After my 92 year old father fell for the last time, leaving him helpless, and in and out of…read morehospitals and rehab, we found Orchard Manor, and boy are we glad we did. Rodica and her staff are absolutely amazing and HANDS ON. Erica, one of the staff, really took such good care of my dad and my brother and I slept better at night knowing this. The hospice nurse went for regular visits and would text us updates immediately. The food is homemade and the house so clean you could eat off the floors. I highly recommend Orchard Manor for your loved ones.

My aunt received wonderful care at Orchard Manor, from the day she moved into the brand new home…read moreuntil she passed away. Rodica and her staff were kind and caring and very professional. Phone calls from Rodica could mean bad news, but always came with calm, thorough presentation and compassionate advice regarding options. I NEVER had to worry about my aunt, even when I couldn't visit as often as I'd have liked. She wasn't always an appreciative resident, but she was always well cared for. Meals at the dining table provided home cooked food and social interaction. Orchard Manor is a welcoming home, where residents and their relatives/visitors are treated like family.

I can only judge them on the aesthetics and it's a beautiful place. I love the setup of the living…read moreand social areas, they are so comfy and they feel like you are outside with nature. They have a baby grand piano, a nice activity room where they were playing bingo! I really liked the coffee area, it seemed fully stocked with really good stuff. The staff seemed very nice from what I saw, especially Penny the Activities Director. It is a beautiful facility and I think any senior would be lucky to live there.

I can't speak highly enough about the administration and staff at American House West Bloomfield,…read moreparticularly Executive Director Megan Mirza and Carrie, the head of housekeeping. My mother was initially quite unhappy about having to leave her home at age 93, but the TLC she received from these women and others at American House helped enormously. They treated her with respect and gave her opportunities to talk. The Director's background in social work was quite evident, and this place never felt "corporate." We eventually moved my mom away from Michigan to be nearer to family, but if she had stayed in Michigan, American House West Bloomfield would definitely have been her long-term home. Sharon Moeller

We needed to help a dear friend move to a memory care facility in summer of 2019. We searched,…read morevisited, and interviewed sites. We were so grateful to find St. Anne's Mead on 12 Mile in Southfield. There are various approaches to memory care but we really like SAM's approach the best. They utilize an approach called Best Buddy...where SAM actually hires someone to keep the seniors engaged informally. They have PT and OT of course elsewhere, but I love that this person's main role is to sit with a resident to share a cup of coffee or visit with someone alone on a couch, etc. The Program Director has a very sweet little dog she brings 3 days a week and the residents light up when they get to hold or pet her. The staff are all very respectful of the residents and do seem to like them greatly. They have many activities scheduled throughout the day so there is no sitting and staring at the television for hours. Their meals are delicious. As noted by other reviewers, the building is an old-style nursing home, but the interactions, smiles, and kind staff make it a very hospitable place. The memory care unit was recently renovated with nice size rooms and large private half-baths (showers without assistance can be quite dangerous for seniors with memory issues). They have their own dining area and integrate into the activities of the larger facility as much as possible. Don't be put off that the building is from the 1960's. It has everything you will need for quality care for your loved one who is struggling with memory issues.

My mother was moved here in early 2017, after a stay at the hospital. She had been living in a…read moresenior living apartment, but needed more help. While the building is on the older side, the staff at St. Anne's was absolutely fabulous. My mother had the opportunity to return to the senior living apartment as she got stronger, but she didn't want to. She was happy staying with the wonderful people at St. Anne's. My mother passed away this week, but I am very thankful for the staff at St. Anne's helping make her last year as pleasant as possible. Thank you.

Don't even deserve 1 Star... hi my name is Javon I worked for this place as a caregiver for about 5…read moremonths now..... it's a very horrible and a outdated place they overcharge the residents that's there and stay putting higher prices on rent they did have a good 25 people there but as of today 09/23/2024 there going to be down to 14 or 12 due to most of there residents leaving. If you want proper care or service wouldn't recommend putting you're mother father or grandparents here due to the nurse never being in she would come in maybe for 2 hrs 5 on a good week if you see her for more than 2 days there you're lucky . Management have a stick so far up the tail it doesn't make any sense .... They say if you have issues you can speak to management but every time a person do talk to management they doc the person hours or they would mess you your pay. Speaking of pay.... Payroll will mess up your hours then tell you you have to wait until you're next check to get your messing check...... in the healthcare industry family do not suppose to work together but that place is literally ran by nothing but family meaning everybody in there is related to someone else who's in a higher position..... they show favoritism only giving extra hours to people they favor if they don't like you. there's not putting you on shift.... The boss would get her "favorite worker" Ubers nd Lyfts and anything else he ask for but when it came to other workers she would cause a sense... I had a patient there who had a bad skin condition in the cream she needed took the nurse 5 months to get in between the time Frame of her not caring I kept requesting it to the point I had to get cream from other residents..... if it wasn't for the care team (night shift to be exact) and a few day shift members than the people there would not be taking care of. For the place to be in a nice location the building and the management is horrible. You have workers who come in the day shift in drinks on the job you got messing ceilings outdated walls the carpet ain't been cleaned since 1964 they just replaced the back door alarm after 3 months of the workers complaining about our safety. lol y'all don't have to believe me I just used to work there until they fired me for speaking up but if you don't care about your family then i highly recommend them because they sure will not give a rat tail about them nether but if you care about them i highly recommend you don't send them here. Thank yall have a blessed day

This is a beautiful facity! It has been recently reminded and has a new management companyread more

I have lived at Hechtman Senior Apartments for 1-1/2 years. Very friendly residents and staff. 5…read moredinners a week. Good food. Excellent apartment with full kitchen. Lots of activities, including many out-trips. A good place for retirement.

The administration admitted they are responsible for my 94 year old mothers hearing aids that the…read morefacility lost them from where they lock them up. They come up with one excuse after another. Now they want my mother to produce a receipt. I guess its ok to steal something that you can't produce a receipt for. Their own investigation says they are responsible for it. Unprofessional and uncaring. cannot recommend this facility at all sue to the administrators.

This place is now called SKLD…read more My dad went here after being treated for a mild case of COVID at Henry Ford West Bloomfield. I live in California, so I couldn't check it out in person, but I wish I had. They were clearly overwhelmed, but still taking in more patients. Communications were a total mess. I was never able to reach staff when I called (phone just rang and rang), and when they occasionally did finally answer, it wasn't clear they even knew who I was talking about. I was never able to talk to my dad on the phone - it, too, just rang and rang. The social worker did arrange one short zoom video call. Otherwise, he was totally out of touch. Dad died at SKLD after 5 days. They discovered him unresponsive, but couldn't even get it straight when they had last checked on him. And when we went to pick up his clothes and effects, they had lost them. This pandemic has been very difficult all around. But SKLD was nowhere up to the task.

I never thought I would have to rate a nursing home/rehab center before so I have no real basis of…read morecomparison. First off let me say that overall the experience was positive. Sure things could have been done better but I think any medical experience could have been done better. For the most part things were kept clean and neat, the staff was caring and friendly especially the therapists and the night staff. I was only in for 3 days so please do not take my word as the end and be-all, but I think my view can at least give a viewpoint that most people would not get. I went in after pneumonia and left-side weakness straight from Beaumont. You begin with OT and PT (and I was told Speech therapy if needed, but I did not need it... so I cannot comment on it). Each consists of 30 minutes a day. Again the staff was friendly. They explain what is to be expected and are there for you and care about you. The *main* concern I have is the lack of personal information/HIPAA would have a field day with this place if they only knew half of the stuff that went on. I worked for 20 years in healthcare and I was amazed about the lack of personal health information that got passed along/shared/etc and was not protected. I am normally a quiet person and do not "listen in" but I could not but help myself as staff openly talked about other patients in front of other patients as if it was something to be expected. So while the rehab and facility itself are good, the staff is nice, some additional training on personal health information might be very helpful.

Our family placed our mother in Grace Senior Living expecting basic safety, dignity, and…read moreresponsible oversight. Instead, what we experienced left us heartbroken, frustrated, and ultimately fearful for her wellbeing. We had multiple meetings with management about her care plan, her daily needs, and the fact that she was a known fall risk (she was a dementia memory care resident) We made her needs very clear, repeatedly. Yet her care plan was rarely followed, and vital information was not passed down to the staff, or completely ignored by those who were supposed to be caring for her. Watching this play out time after time was devastating. Our biggest struggle was with management. Our interactions with Kim Briley, one of the owners, were discouraging and dismissive. Instead of responsibility or solutions, we were met with excuses and comments that made us lose confidence in the facility's leadership. She told us directly that many of her staff were lazy, improperly trained, or didn't have a high school education. She also made the comment that "they can't be watching her 24/7," which felt like a complete disregard for the fact that we were paying for supervision, safety, and adherence to her care plan -- especially given her being documented as late stage dementia and a fall risk. Amid the chaos, a few staff members stood out for their genuine compassion: Jessica, Tiffany, Colette, Christina, and Kiera. They cared about our mother and tried their best despite the lack of support and structure from management. They were the few bright spots in an otherwise deeply disappointing experience. The breaking point -- the moment we will never forget -- was when our mother fell and fractured her hip. In our view, this was preventable had her care plan been followed and communicated properly. After everything we had voiced and tried to address, this outcome was devastating. Obviously there was an ambulance ride to the ER followed by surgery and rehab. We removed our mom from Grace immediately. Not once did Kim reach out to check on Mom. Another disheartening find was learning that the facility is not even licensed by the State of Michigan! This only added to the pain and regret we felt. We trusted Grace Senior Living with someone we love dearly. That trust was broken. Based on our experience, we cannot and will not recommend this facility to any family seeking consistent safe, reliable, or compassionate care.

We've had such a wonderful experience with Grace Senior Living. The facility is beautiful, always…read moreclean, and has such a warm, welcoming feel the moment you walk in. What really stands out are the activities--there's always something going on, and it's clear they put real thought into keeping residents engaged, active, and social. My mom genuinely looked forward to participating and always had something fun to talk about afterward. Most of all, the staff is incredible. Every single person we interacted with was kind, patient, and truly caring. You can tell they don't just "do a job"--they really care about the residents and treat them like family. My elderly mother was very happy during her time there, and as a family, we felt so supported and at ease knowing she was in such good hands. I'm very grateful for all the amazing people at Grace Senior Living and everything they do every day.

We were referred to Independence Village by an agency that was helping us with a search for our…read moremother who has very specific needs and not a large budget. To say we were pleasantly surprised with all of the amenities, how nice the facility is, and flexibility of being able to meet different level of care needs would be an understatement. From the time we walked in the door Tiffani and Shereida set our mind at ease that Mom would be comfortable, safe and well cared for. They also were able to work within her budget. The peace of mind they have given us is PRICELESS. Thank you ladies.

This place will have you check in behind schedule It's ridiculous and a waste of moneyread more

Story Point has such wonderful staff, and the food is great! Marco, Mario and Camri go out of…read moretheir way to make sure the residents get excellent service in the dining room. My dad is really happy living here.

I chose StoryPoint for its availability for short term respite care because of availability and…read morelocation. It is attractive and has a big open illuminated ambience. The food was mostly good. Food service is terrible to non-existent. Published meal times are ignored by staff, and I have given up and left on occasions, and been turned away, told that they have run out of food , or handed my meal in a carry out box. Most of the residents are significantly disabled, impaired, and barely independent. Carry out and room delivery services are allegedly available if one can reach somebody to take one's order. The one exercise class I attended directed by Monica was good. The movies I have tried to watch in their theater were abominations, but the chairs are comfortable. My conclusion; keep looking.