I had booked at the East Croydon branch for waxing, manicure and pedicure. After my waxing was completed which also required a lot many goes as i had to point out left patches, i was sent to another branch for manicure and pedicure. . Unprofessional as i was made to wait for 30mins and then told to use another branch if i had to get services done. I had repeatedly told why i am asked to go to another branch when I had called and prebooked but the staff didn't help. I had to travel next day and they didn't seem to understand due to lack of time management. You can't estimate how much time you take then stop taking bookings. I had to go another branch and the staff looked less pleased. I got shellac done on my nails which didn't last for even a day. I had to get it redone as it was engagement party. Absolutely bad. Please make sure you go to better salons.View less read more