I am on a shared account with my minor daughter. When calling to see why they blocked her debit…read morecard purchases, I was told to be quiet by the representative on the phone when helping answer security questions since my daughter did not know these answers as she does not deal with account issues. They refused to talk to me, although it is a joint account. Do not get an account here, terrible customer service.

The drive through is very efficient, but sometimes you have to use the lobby. Today it was both…read morepacked and festive. They were giving away cookies today and you can always get a cup of coffee here. The people behind the counter are always helpful and very personable. There is ample parking at all times. Usually there is no wait here, unless you decide to visit on the last day of the month. As with almost all financial institutions, deposit rates remain pathetic with a 5-year CD paying 2.5% here. When will rates return to 4% or higher?

Jim Tackett and his staff at Baker Boyer Bank rescued our real estate purchase. Due to the poor…read morecondition of the property our lender refused to fund the loan. We were referred to Jim a week before our scheduled closing date since Baker Boyer offers loan programs for these situations. The seller (H.U.D.) was reluctant to provide us with an extension to close escrow so our transaction seemed doomed. Jim and his staff worked a miracle and we closed escrow on time! Jim and Janice could not have been more accommodating and efficient. We live in Richland so initially I was a bit reluctant to work with Jim since he is based in Walla Walla. Jim utilized the staff at the Kennewick branch for our documentation collection and they were equally proficient and professional. Without Jim, Janice, and the rest of the Baker Boyer team our real estate transaction would have been lost. It goes without saying that we highly recommend Jim Tackett and Baker Boyer Bank and will will certainly do business with them in the future.

From the owner: Baker Boyer is the oldest independently owned community bank in the Pacific Northwest. We are…read moreEastern Washington's trusted financial advisor, serving the Walla Walla Valley, Tri-Cities and Yakima communities, providing wealth management as well as personal and business banking services. Baker Boyer is the only local family of wealth management experts that help grow, protect, and secure family legacies for generations. Banking products are provided by Baker Boyer, Member FDIC and an Equal Housing Lender. D.S. Baker Advisors provides its clients access to a broad array of products and services, including FDIC insured banking products as well as non-FDIC insured trust and investment products.

Great advisor, very personable, always responsive - been using him for the past three years and…read morehave seen positive returns.