Couldn't get a good nights rest. Birds were abundant and noisy throughout the night and the AC unit…read moredidn't work. Restaurant food was good, steak was overcooked for what I prefer, however that may have been due to my limited Spanish and the servers limited English. Nice and friendly staff.

On the positive side, the hotel sits right on the water, and some rooms (ours included) have…read morebalconies overlooking the water. Also, the breakfast buffet was pretty good, and the staff there attentive. There are many negatives, however. First, the place is dirty, and run down. In our four day stay, they didn't change the linens, or vacuum the room. The sink doesn't drain, and they ignored my complaints for three days. The toilet is so poorly designed that it stops up every day. Another issue is the location. There are no grocers, or restaurants, within reasonable walking distance. You need to depend on Uber, or the strange bus service to go anywhere. There is substantial road construction going on in both directions, making everything more difficult. The front desk personnel are not particularly helpful. They generally ignore your requests, and the information they give you is generally unreliable. The hotel was listed as 4 1/2 stars, and is expensive. There is no justification for the price, or the rating.

We went to Thalassus for the spa services, not the hotel services. We booked a 45 min hot…read moreseawater bath. Many say warm sea water has several benefits for skin and health. I'm not sure how much benefit you'll receive from one session, but it's definitely relaxing and things that are relaxing are always lovely! The facility has about 15 private rooms with a large bath tub in front of a picture window that over looks the beautiful Pacific coast. Upon arrival we were asked if we'd like to add on a massage after our hot bath. The hot bath is 20,000 CLP and both including massage is 45,000 CLP. We had 45 minutes of private time in the bath. The water was hot but naturally started to cool off about 20 minutes in so I turned on the hot water myself and replenished. The facilities are spa-like but in need of an update. Some of the surfaces and finishes look worn and old. It doesn't detract from enjoying the bath though. After the bath I had a 45 min massage in the larger room that also has a view of the coast. The massage was relaxing and nice, but really it's only a half body massage. She only worked on back, shoulders, neck, and arms, while I was face down. She never asked me to turn over and she didn't work on my lower body. Included with your hot bath service is a plate of fruit and green tea, which we very much enjoyed. I was pretty hungry though so I decided to order from the menu as well. I had the artichoke and olive quiche and salad. It was fine. I mean it reminded me of the term 'spa food'. It definitely wasn't terrible but it's not something to specifically go there for. The desserts were great! The raspberry meringue is delicious! If you are in the area (Vina del Mar or Concon) I recommend stopping by for a relaxing afternoon. I don't think it's worth a special trip.