Update -- Due to the extremely stressful situation I had with OK Tire and having one new tire and…read morethree used tires, I contacted both the store and head office. The store I contacted via text as per their website (because it was after hours). And the head office I contacted via email. In both cases I did not receive a response. Eventually, I received a phone call from a regional manager who wanted to know the details of what happened so he could try to fix it. I actually think he contacted me because of either this review, or the same review I wrote on Google, as opposed to the emails I sent. The regional manager visited the Hinton store to discuss the situation. They worked out two possible solutions. Solution 1 was that the store would take back the tire they sold me for a full refund, but I had to drive it out to Hinton. Solution 2 was that they would sell me 3 additional tires -- of the exact same brand, size, etc. -- for a deeply discounted price and free installation. And in this case, they would send the tires to an OK Tire in Edmonton to be installed on my car. Solution 1 would need to happen sometime soon, but Solution 2 wouldn't need to happen until the fall. The regional manager called me and told me about the solutions, and then I spoke with the store manager. It was at this point that I learned the stores didn't even know a text phone number was being provided on their websites and that the head office had set this up without informing them -- therefore, he had no idea there was a different number that I was trying to text. In the end, I'm sort of between a rock and a hard place. I can't keep the one new tire without replacing the other three. And I can't buy one new matching tire, as it won't have the same tread depth. So, I sort of need three additional tires to match the one new one. Because of this, I'm going to purchase the three additional tires from OK Tire and have them installed in Edmonton. It's the cheapest and most convenient option. But, because none of this is happening until the fall, I've only upgraded my rating to 3 stars. If everything goes well, I'll update to 5 stars in the fall.

Came in 10 minutes before closing on a Thursday night. Fixed my tire and got me and my family back…read moreon the road, no charge.

Kaltire RGobiel and his team were amazing. Our tires on our trailer started cracking. Really…read moredangerous. Don't rely on Jasper Tires no tires. We on the start of a vacation and we could have been stuck. Check those trailer tires. 10 yrs and older not good. Park your trailer tires on something not on the soil for the winter. We made it to Hinton. Starbucks hot chocolate, and tea.

one of if not the best engine rebuilder I've ever met. Cummins or cat, he'll get it done!read more

Levi had my Freightliner with C15 Cat, up and running quicker than the last shop I was at.. He was…read morequick to double check other problems I was having with the 2006 Frieghtliner .. Very knowledgeable, approachable.. Will bring my business there again..

A large spacious store, and good gas pumps outside. What gives this location a better rating in my…read moreeyes is the fact that the female employee working there was so kind and helpful when we visited. Quite honestly it was a good experience and that made all the difference. Being greeted with a smile and being helped with one's transaction issues is really great.

On a drive from Edson to Jasper I remembered that my back tire was leaking air and stopped to check…read morewhen I got gas here, and it was indeed a bit flat. I tried to use my own tire inflator but it was dead, and it was pouring rain outside. I couldn't figure out how to use the tire inflator at the gas station so I went inside to ask for help, and both an employee and the manager came out and helped me pump up my tire in the rain, which I really appreciated! Above and beyond service, thank you guys!

Awesome service from Griffiths ford. Very formal, great communication. I am very satisfied with…read moreeverything they provide.

Since there was no listing for the Griffith's owned Quick Lane oil change shop, i've decided to…read moreinclude it here. A simple brake change for an import car resulted in 2 re-scheduled appointments and me having to get the fairly common pads and tires from Canadian Tire on my own before dropping off the vehicle to Quick Lane for installing. 5 hours later and $500 poorer, they were installed while the additional muffler issue was forgotten. They billed 4 shop hours to replace pads and rotors? The pads and rotors that I previously paid for and delivered? What a rip-off and terrible customer service. For due diligence I obtained quotes from OK Tire, Canadian Tire and Bourne Auto who all quoted 2-2.5 hours shop hours. To top it off, it is clear that they don't want my continued business. The summer tires are completely worn and in need of replacing but they couldn't care less about offering top level service. There was no brake report (fluids, line condition etc.) and no overall safety check (tire wear, psi etc.) Gone are the days when reputation and customer care mattered. I will be taking my business elsewhere and giving top level advice to friends and family to stay away from Griffith's owned businesses.

Went skiing for the day and found we had a flat tire at the end of the day. Not wan big to make the…read more4+ hour drive on the doughnut spare, we were scrambling to find somewhere to do the repair late on Friday night. No luck in jasper and a few phone calls later, we were told by the fine gentleman at fountain tire, that they close at 6pm but they'd wait for us to help out! They waited and helped us out! They were friendly and pleasant and refused to take our money when finished! Thanks for the help Daniel and Mike!

We stopped here for gas and water. Hinton is about an hour west of Edson (with little in between)…read moreand 45 minutes to an hour from Jasper, so it is a convenient place to stop. This is a well-stocked little store with decent restrooms. The only minor issue I had was with the gas. Most places just let you fill up after providing a credit card. Some places make you pay the cashier in advance, which is less desirable. Here, they make you estimate what tier of gas you'll need ($10 / $20 / $30 / etc.). Given that I was driving a rental car in Canada, where fuel prices (and volumetric measures) are different, it was a real challenge to figure out. I lowballed it and under-filled without having a remaining $ balance, though. I just found this very inefficient. For comparison, another Canadian station later in our trip instead had multiple tiers of fill-up but listed them as 'up to $100', etc. This was much more convenient.

Friendly and quality service! When I called to verify when they would accept a drive up before…read moreclose, they were accommodating and assured me they would get me in. Would absolutely recommend!