We just bought a grand Highlander limited max hybrid. I was referred to Andalusia (Andi) by a…read morefriend of mine. She went above and beyond our expectations. Her expertise made our shopping experience go fast and smooth. Within a few hours she found the exact Grand Highlander we wanted. After that Andi passed us on to Avontae in sales to finish up the paper work. He was in charge of the test drive, showing us the awesome gadgets and features. He had all the answers to all our questions. Avontae had us in the finance office signing the final papers in no time. All in all it was the best car buying experience my wife and I ever had. Looking forward to buying another Toyota from these 2.

3- hour wait for an scheduled oil change is ridiculous. Even my doctor's office does better…read morenowadays. It's just a matter of organization. The flow is breaking down somewhere. The manager of the service department needs to find where the bottleneck is happening. Hopefully, he's not an overweight slob there just for the paycheck. Hire a consultant to do this more effectively. Have your cloth seats professionally steamed (those stains look disgusting), fix the laptop rests, clean the coffee maker as requested on the screen. Finally, waiting 40 minutes for a car that's ready, just because the representative at the desk can't organize himself is unacceptable. Hire capable people, train them better, and represent Toyota professionally, like the brand deserves.

We just completed our deal on a brand-new 2026 Chevrolet Suburban, and I have to give a huge…read moreshoutout to Eddie and the entire dealership for making the experience such a great one! From the moment we walked in, Eddie went above and beyond to take care of us. He took the time to show us the Suburban, explain all the features, answer all of our questions, and take us on a test drive. He was knowledgeable, patient, professional, and, most importantly, he was incredibly friendly and funny. He made what can normally be a stressful process feel comfortable and enjoyable. Eddie really listened to what we wanted and worked hard to make the deal happen. He didn't just try to make a sale -- he genuinely worked to keep us as customers and make sure we were happy with the vehicle and the overall deal. You could tell he cared about earning our business and making sure we had a great experience. The entire process was handled professionally, and Eddie continued to communicate with us and work with us until we were able to get everything finalized. That kind of customer service goes a long way, especially when purchasing a vehicle as big of an investment as a new 2026 Suburban. We are extremely happy with our new Suburban and really appreciate everything Eddie did to help make it happen. If you're in the market for a new vehicle, I highly recommend asking for Eddie. He's knowledgeable, personable, funny, and will genuinely go the extra mile to take care of you. Thank you, Eddie, and thank you to the entire dealership for the outstanding customer service. We love our new 2026 Suburban and are very happy we chose to do business with you! Great vehicle, great dealership, and an even better salesperson. Eddie definitely earned our business!

1 Star - Buyer Beware…read more I rarely leave negative reviews, but I feel obligated to share my experience so other people can make an informed decision before purchasing a vehicle from Victorville Chevrolet Cadillac. In May, I purchased a 2024 Mazda CX-90 Certified Pre-Owned from this dealership. One of the main reasons I felt comfortable buying the vehicle was because I was told it came with warranty coverage, giving me peace of mind that I would be protected if something unexpected happened. Since I had already gone through a tough situation previously with my last vehicle, left stranded on the side of the freeway I thought purchasing a certified pre owned vehicle would give me the security and peace of mind. Only a short time later, with around 59,000 miles on the vehicle, I took it to a Mazda dealership for a routine oil change and tire rotation. During the inspection, they discovered that the radiator was leaking. This wasn't caused by an accident or misuse--it was simply a mechanical issue that developed. I immediately contacted Victorville Chevrolet Cadillac. At first, I was given the impression that the repair would be covered under the warranty. Later, I received a phone call telling me the exact opposite--that I would have to pay for the repair because I supposedly had a "Silver Plan." When I asked for an explanation, no one could clearly explain what that meant or why a major mechanical failure on a recently purchased Certified Pre-Owned vehicle wouldn't be covered. They even gave me a phone number to call for more information, but when I called, the number was not in service. The situation became even worse when my vehicle became undrivable. My 2 1/2-year-old daughter and I were stranded on the side of the road from approximately 10:00 p.m. until 12:30 a.m., waiting for a tow truck. Being stuck late at night with a small child was frightening, stressful, and completely avoidable if the issue had been handled appropriately. To make matters worse, I was never offered a rental vehicle, even though I depend on my car to get to work and support my family. Instead of receiving the customer service and support I expected after purchasing a Certified Pre-Owned vehicle, I was left without reliable transportation and facing unexpected repair costs. What concerns me most is the lack of transparency throughout this process. I received inconsistent information, vague explanations, and no clear answers about the warranty coverage that influenced my decision to purchase the vehicle. From my experience, I felt misled about the protection I believed I was receiving when I bought this vehicle. If you're considering purchasing a vehicle from Victorville Chevrolet Cadillac, I strongly encourage you to get every promise in writing, carefully review every warranty document yourself, and don't rely solely on verbal explanations. Ask detailed questions about exactly what is and isn't covered before signing anything. I trusted this dealership to stand behind the vehicle they sold me, especially because it was represented as a Certified Pre-Owned vehicle. Unfortunately, my experience has been stressful, disappointing, and financially burdensome. I hope sharing my experience helps other buyers avoid going through what my family and I have experienced. And till this day they have not resolved anything or given me any response and I'm they are trying to charge me a $500 deductible where clearly no where in the contract says anything about a deductible, and the CarBravo warranty mentions that any non GM vehicle is going to be repaired with a $0 deductible.

This is the best auto dealership I have been to amazing pricing amazing staff. John was 10 out of…read more10 and went above and beyond he made us feel welcomed and cared for. I would definitely recommend two friends and family and would definitely return for future business. there was another gentleman there who was very tall. I sadly forgot his name, but he was a very great help as well.

where do I begin ? I bought a town and country in 2020 from them and this is my last year paying it…read moreoff and I'm so happy to be done with these pathetic people who scam customers into buying lemons . ive had to replace and rebuild the transmission, replace my brake system , replace my flywheel , replace my engine and transmission mounts , catalytic converter went out , replace my doors cause they won't open, replace the exhaust valve , Replace all struts and lower control arms ,all within 5 years !! and the same day I took this horrible car home it broke down cause the transmission. don't ever buy anything from these people! they only sell lemons. took advantage of me because of my bad credit and low deposit. SCAMMERS !

I had an excellent experience working with my salesman Malachi and the upper management team. From…read morethe moment I arrived, they truly put themselves in my shoes and took the time to understand what I needed -- not just what they wanted to sell. That level of care and understanding is hard to find these days. They also had a wide array of vehicles to choose from, which really stood out to me. It's not common to see that kind of selection after Covid, and it made finding the right car much easier. What impressed me most was how upper management got involved to make the deal happen. They were welcoming, friendly, and made me feel like a valued customer the entire time. It never felt rushed or pressured -- just genuine people helping me find the best fit. Overall, a great experience from start to finish. I'd definitely recommend them to anyone looking for a dealership that actually listens and cares about their customers.

Another awesome experience from one of the Valley HI Dealerships. My daughter wanted a new car with…read morevery specific colors and features. Before heading over to the dealership I told her if there not able to get us into the car she wanted not be upset. Not only did they have the exact vehicle she wanted they worked super hard getting us into it on the terms we wanted. A huge shout out to the team at Valley Hi Kia you definitely stepped up to what we expect from the family of Valley HI dealerships and we will be back !!

In August 2024, I purchased a 2025 Ford Explorer ST from Sunland Ford. Wes went above and beyond to…read morelocate the vehicle, Sharon made the purchase smooth and professional, and Shane and Anthony also played key roles in helping us through the process. For the sales team, I would give Sunland 5 stars. Unfortunately, the service department experience was the opposite. The Explorer had ongoing issues (radio shutting off, washer bottle draining, restraint light flashing, third-row stitching splitting). Service replaced the seat cover but dismissed the other concerns, despite the FordPass app showing alerts. Calls and correspondence went unanswered, and there appeared to be no real intention to resolve the problems. At 7,000 miles, I brought it in for its first oil service, a recall, and to readdress concerns. While the recall was completed, the oil service light wasn't reset, the vehicle was returned with a flat tire, and oil was spilled on the cowling where the technician had set the old filter. The oil itself still looked dirty, which left me questioning whether the service was even performed correctly. With no support from the service department, I was left with no choice but to trade the vehicle in. To Sunland Ford's credit, the sales team -- Sharon, Shane, and Anthony -- called me back and worked to make things right. We ultimately moved forward with a new Expedition that fits our needs much better. Bottom line: The sales team was excellent and earned my trust, but the service department's lack of response and unwillingness to resolve issues was very disappointing and forced me to do a trade.

Worse place to take your vehicle to get worked on... their maintenance departments is horrible…read more.. they ripped one of my brake fluid hoses and tried to blame it on me... they fixed it at the end without me paying because they know it was their fault and their worker ripped the hose.... Left my vehicle for oils change and brakes and week later they haven't even touched my vehicle!!!! Took it to get brakes don't another date and they said it was done later to find out they didn't even do the work!!!

Brought in my Ram 1500 for an issue with the transmission and my service advisor Trevor was very…read morehelpful and kept me updated every step of the way. Picked up my truck today and all issues were resolved immediately. Thanks Trevor and the unnamed tech that worked on my truck.

I been trying to get a copy of my contract for over two weeks I have gone in person no help I have…read morecalled every day on the phone I have left my name number and email several times funny when you where selling it to me you would respond in minutes buts that's fine I will remember that next time I buy a new vehicle or when someone tells me if I know a good dealership I will remember how bad your of an experience I have had here

I recently visited the service department for a major vehicle issue and was deeply disappointed by…read morethe lack of professionalism. After paying a $225 diagnostic fee, the staff acted as if explaining the findings was a 'bother' and never actually went over the results with me. Dealing with major car repairs is stressful enough; I expected to be treated with respect and clarity for the price I paid. Instead, the experience was dismissive. I regret not taking the other negative reviews seriously before coming here. I would recommend looking elsewhere for a service department that values its customers and basic communication. Horrible place. Maybe they are underpaid or just miserable.

So unprofessional and a whole team of liars and thief's. So many issues with this place! Now they…read morewon't answer my calls. I've been trying to get the paperwork submitted for a warranty cancelation. They haven't submitted it and won't answer my calls as to why. Sean, Ive requested a call back from you , was told you would contact me because your finance manager won't answer my call. The receptionist is screening calls now. Just a joke. Next step is the BBB and DMV

I visited this location twice this month and have experienced very horrible interactions…read more I work for Lyft/Uber and when I dropped off a rider at this location the staff was very unprofessional. One employee parked a vehicle vertically near the entry way towards the front of the main entrance. The vehicle was blocking other vehicles entry and exit way. After I struggled to park the car due to the White SUV refusing to move the vehicle, I proceeded to reverse & exit but the driver in the car stopped. He then began having a conversation with another employee casually while she leaned on the driver window with no intention to move out the way. She began yelling at me once I carefully backed up due to the other vehicle not moving and causing great difficulty. The employees began yelling aggressively at me. I explained to them I had to maneuver around them in order to exit due to them blocking the road. The staff here is blatantly rude, disrespectful and do not care about the customers or the company's partners. The rider was very uncomfortable after experiencing this incident. I will be reporting this to the regional manager and corporate for further assistance.

No sense of any form of customer service Vehicles are…read morepricey given their many many miles

I put 5 stars just so it would get more attention: I have never been so disappointed in a company…read moreand its so-called "customer service." After hearing about Nissan's goodwill assistance program for known CVT transmission issues, we did everything we were told to do. Before spending money, we called the dealership and specifically asked whether the goodwill program was available. Both the service department and the sales department confirmed that it was. Based on that information, we paid for a full diagnostic solely so we could open a goodwill case. Then we contacted Nissan Consumer Affairs. Instead of helping, we were told they couldn't do anything for us. No assistance. No explanation. No accountability. They also refused to reimburse us for the diagnostic that we only paid for because Nissan's own dealership told us it was necessary to pursue the program. To make matters worse, when we purchased the vehicle, we were told the transmission was "self-sufficient" and that we would never need to change or add transmission fluid. Anyone who has since researched Nissan's CVT transmissions knows they have developed a reputation for premature failures. Yet customers are still left paying thousands of dollars for repairs while Nissan distances itself from the problem. This entire experience has been one contradiction after another. The dealership says one thing. Consumer Affairs says another. In the end, the customer is the one left paying the bill. Customer service isn't just answering the phone--it's standing behind your products and taking responsibility when your own representatives provide inaccurate information. Nissan failed at both. This has completely destroyed my confidence in the Nissan brand. Not only will I never purchase another Nissan, but I will also keep a copy of this review. Every single time I see someone asking whether they should buy a Nissan, I will share my experience. If I can help even one person avoid going through what my family has experienced, I will. Nissan has lost a customer for life, and I'll do everything I can to make sure others know exactly how we were treated before they decide where to spend their money.

Rashid Ponce call him 6263789452. ( I got his permission to share his number) He helped my parents…read morerecently purchased a car here, and they were treated exceptionally well! The staff was patient and understanding, providing the best service possible. They have a salesperson who speaks Spanish and was very accommodating to their needs. I highly recommend looking for ; he is the best salesman there, and you won't regret it! Please let him know you found him through my recommendation. I don't earn anything from this, but he provided us with fantastic service, and I want to show my gratitude by sending more people his way. You won't be disappointed; he truly is the best! And make sure you get the best deal too!

Purchased a car from here and it's been a nightmare ! Now the Hundai dealer says there have been…read moremodifications done to the engine . More to come

I bought a car today with only 1500 down. I have less than perfect credit. The car is nice for…read more2995. 01 Ford Focus. Go see them ask for Becky, tell em Michelle Z sent ya. Nice honest people.