Annie's never misses when it comes to quality and efficiency. One of the best body shops if not the best body shop I have ever had the pleasure to experience. read more

Did body work on multiple cars over the last 8 years. Excellent work, professional and timely. (2) mercedes benz for minor dents and dings a lexus and volvo. Great paint match etc. read more

Annie's did a fantastic job repairing my Subaru, it looks like new after a bad fender bender. They were very informative on the front end with the whole process of repair and going through our insurance. They replaced everything with genuine Subaru parts and matched the color of new parts to the vehicle perfectly. The day we were supposed to pick up the vehicle we had an unexpected charge with insurance (as they were supposed to send us a check). Even though it was closing time, Annie's was able to reach out to our insurance & get it resolved to ensure we only paid the deductible. The car was clean, washed and detailed at pick up. Thank you to the patient and friendly staff who stayed late to help us! Highly recommend Annie's. read more

I dropped my car off for some work 3 weeks ago. I was quoted $1950.After the first week I was told that they hadn't started on it yet and the repairs NOW would be $3200 and should be ready the following week. Again, no word so today I was told that they hadn't painted the panel. So here we are 3 weeks later and they THINK it may be ready next Wednesday. The estimators have no clue as to the timing (it was originally 1 week) and they have to go to the shop each time I call to get an update. No one calls me, I have to call them BUYER BEWARE read more

When my daughters brand new vehicle was hit and damaged, we called the dealership that leased us the vehicle to obtain a recommendation for a collision center. They kindly gave us Annie's Collision Centers information. We sent our daughter to obtain a written estimate for the repairs. Once there, my daughter was attended by Tom Marsh. My daughter called us after he asked her to give him the insurances written estimate, something we didn't get from our insurance. After my daughter asked him for a written estimate and was rejected with an attitude, I called the collision center myself. I spoke with Tom Marsh who immediately greeted me with "what you guys are trying to do is insurance fraud!". Tom Marsh jumped to conclusions and insulted my daughter and myself simply because we asked him for a written estimate. His estimate came up higher than what our insurance paid for. He never gave me the opportunity to explain that, he simply hung up on me. I have never felt so insulted or mistreated by a recommended business. I would not give them my business nor will I ever send anyone to this business. My daughter was attempting to be a responsible young adult and take care of this the best she could and he treated her with a condescending attitude. I have contacted the dealership who recommended this Collision Center to us. Do not go to Annie's Collision Center! Horrible customer service. read more

Annie's Collision did a beautiful job on my BMW. I just wish it didn't take over 6 weeks. I did not cause that accident so Geico paid for the rental but my out-of-pocket expenses were still approximately $ 600. That was a lot for me. read more

My entire process with Annie's has been beyond frustrating - I would not recommend this place to my worst enemy. The saddest part is that they came highly recommended from many of my friends, which is why I chose them. While the receptionists were kind and tried to be helpful, they were most times unaware of proceedings because the "ones in charge" were not keeping detailed enough notes to be informed of what was happening with my vehicle. My car had very minor damage due to a small accident - nothing major at all. I had an appointment to drop my car on a Monday - it was not even looked at until Friday, and nothing was communicated to me during this entire week. Any information garnered through this entire process was solely because I made phone calls, not because anyone at the shop bothered to communicate with me. Week 2 - the insurance adjuster called me that Monday to say that he'd been by and approved all the work. After not hearing anything from the shop again, hours later I finally called to get an update. After a bit of a run-around, I was finally allowed to speak to my case manager for the first time. This was the first time I'd been told of the damages, what work was being done, etc. - and only because I had called and asked. It seems to me that it should be bare minimum to let clients know what is being done to their vehicle. Further in the week, I finally decided to get a rental because I was told that it could be up to 9 more days until my car was finished. I was never given an estimated time when my car would be done. I was told that I would be called when the parts came in and the work was being done - no one ever bothered to call me. I finally got my car back after being in the shop for 16 days - and it is NOT perfect. I was told that a new grill was installed, and it is very obviously NOT new. There are still scratches and dents, which leads me to believe that something shady is going on (insurance fraud? It says a new part was installed!!). Which also means that my car is going to have to spend even MORE time in this place. Angry, frustrated, and disappointed do not even scratch the surface of how I feel. I would never bring my vehicle to this place again even if it were the last place in Fort Myers. read more

We were in a fender bender of sorts and we needed a majority of your front end repaired/replaced. Took it Annie's on a recommendation from a friend and we were not disappointed ! Their top notch workmanship and their awesome customer service is not easily matched or found in todays workplace. I would recommend this collision center to anyone that wants consistent friendly customer service and detailed oriented repairs to their vehicle. Veronica was our customer service rep and she was awesome and very effective in her almost daily communications with us. 5 STARS to the entire staff and business!! read more

Can't recommend Annie's too highly! Nine years ago, they did beautiful work on my car after it was rear-ended (and the first shop did a horrible job). Then - believe it or not - they stood behind the lifetime warranty they'd given me on that 9-year-old work THIS WEEK when the paint surface needed some refinishing! Plus, at my request, they added a couple little touch-ups elsewhere on the car at no extra charge. "Courtney" at the front desk is WONDERFUL! - greatly knowledgeable, creatively helpful, stayed on top of all the little details of what my car needed throughout, constantly pleasant and courteous, even with a full waiting room of customers and the phone ringing off the hook! Love this place! Run, don't walk ... read more

Brought my car in about 3 weeks ago just for a front bumper and grill assembly. They didn't even start working on it until about a week later and never communicated with me as far as updates and accurate estimates of when it'd be ready. I was the one reaching out to them every day -- would be put on 10-15 min holds still without a definite answer, advisors are always at lunch (whether I call at 10 AM or 2 PM??), I get told they'll call me back and would never hear from them, prompting me to constantly reach out to them over and over again. I took out a rental car and had to put in hundreds of dollars, on top of what I'll be paying Annie's, extending my time with it based on the inaccurate, fluctuating ready dates given to me by Annie's. Eventually I just returned the rental to save money and dealt with being without transportation until Annie's was ready. I'm currently still waiting for an update after being told it would be ready yesterday at the latest. Overall very frustrating and not worth giving them thousands of dollars worth. read more

I worked with Greg and Heather and they were both very easy to work with and very competent. My car looks like new again and due to Annie's what began as a horrible experience (the wreck) became a good one. I would use them again, hopefully won't need to, and would recommend them to anyone. read more

Annie's has never let me down yet. I just recently had to use their services again after many years. Greg was fantastic! They made sure it was all done just right, even arranging for my car to get an alignment after it's front end incident. I won't go anywhere else! read more

I am absolutely a car guy. I love everything about them and am very particular about every detail of my vehicles. I purchased a 2012 Ford Fusion for my daughter. Bought it new. Garage kept. Make her park it far away from other vehicles...you get the idea. She was in an accident that was a fender bender but a bad one. I took it to Annie's. It was returned to me in literally like new condition. You absolutely cannot tell that it was ever wrecked. Paint was perfect. Clear coat was perfect. Seam alignment was perfect...I measured them and they must have too as there is no unusual deviation. Pin Stripe was perfect. They are not the fastest but that was not important to me. There is just none better. I just can't say enough good about the work that they did. The staff was also amazing. I did post this on google also. read more

I am originally from New York, and grew up in the body shop and car dealership business. This was my second visit to Annies collision shop. The first time was a good experience, so I decided to go back with my new Audi S8 which was involved in yet another accident. The owner Sean greeted me like I was family, he informed me of a new customer service system that he instituted. He had one of his amazing staff members assigned to my car from dropoff to pickup. She gave me updates twice a week on what stage of repair they were on my car. Since I was paying for a rental out of pocket they were so understanding of getting my car done in a timely fashion. This is so hard given that in this business you are at the mercy of parts distributors and the insurance companies. There were many parts that had to be ordered for my job, some came in damaged or delayed. Sean and his team managed to return my car within the time frame he promised. The repair and paint work was exceptional, but most important I was treated with honesty and respect throughout the process. This was by far the best experience I encountered since I moved to Naples four years ago. This shop should be your only choice when needing any repair to your car. read more

I left my $100,000 Bentley off for some minor repairs and got it back with more damage that I left it off with and the repairs were just globs of paint and paint over damage. They are not GEICO approved and I didn't know that. The owner refuses to give me their insurance information so I can make a claim as per GEICO suggestion. read more

Horrible place!! I took my Mercedes Glk 350 that was working in great condition after a fender bender. I got my car back a week later and the engine light was flashing. I told them prior to leaving and they said it wasn't their fault. Well it's a new car and it wasn't shaking when I bought it in. Very disappointing. I called to speak to the owner and left my contact info and he never contacted me. This place is a rip off and lack experience. Do not take your vehicle here!! They only care about making money. read more

I have been to Annie's for 3 repairs. I feel safe and confident in their hands, as opposed to fearful of diagnosis and costs. Their customer service is so great. If only I could find an engine shop I trust to treat me that well. I do hope they don't get so busy as to be difficult to get into, but they surely have a following already, and deserve this review. read more

They were recommended to me by a mechanic with the understanding that they were very expensive but do good work. My car was the victim of a parking lot hit and run with several thousands of dollars in damage. I took the car in and received an estimate. The insurance company asked me the next day if I had an estimate. I told them that I had one from Annie's. They contacted Annie's who subsequently reduced the estimate by 25%. Bottom line: they were going to charge me individually $1,000 more than they ultimately settled for. While I was messing with them, my wife took the car to another shop; this one in Estero. Without knowing the pre or post insurance-company-involved bids, they were within a couple hundred dollars of where Annie's settled after the pressure from the insurance company. Meaning that the Estero company was not trying to overcharge me. Had the insurance company not been involved I surmise that Annie's would have overcharged me by $1,000. I don't know why they would do that since the exposure was pretty easy simply by getting another bid. I don't have a problem with the fact that their bid was high, the issue is that they quickly reduced the bid. One price to me another to the insurance company. read more

Wonderful people, terrific service!! When I moved to Fort Myers last year, my car was damaged by the car carrier company during transit. I was unfamiliar with the area, but the local VW dealer recommended Annie's Collision Center and I am so lucky it did! The people at Annie's are tremendous! They worked through the entire process with me and did fabulous work! I would strongly recommend Annie's Collision Center for all your car repairs!! read more