coworkers who should've realized she was out of her realm and stuck around to help instead of handing books over about tax laws.