Just called Magnolia & Steel for a little something-something for Aunt Gail on a special day of…read moreremembrance and once again, they knocked it out of the park. The bouquet they created for Aunt Gail just oozes "you are precious and loved so very much". I honestly don't know how they do it except they, Magnolia & Steel, are artistic angels. Thank You ALL ever so much for just being who you are. You bridge the miles between me and Aunt Gail through your artistry. God Bless and again, thank you. Sincerely, Peggy S.

From the owner: Custom Floral Arrangements, Weddings, Seasonal Decorationsread more

I'd ordered from one of the 800 numbers for flowers for the passing of one of my best friend's…read morefathers. At the last minute they called and said they were unable to fill the order. When I called Allen County Florist and explained my situation they did a beautiful arrangement and delivered it immediately. I was grateful for their service and their kindness.

The service over the phone with Tish was excellent. She was efficient and understood our needs…read more Loved the arrangement.

During a recent visit to Kentucky, I was searching frantically for flowers for my patent's grave…read more My go to florist was closed as were all others in the region...except Connie. I'm so thankful that a Google search led me to Connie. She was quick to respond to my calls and texts and was so accommodating and sweet. Within a couple hours of contacting her, Connie made me a beautiful flower arrangement exactly as I had requested AND at a small fraction of what I expected to pay. Plus...she did all this on a Sunday morning! Her customer service, attention to detail and quality of work are just amazing. I wish I could give her 10 stars!! Thank you so much Connie!! You did me a huge favor and I will not hesitate to recommend you and your shop to everyone I come across!!

Connie is absolutely amazing! Needed some rush flowers and not from the area and she took care of…read moreme. Very friendly, very professional and great price. I highly recommend her!

We ordered flowers, the "Sweetest Touch" bouquet from this shop to send to a close friend who had…read moresuddenly lost her mother. We specifically looked for a small business to support instead of a chain. My mother placed the order after seeing a bouquet design on the shop's Facebook page that she really liked. She specifically requested a similar look and asked that eucalyptus be included. She upgraded to the premium option for $69.99 to allow flexibility in achieving that design. She attempted to call to clarify details but reached a recording directing her to order online instead. After tax and delivery her order total was $91.79. When our friend received the bouquet on Saturday, she sent us a photo. Unfortunately, it looked nothing like the inspiration image in terms of overall flow and design. (To be clear, our concern was not about color substitutions or specific flowers being out of stock, but about the structure and aesthetic of the arrangement.) I contacted the shop and spoke directly with the owner. I explained that we were disappointed with the design, specifically the way the flowers were in rows. During the conversation, I felt the owner was defensive and frequently spoke over me while I was attempting to verify order details. She suggested my mother may have been confused about what she ordered and mentioned that certain flowers had been replaced due to availability. She also noted that the eucalyptus included--approximately a stem and a half--was added "as a favor," despite the upgrade to the premium bouquet. The owner requested a photo to confirm the arrangement had been delivered properly. I texted her the same photo our friend had sent us. She claimed the image appeared edited or inverted, which it was not. (The text on the card is clearly readable in the photo.) She then suggested it was simply taken from a "bad angle" and then implied it was because the card had been opened. When I reiterated that the bouquet was for someone grieving the sudden loss of her mother and that we were simply disappointed in the design, I heard laughter from the shop owner. Whether intentional or not, given the context, this felt extremely hurtful and inappropriate. She stated she didn't mean to laugh but she didn't see the difference between the photo online and the bouquet we received and that even her other designer didn't understand. The owner asked whether the recipient herself was unhappy or if it was just me, and offered to send an additional vase of flowers. I declined, as our concern was about the design we had already paid for. She suggested my mother should have requested a custom arrangement or increased her budget. However, as floral professionals, we would have appreciated clearer communication upfront about what was possible within the selected price range. There were other arrangements displayed at similar price points that appeared more cohesive, fuller and thoughtfully designed. The owner ultimately offered 50% off a future order. Unfortunately, we do not live locally, and our friend was only there temporarily for the funeral. More importantly, we did not feel comfortable placing another order after this experience. What would have made a difference was simple acknowledgment: "I'm sorry we didn't meet your expectations. Let us make it right with a replacement or refund." That level of accountability and empathy goes a long way, especially when flowers are being sent during a time of loss. We are sharing this experience so others can make an informed decision.

I called BG Bloom from out of town. I spoke to the owner, Andi. She is so easy and delightful to…read moretalk to. Andi went out of her way to make sure the flowers were what I wanted. My friend, who was receiving the flowers, was having surgery. Andi made a special trip to her home to make sure she received the flowers and offered to redeliver the next day if needed. That is Real Southern Hospitality! She kept me updated and sent a picture of the exquisite arrangement. The flowers were fresh, beautiful and tastefully arranged. ( I even asked if the flowers were real!). They were! I am very pleased with BG Bloom Room. They are an exceptional florist! Thank you Andi with BG Bloom. You make the world beautiful in every way!

These folks know their stuff! Very helpful and super intuitive! I got exactly what I wanted…read morewithout having to give too much detail!

Ordered flowers over the phone for my mothers birthday. They were extremely helpful and reasonably…read morepriced. Flowers were delivered in a couple of hours. Great service!

I picked up this Christmas arrangement on December 1st. I kept water in the dish. Today is…read moreChristmas (3 weeks later!) and the arrangement is just as beautiful! I'm so happy with Gallatin Flower and Gift Shop! Merry Christmas!!

I ordered a Christmas centerpiece for my sister and her husband. Very nice arrangement was sent and…read moremy sister was quite pleased. I am a retired florist (50 yrs) and glad I found Gallatin Flowers and Gifts. Not all florists I have used in the past are up to my standards. They do exceptional work and I highly recommend this shop!

Very happy with Clay County Florist. Wonderful customer service, timely service, and quality…read moreflowers. I called from Washington state a day before mother's day weekend and Clay County Florist full filled my hopes. Not only were they a joy to speek with over the phone but they also delivered the flowers same day (Thank you). Due to distance my mother often recieves flowers so for the Celina, TN area, Clay County Florist is the best I have experianced yet. Their number is saved in my phone.

We ordered a sympathy arrangement last minute. It was delivered in plenty of time and was the most…read morebeautiful, all white flower arrangement I've ever seen! Extremely happy with the service and arrangement! Will definitely be repeat customers!

I could not be more happy with the arrangement Tyler made for me!! I walked in this afternoon to…read moretry to get something for Mother's Day. He didn't have anything already made but he never hesitated and got right to work making something for me. He asked for my opinion on everything that he put into it and made sure that I loved it before I left. Thank you, Tyler!! My mom loved the flowers and so did everyone at her work. I will definitely be back!

You never know when ordering an arrangement from out of state if the order will meet your…read moreexpectations. I couldn't be more pleased with the floral spray we ordered from Texas for a graveside service in Dixon Springs. It was stunning!

From the owner: Friendship, romance, or sympathy -- our shop is here for all of those moments that deserve a little…read moreextra to show someone you're thinking about them. Our locally-owned floral and gift shop is giving Carthage a variety of ways to brighten up someone's day, from elegant bouquets to unique gifts. We also provide full arrangements for events like weddings, and we use fresh, high-quality flowers in both traditional and contemporary styles. And because we're a small, locally-owned business, we can bring our attention to detail to every arrangement we do. We'll even deliver them right to your loved one's door. Create a memory that will last, and make the extra effort to show someone you care.