Brian!!! Thank you so much for showing me excellent customer service! He was so nice and helped me…read morefigure out my iPad situation. I would definitely come see Brian at computer software and accessories. He is a total asset to London drugs!!

Very clean very friendly I usually go there for the post office, but the odd time I get caught…read morewandering through the store seeing what the vast selection has in store for me.

Dishwasher kept stopping before the cycle was complete…read more Contacted Parnell's to arrange for repair. "We don't do that." (Even though their sign says they do appliance repairs.) So I research the problem and buy from Parnell's the control panel that the internet suggests, for $384. I change the panel. Seems to solve the problem, for about a week. I tolerate the problem for months. Then call Parnell's, as I heard they now have a repair guy. I described the problem and they order "the part". Repair guy comes over, swaps out a sensor. He's there 5 minutes. Says he does this all day long. He won't hang around even through a short cycle, to see if it works. $250. Guess what? Doesn't work. Several calls to Parnell's to get the guy back to solve the problem. He comes back. Says the sensor solves the problem about 50% of the time. Clearly not THIS time! Says we have three options: Pay for another sensor (which apparently has a 50% chance of working), or suck it up, or, if I want my money back they can remove the "new" sensor, and the dishwasher won't work at all (because my old sensor is "long gone"). That is the OPPOSITE of service. That is a complete screwing! Don't let this crappy company screw you!

Our microwave bit the dust and Parnell's had the right replacement in stock without having to wait…read moreweeks for a back order to arrive. The service and price were excellent. Highly recommend.

I know the store was just remodelled and new Manager form Kamloops (Karin) was awesome to deal with…read more- I know they have staff issues but he was awesome - give the store a try and ask for the new Manager (Karin) excellent

It isn't a good idea to lie to your customers. When we bought the headphones, he were told if…read moresomething happened it was an across the counter exchange. When we went in, the "warehouse manager", who was working the front counter, told us " they have never had a straight across exchange". A blunt BS lie, because we have been shopping at that exact best buy for many, many years, and have used the warranty on many items including headphones, many times. Tile to start shopping at another store

I brought my phone to Best Buy to have a screen protector installed, and during the process the…read moreemployee dropped my phone. The frame now has a scratch that was not there before. They only offered $30 compensation, which is nowhere near enough to repair any damage on an expensive phone. Customers should not have to worry about employees damaging their devices during a simple service. Very disappointed with the professionalism and carelessness.

Received the most piss poor service at Best Buy mobile Kelowna. My dad was buying a new galaxy s22…read moreand she ended up selling him a galaxy flip. I understand being new but she was giggling about it when trying to tell her co workers who just walked by. Jessica then continued on still without a sorry. Been here for over an hour - past hours now. Absolutely no acknowledgment from her about messing up the phone and the plan.... As a former Best Buy employee in Vernon - it's disappointing to see how DOWNHILL the customer service experience is. This has been extremely frustrating. I won't be coming back to Kelowna BBMobile. She literally messed up so bad and we're thankful we just ended up returning it entirely. She either needs to be rerouted to a different position or have an extensive amount of training as she had tried to completely downgrade my dad's plan. Thankful for the customer service staff who pulled through around 7:20....

Easily the worst source store I have ever been to. The staff are extremely ignorant and don't care…read moreto acknowledge their customers; they can usually be found standing in the back texting, goofing off with their other co-workers (usually having inappropriate conversations). It's clear there is zero professionalism nor enthusiasm/pride in what they do. The last time I went in there to buy a tripod but couldn't get one of the dummies to open the display they were held in - too busy socializing with their friends (who didn't work there). Poorly run to say the least.

In agreement with Jordan D. of Victoria on the general attitude of the staff. One staff member in…read moreparticular displayed an arrogance I have rarely seen in a customer service person, to such a degree that if this individual was working for me he would have been given an instant dismissal.