I can see what the previous two commenters mean by cheaper than other homeware stores and not as well displayed.
But thinking in the business mindset, I can understand. The area is obviously not as rich as garden city or carindale, hence it tried to satisfy the demographic there. People who want practical/ pretty things without exuberant price tags.
They try to fit as much as they can into the store, which saves ( me personally) time going to four different places to look for things. That explains the not so amazing displays and somewhat full shelves.
Being in Sunnybank plaza, I can vouch that you'll find the best service/ best non native English speakers there! They stock maxwell Williams, salt and pepper and chests of cutlery, and do awesome flower arrangements too! The two (maybe three?) girls there are always friendly and try to help you find what you're looking for or ordering it in for you ( from their impressive list of suppliers). Very rarely, you'll run into what I can only assume is their delivery guy/ maybe owner of the franchise? , just filling in for one of the girls. He's a bit stoic, but you can haggle a bit with him ;)
As a store in Sunnybank, I'm pretty satisfied with the service, variety and quality considering the price of things. If you're coming from a Westfield etc, think of it as high end homewares meets craft store. read more